Flexible solutions for medium-sized businesses

Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.  

The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

***Applies to main contacts only who can complete requests on behalf of an end user.

‎‎‎‎‎‎‎‎‎‎‎‏‏‎ ‎‏Better coverage: Vodafone & Three customers have begun to benefit from improved coverage, as we increase their access to both networks. Network access is automatic where technically available, subject to location. Vodafone will contact customers directly about improvements in their area. For more details, visit the network page.