Contact centre solutions

Keeping up with today’s connected world means interacting with your customers the way they want.

Our contact centre solutions combine phone, email, live chat and more, so you can deliver the right experience for you and your customers.

We offer both cloud-based and on-site solutions, suitable for both offices and homeworkers. They’re highly flexible, letting you respond to fluctuations in customer demand. Our reporting and data analytics enable you to measure and manage your contact centre performance. We also offer managed Media Recording, Workforce Management and other supporting services.

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0845 084 0157

Calls cost 2p per minute plus your phone company’s access charge.

Benefits

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Talk the right language

Communicate with your customers using the method they want, on the device they want, with a multi-channel experience. All managed on a single integrated platform that lets you add functionality as you need it.

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Get the most from your people

Optimise your customer interactions and enable your contact centre teams to be more efficient and productive with our speech analytics, call scripting and consultancy services to help you manage your workforce.

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Meet your security needs

With a range of cloud-based and on-site options, we can provide a service that’s compliant with your security needs and other integration requirements.

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Hit your targets

Meet compliance obligations, obtain the insights to help drive new business and respond to business needs more effectively – all while managing costs.

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Build a flexible workforce

Our strategic transformation programme, Better Ways of Working, can help you increase employee flexibility and retention by making more efficient use of office space and making remote and home-based employees part of your contact centre solution.

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Why Vodafone

Innovating to stay ahead

Delivering superior customer service and support

Offering greater value

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0845 084 0157

Calls cost 2p per minute plus your phone company’s access charge.

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