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  • View all business solutions
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    • Business Home
    • Digital Workplace Solutions
    • Contact Centre Solutions (Storm)

    Contact centre solutions

    Deliver a flexible, rewarding experience for your customers and employees – over phone, email, live chat and more.

    Contact us

    Secure cloud contact centre solutions for medium business

    Customer-centred

    Engage customers on their preferred device and channel – all from one integrated platform.

    Secure and compliant

    Meet your security and integration needs with a trusted, compliant solution.

    Flexible workforce

    Boost retention and flexibility, empowering employees to deliver the best service from the office or home.

    Drive performance

    Measure and manage performance with speech analytics, call scripting, and expert consultancy.

    Deliver the next level of customer service

    Vodafone Business storm®

    Meet customers’ rising service expectations across multiple channels with a cloud-based platform using intelligent automation. Designed for high-volume, mission-critical environments, often with complex security or compliance needs.

    View Vodafone Business storm®

    RingCXâ„¢

    Deliver seamless, AI-powered customer service in the cloud. RingCX offers you a simple, secure and scalable platform your team can access from anywhere.

    View RingCXâ„¢

    Insights and resources

    From delivering a personalised customer experience to reducing repeat callers – find out what our contact centre solutions are doing for businesses like yours.

    Helping Tesco Bank deliver next-level customer service

    Vodafone Business storm® is helping Tesco Bank’s agents to deliver a personalised customer experience from home, making things as easy as possible for customers and employees alike.

    Read more

    Helping HSS Hire enhance customer experience

    Learn how Vodafone storm® enhanced both customer and employee experience for a leading tool and equipment hire company after a move to hybrid working.

    Read more

    Helping UKPN reduce repeat callers by 50% during outages

    Discover how Vodafone storm® is helping advisers at UK Power Networks to maintain a seamless customer experience, even during outages.

    Read more

    National Windscreens improves customer experience

    99.5% of National Windscreens customers now get the right service during their first point of contact, thanks to our cloud solution.

    Read more

    Contact our sales team (for 10-249 employees)

    Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.

    Chat with us

    Get instant help from our digital assistant, or transfer to a business sales advisor to buy.

    Call us

    Call us by selecting the best number that matches your business need.

    Call me back

    Busy right now? We’ll call you.

    Request a callback

    Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.  

    The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

    Foundation

    Tiered

    DPA Process for End Users

    Bar CTN (Lost or Stolen)

    Request PUK Codes

    Device Support

    Voicemail Reset

    Make PAC Requests

    Raise a Coverage Issue

    VCO Log-In Support

    SIM Activations /SIM Swaps

    Request a Non Chargeable Recovery Call Back**

    Request a Chargeable Recovery Call Back**

    Lift International + Roaming

    Cancellation Procedure

    Request NUC Codes

    Change Diverts

    Lift Content Control

    Sure Signal Support

    Chargeable Requests

    Unbar CTN

    User Secretaries Allowed***



    **Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

    ***Applies to main contacts only who can complete requests on behalf of an end user.

    Contact center solutions for large business

    Deliver a flexible, rewarding experience for your customers and employees – over phone, email, live chat and more.

    Contact us

    Secure cloud contact centre solutions for large businesses

    Customer-centred

    Engage customers on their preferred device and channel – all from one integrated platform.

    Secure and compliant

    Meet your security and integration needs with a trusted, compliant solution.

    Flexible workforce

    Boost retention and flexibility, empowering employees to deliver the best service from the office or home.

    Drive performance

    Measure and manage performance with speech analytics, call scripting, and expert consultancy.

    Deliver the next level of customer service

    Vodafone Business storm®

    Meet customers’ rising service expectations across multiple channels with a cloud-based platform using intelligent automation. Designed for high-volume, mission-critical environments, often with complex security or compliance needs.

    View Vodafone Business storm®

    RingCXâ„¢

    Deliver seamless, AI-powered customer service in the cloud. RingCX offers you a simple, secure and scalable platform your team can access from anywhere.

    View RingCXâ„¢

    Insights and resources

    From delivering a personalised customer experience to reducing repeat callers – find out what our contact centre solutions are doing for businesses like yours.

    Helping Tesco Bank deliver next-level customer service

    Vodafone Business storm® is helping Tesco Bank’s agents to deliver a personalised customer experience from home, making things as easy as possible for customers and employees alike.

    Read more

    Helping HSS Hire enhance customer experience

    Learn how Vodafone storm® enhanced both customer and employee experience for a leading tool and equipment hire company after a move to hybrid working.

    Read more

    Helping UKPN reduce repeat callers by 50% during outages

    Discover how Vodafone storm® is helping advisers at UK Power Networks to maintain a seamless customer experience, even during outages.

    Read more

    National Windscreens improves customer experience

    99.5% of National Windscreens customers now get the right service during their first point of contact, thanks to our cloud solution.

    Read more

    Contact our sales team (for 250+ employees)

    Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.

    Call us

    Call 191 from a Vodafone Business mobile, or the number below if you're new to us.

    0808 099 8877

    Call me back

    Busy right now? We’ll call you.

    Request a callback

    Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.  

    The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

    Foundation

    Tiered

    DPA Process for End Users

    Bar CTN (Lost or Stolen)

    Request PUK Codes

    Device Support

    Voicemail Reset

    Make PAC Requests

    Raise a Coverage Issue

    VCO Log-In Support

    SIM Activations /SIM Swaps

    Request a Non Chargeable Recovery Call Back**

    Request a Chargeable Recovery Call Back**

    Lift International + Roaming

    Cancellation Procedure

    Request NUC Codes

    Change Diverts

    Lift Content Control

    Sure Signal Support

    Chargeable Requests

    Unbar CTN

    User Secretaries Allowed***



    **Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

    ***Applies to main contacts only who can complete requests on behalf of an end user.


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