RingCX™ for business

Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.  

The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

***Applies to main contacts only who can complete requests on behalf of an end user.

Commercial Terms: Trial of RingCX Digital from Vodafone Business For SME

Trial Terms

1. Service

1.1 Customer shall:
(a) only use the Service for the purposes of evaluating the Service;
(b) not use the Service outside an internal business environment or for commercial exploitation;
(c) not use or input any customer sensitive data whilst using the Service; and
(d) not use the Service for any activity, which Customer, acting reasonably, considers to be business critical.

1.2 Without prejudice to Vodafone’s rights and remedies, to the extent that Customer uses the Service in breach of clause 1.1 above, Customer acknowledges and agrees that:
(a) such use is at Customer’s own risk; and
(b) to the fullest extent permitted by Applicable Law, Vodafone shall not be responsible for any liabilities arising from any errors or Service failures.

1.3 To the fullest extent permitted by Applicable Law:
(a) Vodafone will provide the Service and any Equipment on an “as is” basis, without any warranty, representation or other assurance; and
(b) unless expressly set out in this Agreement, all warranties, representations and conditions are expressly excluded.

1.4 Vodafone shall not indemnify Customer in respect of any of the matters for which Vodafone indemnifies Customer under the General Terms, and the relevant clauses shall not apply to this Agreement.

1.5 To the fullest extent permitted by Applicable Law, Vodafone shall have no liability arising out of or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise.

1.6 Any service levels, service availability commitments or service credits set out in the General Terms shall not apply to this Agreement.

1.7 The Parties are entering into this Agreement in consideration for the mutual benefits and obligations set out herein and other good and valuable consideration, the sufficiency of which each Party hereby acknowledges.

2. Duration and termination

2.1 This Agreement shall automatically expire at the end of the Trial Period

2.2 Where the Customer elects to upgrade to the full version of RingCX from Vodafone Business Service For SME, the Customer must notify Vodafone at least 1 month prior to the end of the Trial Period. This Agreement will then expire, and Vodafone will furnish new contractual terms to the Customer to govern the full version of RingCX from Vodafone Business For SME. The Customer cannot upgrade during the Trial Period. RingCX From Vodafone Business For SME is solely available on PAYG or Inclusive 500 tariffs.

2.3 Vodafone may terminate this Agreement (in whole or in part) immediately by giving written notice to Customer.

2.4 Neither Party is obliged to enter into any agreement for the provision or receipt of Service on the expiry of the Trial Period.

2.5 Without prejudice to Vodafone’s other rights and remedies, in the event that Customer continues using the Service after the expiry of the Trial Period without entering into a formal written agreement with Vodafone in relation to such Service, Customer acknowledges and agrees that:
(a) the payment terms and Charges, which apply during the Trial Period shall not apply in respect of Customer’s use of the Service after the expiry of the Trial Period; and
(b) Customer shall pay Vodafone the applicable Charges for the Service in accordance with Vodafone’s then current Standard List Price for the Service Customer uses after the expiry of the Trial Period.

2.6 For the avoidance of doubt, this 0 shall survive the termination or expiry of this Agreement.

3. Definitions

3.1 The following term is applicable to these Commercial Terms: Trial Period a period of 3 months commencing on the Agreement Start Date

Trial Specific Terms

1. Service description

1.1 The Service is a promotional offer to experience the RingCX add-on to existing Vodafone Business UC Services. RingCX Digital SME is for the Digital channels only with reduced functionality and scope for duration of the trial, as further defined below.

1.2 The purpose and aim of the trial shall be for Customer to:
(a) understand and experience the Service using a Web App; and
(b) assess the ability to manage Users and features via the admin portal, enabling RingCX Digital to be tested.

1.3 List of key portals:
(a) User/admin portal: https://service.ringcentral.co.uk;
(b) Help pages: https://support.ringcentral.com/gb/en/; and
(c) Client download: https://support.ringcentral.com/gb/en/download.html.

2. Conditions and dependencies

2.1 As part of the trial, Vodafone will provide:
(a) Requirements Validation Workshop:
(i) conduct one workshop to validate the pre-populated questionnaire.
(b) RingCX Digital Configuration:
(i) a maximum of 5 Users participating in the trial;
(ii) configuration for 1 email channel with a maximum of 2 email addresses or 1 chat channel;
(iii) a maximum of 5 agents;
(iv) a maximum of 3 queues.
(c) Post-Configuration Demonstration:
(i) provide up to 1 hour of demonstration following the configuration.
(d) Go-Live Support:
(i) provide up to 1 hour of go-live support, available within 5 Business Days of the demonstration described in (c) above. with a Premium Vodafone Business UC account for the Trial Period.

2.2 Customer must complete the RingCentral University training as a prerequisite to the trial commencing. Customer will need to access RingCentral University using their existing Vodafone Business for UC log-in details.

2.3 Customer must, and must ensure that Users, keep confidential and do not share with any third party their password or access details to the Service.

2.4 Customer must use the Service in accordance with the Third Party Provider’s acceptable use policy, available at https://www.ringcentral.co.uk/legal/acceptable-use-policy.html.

2.5 Notwithstanding anything to the contrary in this Agreement, the Third Party Provider may act immediately and without notice to suspend or limit the Service if the Third Party Provider reasonably suspects fraudulent or illegal activity on the Customer’s account, material breach of the Third Party Provider’s acceptable use policy, or use of the Service that could interfere with the functioning of the Third Party Provider’s network, provided such suspension or limitation may only be to the extent reasonably necessary to protect against the applicable condition, activity, or use. The Third Party Provider will promptly remove the suspension or limitation as soon as the condition, activity or use is resolved and mitigated in full. If Customer anticipates legitimate but unusual activity on its account, Customer should contact the Third Party Provider support in advance to avoid any Service disruption.

2.6 Customer shall adhere to the Third Party Provider’s policy governing the provision of emergency services accessed via the Service, which is available at https://www.ringcentral.co.uk/legal/emergency-services.html.

2.7 Public switched telephony network calls must only be made to UK 01, 02, 03 or UK Mobile numbers. Vodafone reservesthe right to bill Customer for any calls made to other numbers.

2.8 Support Services:
(a) RingCentral will provide up to one (1) hour of remote go live support for Customer agents
(b) RingCentral will provide self-paced training via eLearning on RingCentral University

¹ RingSense for CX is a chargeable add‑on.
² The 2023-24 UK Customer Experience Decision-Makers’ Guide, ContactBabel
 https://www.contactbabel.com/downloads/the-2023-24-uk-customer-experience-decision-makers-guide/

Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.  

The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

***Applies to main contacts only who can complete requests on behalf of an end user.

Commercial Terms: Trial of RingCX Digital from Vodafone Business For SME

Trial Terms

1. Service

1.1 Customer shall:
(a) only use the Service for the purposes of evaluating the Service;
(b) not use the Service outside an internal business environment or for commercial exploitation;
(c) not use or input any customer sensitive data whilst using the Service; and
(d) not use the Service for any activity, which Customer, acting reasonably, considers to be business critical.

1.2 Without prejudice to Vodafone’s rights and remedies, to the extent that Customer uses the Service in breach of clause 1.1 above, Customer acknowledges and agrees that:
(a) such use is at Customer’s own risk; and
(b) to the fullest extent permitted by Applicable Law, Vodafone shall not be responsible for any liabilities arising from any errors or Service failures.

1.3 To the fullest extent permitted by Applicable Law:
(a) Vodafone will provide the Service and any Equipment on an “as is” basis, without any warranty, representation or other assurance; and
(b) unless expressly set out in this Agreement, all warranties, representations and conditions are expressly excluded.

1.4 Vodafone shall not indemnify Customer in respect of any of the matters for which Vodafone indemnifies Customer under the General Terms, and the relevant clauses shall not apply to this Agreement.

1.5 To the fullest extent permitted by Applicable Law, Vodafone shall have no liability arising out of or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise.

1.6 Any service levels, service availability commitments or service credits set out in the General Terms shall not apply to this Agreement.

1.7 The Parties are entering into this Agreement in consideration for the mutual benefits and obligations set out herein and other good and valuable consideration, the sufficiency of which each Party hereby acknowledges.

2. Duration and termination

2.1 This Agreement shall automatically expire at the end of the Trial Period

2.2 Where the Customer elects to upgrade to the full version of RingCX from Vodafone Business Service For SME, the Customer must notify Vodafone at least 1 month prior to the end of the Trial Period. This Agreement will then expire, and Vodafone will furnish new contractual terms to the Customer to govern the full version of RingCX from Vodafone Business For SME. The Customer cannot upgrade during the Trial Period. RingCX From Vodafone Business For SME is solely available on PAYG or Inclusive 500 tariffs.

2.3 Vodafone may terminate this Agreement (in whole or in part) immediately by giving written notice to Customer.

2.4 Neither Party is obliged to enter into any agreement for the provision or receipt of Service on the expiry of the Trial Period.

2.5 Without prejudice to Vodafone’s other rights and remedies, in the event that Customer continues using the Service after the expiry of the Trial Period without entering into a formal written agreement with Vodafone in relation to such Service, Customer acknowledges and agrees that:
(a) the payment terms and Charges, which apply during the Trial Period shall not apply in respect of Customer’s use of the Service after the expiry of the Trial Period; and
(b) Customer shall pay Vodafone the applicable Charges for the Service in accordance with Vodafone’s then current Standard List Price for the Service Customer uses after the expiry of the Trial Period.

2.6 For the avoidance of doubt, this 0 shall survive the termination or expiry of this Agreement.

3. Definitions

3.1 The following term is applicable to these Commercial Terms: Trial Period a period of 3 months commencing on the Agreement Start Date

Trial Specific Terms

1. Service description

1.1 The Service is a promotional offer to experience the RingCX add-on to existing Vodafone Business UC Services. RingCX Digital SME is for the Digital channels only with reduced functionality and scope for duration of the trial, as further defined below.

1.2 The purpose and aim of the trial shall be for Customer to:
(a) understand and experience the Service using a Web App; and
(b) assess the ability to manage Users and features via the admin portal, enabling RingCX Digital to be tested.

1.3 List of key portals:
(a) User/admin portal: https://service.ringcentral.co.uk;
(b) Help pages: https://support.ringcentral.com/gb/en/; and
(c) Client download: https://support.ringcentral.com/gb/en/download.html.

2. Conditions and dependencies

2.1 As part of the trial, Vodafone will provide:
(a) Requirements Validation Workshop:
(i) conduct one workshop to validate the pre-populated questionnaire.
(b) RingCX Digital Configuration:
(i) a maximum of 5 Users participating in the trial;
(ii) configuration for 1 email channel with a maximum of 2 email addresses or 1 chat channel;
(iii) a maximum of 5 agents;
(iv) a maximum of 3 queues.
(c) Post-Configuration Demonstration:
(i) provide up to 1 hour of demonstration following the configuration.
(d) Go-Live Support:
(i) provide up to 1 hour of go-live support, available within 5 Business Days of the demonstration described in (c) above. with a Premium Vodafone Business UC account for the Trial Period.

2.2 Customer must complete the RingCentral University training as a prerequisite to the trial commencing. Customer will need to access RingCentral University using their existing Vodafone Business for UC log-in details.

2.3 Customer must, and must ensure that Users, keep confidential and do not share with any third party their password or access details to the Service.

2.4 Customer must use the Service in accordance with the Third Party Provider’s acceptable use policy, available at https://www.ringcentral.co.uk/legal/acceptable-use-policy.html.

2.5 Notwithstanding anything to the contrary in this Agreement, the Third Party Provider may act immediately and without notice to suspend or limit the Service if the Third Party Provider reasonably suspects fraudulent or illegal activity on the Customer’s account, material breach of the Third Party Provider’s acceptable use policy, or use of the Service that could interfere with the functioning of the Third Party Provider’s network, provided such suspension or limitation may only be to the extent reasonably necessary to protect against the applicable condition, activity, or use. The Third Party Provider will promptly remove the suspension or limitation as soon as the condition, activity or use is resolved and mitigated in full. If Customer anticipates legitimate but unusual activity on its account, Customer should contact the Third Party Provider support in advance to avoid any Service disruption.

2.6 Customer shall adhere to the Third Party Provider’s policy governing the provision of emergency services accessed via the Service, which is available at https://www.ringcentral.co.uk/legal/emergency-services.html.

2.7 Public switched telephony network calls must only be made to UK 01, 02, 03 or UK Mobile numbers. Vodafone reservesthe right to bill Customer for any calls made to other numbers.

2.8 Support Services:
(a) RingCentral will provide up to one (1) hour of remote go live support for Customer agents
(b) RingCentral will provide self-paced training via eLearning on RingCentral University

¹ RingSense for CX is a chargeable add‑on.
² The 2023-24 UK Customer Experience Decision-Makers’ Guide, ContactBabel
 https://www.contactbabel.com/downloads/the-2023-24-uk-customer-experience-decision-makers-guide/