Vodafone Business & RingCentral Unified Communications
Elevate your business communications with a unified solution that seamlessly integrates advanced calling, meetings, messaging, and video features into your daily operations.
Flex your ever-changing workplace needs
Reimagine your mobile experience with a business-grade service that embeds rich phone system features into your mobile phone. Vodafone Business UC delivers an immersive experience for employees, enhancing communication and collaboration for all. From desk phone to smartphone, communicate seamlessly across your devices.
Integrating hundreds of business applications**, the service can be used anywhere with mobile coverage. Enjoy more choice and simplicity than ever before in how you work, serve customers, manage digital transformation, and become truly omnichannel.
The working world is changing
Cloud strategy
63% of workers prefer flexible or remote working. An efficient cloud strategy is critical.***
Essential integrated solutions
175 apps are used on average by an employee in a large business. Integrated solutions are a core need.****
Cloud based licenses
74% of new unified communications licenses purchased by organisations are cloud based.*****
Key benefits of a Unified Communications platform
Communicate in every way you need
Bring together voice, video, messaging, email, chat, and file-sharing services.
Experience a modern business-class phone system in the cloud, with more choice in how and where people work, allowing you to supercharge productivity, enhance collaboration and enrich customer experience.
A complete meeting and conferencing solution with smart AI features for one-to-ones and groups.
Host easy-to-join and flexible HD video meetings and audio conferences using any device, anywhere with an internet connection.
Simple desktop and application sharing to maximise meeting productivity.
Join a meeting from a smartphone or laptop without downloading an app.
Experience everything in sync
Easily integrate hundreds of apps and services, including Microsoft 365 and Google Workspace.
Let people communicate within the applications they favour – so they’ve always got the right tools and data to hand.
Business phone numbers that work on any device mean you never miss a call.
Advanced features such as call recording, overflow call queues and call whispering.
Simple integration of voice into business workflows and applications, with the ability to integrate with many popular business applications out of the box.
Reliable, secure audio with a 99.99% service uptime guarantee.******
Inclusive UK mobile and landline minutes.
Step things up a gear
Select from a wide range of features to enhance your communications experience, turning on new features and capabilities as and when it suits your business.
A modular approach lets you choose the mix of services your business needs.
A comprehensive dashboard showing real-time adoption, usage, and quality of service analytics, to give you greater visibility and control.
Use a single sign-on to make life easier and more secure for your users.
Make your mobiles behave like they’re part of your phone system.
Scales up to 10k users, with flexibility to change as your business evolves.
Enjoy complete peace of mind
Comprehensive low-risk deployment model that includes a dedicated project manager, a Network Readiness Assessment, and an ability to drive adoption prior to number porting.
Powerful encryption to safeguard your data and communications.
Predictable per seat pricing, with inclusive bundle of geographic and mobile calls from your office phones.
Service quality and usage analytics keep you in the know.
End-to-end service-level-agreements, diverse platforms, and operational resilience.
Deliver exceptional, personalised customer experiences
Choose RingCX™ for Vodafone Business UC with RingCentral to bring your contact centre capabilities, productivity, and collaboration tools into one platform.
Let your customers can choose how they speak with you – over the phone, video call or through 20+ digital channels. When they do, you’ll see a full view of their history and preferences, so your agents can offer relevant and personalised support.
It’s easy to install and scalable. See what it can do for your business.
Create your Vodafone Business UC solution
See how easy it is to build a service that fits your business. Select a core licence, enhance the solution with add-ons and decide how you'd like to deploy and pay for your service.
Case studies
Vodafone Business Unified Communications (VBUC) helps National World become more agile
Learn how VBUC with RingCentral enables a leading media organisation to be more productive and reactive to deadlines.
Mid-size business (100-499 users) - source
The business
A leading UK professional services business who made a forward-thinking switch to cloud communications to gain an edge over its competitors.
The challenge
Existing telecom infrastructure was unable to keep up with the rate at which they were growing.
Existing system didn’t enable them to let their employees work remotely.
Old system had no auditing feature to track who made changes to the system, nor did it have any real call-recording capability.
The phone system offered no mobile capability, requiring all employees to be in the office, using a physical hard-line phone.
The solution and benefits
By using the video solution, they have noticed a 30% increase in productivity improvements.
The system consolidated many of the functions they needed into a single solution (mobile apps, analytics, video conferencing, security auditing, and call recording).
The system was extremely easy to use and didn’t require much user training.
Use of the video capability to carry out remote consultations and inspections of client facilities.
Mid-size business (100-499 users) - source
The business
A leading UK hospitality agency used Ring Central to scale its growing business while continuing to deliver outstanding customer service.
The challenge
With its old telephone system, the organisation was finding it difficult to efficiently direct the increasing number of daily phone calls – from prospective holiday makers, current customers, property owners, etc. – to the appropriate teams and locations.
The old system didn’t allow them to easily balance call traffic according to each team’s capacity.
There was an inconsistent experience across all locations and offices.
Another problem was the system’s increasing vulnerability to outages.
The legacy phone system impeded their ability to provide outstanding customer service due to its limited phone features.
The solution and benefits
The solution and its extensive call management capabilities made it considerably easier to manage call flows and route calls to the right people. The agency can now set up call-queue groups in minutes.
The company now also has access to real-time data and analytics to monitor agent performance and make informed decisions about call management.
No longer susceptible to outages.
Enabled them to provide their staff with the tools required to work remotely – an ambition the agency had in mind even before lockdown.
Mid-size business (100-499 users) - source
The business
A top UK theatre turned to a cloud-based service when its legacy phone system became outdated.
The challenge
The legacy phone system lacked the functionality they needed and required too much onsite infrastructure.
Given how it wasn’t integrated with the other technologies or systems used, this led to a disjointed communication flow that meant that if someone called into one part of the business and needed transferring, the experience would not be ideal.
Email and telephony were separate. Agents responding to emails had to type them out in their email program which took time and led to an inconsistent voice and even inaccurate answers.
The solution and benefits
The solution was selected over other vendors due to its ease of use, flexibility, and cost.
It offered a truly integrated phone system which meant that the whole business could use the same phone system and benefit from the same user experience.
The system could integrate with all their existing tools such as email, chat, and CRM to provide them with a single unified view of the customer.
The system let them integrate email into the agents’ workflows and preload answers to common questions.
Better staff flexibility and mobility.
Enterprise (500+ users) - source
The business
One of the UK’s top supermarkets improves its customer service with Ring Central.
The challenge
In the past, staff needed multiple electronic devices to carry out various tasks on the shop floor – scanning barcodes, taking inventory, etc. However, they consolidated all the services into a single multifunctional handheld device – which was lacking telephony.
Staff had to carry around a separate phone to make calls. If they didn’t have a phone, or if they needed to take a call, they had to find the nearest landline phone in the shop.
Needed to manage out-dated, on-site hardware.
The solution and benefits
Being cloud-based meant that they didn’t have to own or maintain phone hardware assets anymore.
Better and more streamlined internal communication with built-in company directory, advanced call forwarding, and other capabilities.
Better customer service as staff have the tools to address customer questions more quickly.
Enterprise (500+ users) - source
The business
Ring Central helps a global tech company slash its costs, improve customer service, and connect its worldwide staff more seamlessly than ever.
The challenge
The existing technology communications stack couldn’t keep up with rapid global expansion. It was ineffective and costly, built on a legacy phone technology with disparate communications tools.
The existing communications infrastructure was localised, rather than centralised, meaning that they had different communications hardware at each of their locations.
Lacked integration across various solutions.
The solution and benefits
The solution was cloud-based and centrally managed.
Offered one platform for entire communication stack – message, video, and phone.
Helped them save money by reducing their ISDN lines and PSTN numbers.
Empowered their staff to communicate and be reachable from anywhere.
Enterprise (500+ users) - source
The business
Ring Central enables one of England’s largest housing associations to better serve customers during and after lockdown.
The challenge
Existing telephony infrastructure consisted of on-premises phone systems, with physical phones on every desk. This wasn’t conducive to the remote working requirements mandated by the UK government during lockdown.
Existing provider’s mobile option fell short of the organisation’s needs in several ways – from quality and service to the fact that it didn’t integrate well with other communication solutions.
The solution and benefits
Quick and seamless deployment and implementation process – from calling the company to company-wide rollout took a couple of days.
Noticed a downward trend in their telecom capital costs. With the solution, staff are using laptops and mobiles, so there is less hardware to worry about buying and repairing.
By enhancing their communications stack, this has enabled them to better serve their customers – especially when they needed it most.
Resources & FAQs
Learn more about Vodafone Business & RingCentral Unified Communications.
FAQs
Vodafone Business Unified Communications with RingCentral (or Unified Communications) is a flexible communication and collaboration solution that helps businesses take control and become more efficient by providing:
Enterprise-grade calling capabilities.
High-definition video and audio conferencing.
Real-time messaging and file sharing.
Comprehensive user and platform analytics.
Flexible on features, pricing and licences, it can be used either as a self-contained phone messaging and meetings service for a joined-up experience; or as a voice-only service that can be integrated into your CRM or preferred collaboration app (e.g. Salesforce or Microsoft Teams) allowing you to use the applications that you've already invested in.
Your subscription will include:
A modern business-class phone system.
A business phone number that works on any device, inclusive or unlimited UK minutes, comprehensive call management capabilities, and reliable and secure audio with a 99.99% service uptime guarantee.A complete, next generation video and audio-conferencing solution.
Ideal for one-to-one and one-to-many conversations, you’ll be able to host HD video meetings with any web-enabled device, leverage smart AI features to maximise participant engagement and hold audio conferences with globally available local dial-ins.A real-time collaboration platform.
Streamline the way your business communicates through instant messaging, file sharing, and the ability to assign and manage tasks to groups or individuals directly from within your Unified Communications platform.An ecosystem of out-of-the-box integrations.
Safeguard your existing investments and enhance the tools your people already use with our readily available integrations to popular business and CRM applications like Microsoft Teams, Outlook 365, Salesforce, and Google Workspace.
Unified Communications consolidates your communication needs into a single, cloud-based solution including video, phone, messaging, and analytics. Our intuitive design makes it easy for your people to remain productive while working anywhere, any time, and on any internet-enabled device.
Extensive user, device, and platform analytics, plus greater administrator control, permit you to boost efficiency and spend more time on your priorities. You can also continue using the business applications you already have by integrating our solution with your current infrastructure.
Yes – your people will be able to continue using the platform they’re used to, but will benefit from greater reliability, more extensive calling capabilities, and powerful features such as enterprise Call Recording. Our Vodafone Voice Only licence (Vodafone Business UC Cloud PBX for Teams) gives you the best of both worlds, combining the native look and feel of Teams with the reliability and feature-rich calling capability of Vodafone Business UC.
Available to both new and existing Vodafone Business customers, Unified Communications is designed to meet the needs of any type of organisation with 100+ employees, in any industry.
To benefit from Unified Communications, all you need is an internet-enabled device, so that you can connect to our cloud-based platform.
If you want to deploy our solution on office desktops, we’ll work with you to carry out a Network Readiness Assessment and ensure that your network meets the necessary requirements for a great experience.
We’ll also assign you a dedicated project manager and carry out a comprehensive site analysis to better understand your business requirements and ensure your launch goes smoothly.
Unified Communications uses RingCentral’s core Message Video Phone™ technology, which is trusted by thousands of businesses users across the globe. With multiple layers of built-in enterprise-grade security – compliant with local and international data security and data processing regulations, European data centres and 99.99% service uptime guaranteed – our solution provides one of the most advanced, secure, and intuitive unified communications solutions on the market.
By utilising the well-regarded OPUS Interactive codec for audio and video, as well as the G.722 codec for audio, we ensure that your audio and video calls will be in high definition (HD), meaning that you’ll be able to see and hear every important detail, even in limited network bandwidth environments.
Related articles
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Create a new ‘office’ culture in a remote workforce
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How to manage a hybrid team’s learning and development
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Tech explained: Unified Communications
Discover the exciting new opportunities Unified Communications (UC) can give you, what it is and why it's essential to your digital transformation strategy.
Six ways to immediately make your business more agile
Agility in the workplace is extremely important to modern business. Read this guide to find 6 easy ways to make your own business more Agile.
Why Vodafone for your unified communications
One platform
Built to accommodate many different workstyles and user needs – all on a common platform.
Tailored solutions
Flexibility to select the capabilities you need now, and readily add new services and users over time.
Incremental benefits
Make use of legacy investments and seek out existing contracts while realising incremental benefits.
*source: Future of Work | McKinsey & Company
**source: Okta Businesses @ Work 2021 | Technology Industry Trend Report UK
***source: The imperatives for success with automation technologies | McKinsey
****source: Stay connected with 99.99% uptime - RingCentral Global UCaaS Core Platform Availability across RingCentral’s entire global customer base 99.99% in a Monthly Measurement Period.
*****source: Percentage Calculation = [1 – (x * y) / (z *(a-b)) * 100]
KEY:
x = number of Accounts impacted
Y = number of minutes impacted
z = total number of Accounts provisioned
a = number of minutes in a month
b= number of minutes schedule downtime
Get in touch
10-49 employees
Give us a call – see how we can help your business reach its full potential.
0808 004 4495
Existing customers call 191
Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.
Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.
The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.
**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.
***Applies to main contacts only who can complete requests on behalf of an end user.
50-249 employees
Give us a call – see how we can help your business reach its full potential.
0808 005 7404
Existing customers call 191
Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.
Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.
The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.
**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.
***Applies to main contacts only who can complete requests on behalf of an end user.
250+ employees
Give us a call – see how we can help your business reach its full potential.
0808 099 8877
Existing customers call 191
Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.
Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.
The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.
**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.
***Applies to main contacts only who can complete requests on behalf of an end user.