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Enhanced customer care

Enhanced customer support for faster response and dedicated account care.

Contact us

Enhanced customer care services for medium businesses

What is it?

Enhanced customer care services are designed to align with your business needs, offering expert advisors and clear, actionable reports to help you make informed decisions. 

Who is it for?

Medium businesses (10–249 employees) seeking direct professional advice or short-term, project-specific support benefit from our expert advisors who work closely with their teams.

Why do I need it?

Faster response time, dedicated account care, and data-driven insights to help you manage operations smoothly and grow your business.

Comprehensive business support solution

Professional services

Need short-term or project specific service support? Our expert team can help you with the key project activities like device rollouts, account restructuring, and detailed reporting. We start by understanding your needs, and if it’s within scope, we’ll make it happen.

Contact us

Onsite

Onsite advisors work closely with you to scope your requirements and represent Vodafone within your business. They work directly with your team to understand your needs, support key activities, and provide clear and actionable reports. These insights help you make informed business decisions and manage your mobile services effectively.

Contact us

Offsite

Enjoy all the benefits of our onsite model without the cost of having a Vodafone employee at your location. Each of our service models is designed specifically for your needs; no two service setups are the same. Our advisors support multiple products and provide clear reports to help you make data-driven business decisions. 

Contact us

Enhanced customer support (ECS)

ECS is a UK-based ring-fenced service with three flexible options to meet a wide range of business needs.  Our dedicated UK ECS team handles all calls, emails, and webchats through exclusive contact points. Depending on the option you choose, we provide detailed reports to help you make informed business decisions.

Contact us
Contact us

Enhanced customer care for business growth

Our customer support services are driven by flexibility, collaboration, and expert insights.

Adapting to your needs 

A flexible service model with dedicated care designed to meet each customer’s unique business requirements.

Working side by side

Expert professionals work directly with your team to support key project activities.

Supports business growth

Frequent service reviews, customer visits, and flexible service models support business growth.

Sharing knowledge 

Bespoke reporting from industry experts delivers actionable insights aligned with your business goals. 

Our customer support packages

Related products and services for your business

Devices and plans for your business

Discover great deals on the latest phones, devices, and plans – ideal for your medium business.

Explore more

V-Hub

An interactive resource centre filled with the content, tools and training needed to support your business to become digitally skilled.

Explore V-Hub

Device Support

Whether it’s your phone, tablet, printer or smart devices, get instant tech support for your business devices and safeguard your data with encrypted cloud storage.

Explore Device Support

Get in touch with us (for businesses with 10-249 employees)

Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.

Call us

Call us by selecting the best number that matches your business need

Call me back

Busy right now? We’ll call you

Request a callback

Online help centre

FAQs, guidance and info

Get online support

Enhanced customer care for large businesses

Enhanced customer support for faster response and dedicated account care.

Contact us

Adaptive solutions and enhanced customer care for evolving enterprise needs

What is it?

Enhanced customer care services are designed to align with your business needs, offering expert advisors and clear, actionable reports to help you make informed decisions. 

Who is it for?

Large businesses (250+ employees) benefit from enhanced customer care through direct access to expert advisors who work closely with their teams to provide professional guidance and project-specific support.

Why do I need it?

Faster response time, dedicated account care, and data-driven insights to help you manage operations smoothly and grow your business.

Comprehensive business support solution

Professional services

Need short-term or project specific service support? Our expert team can help you with the key project activities like device rollouts, account restructuring, and detailed reporting. We start by understanding your needs, and if it’s within scope, we’ll make it happen.

Contact us

Onsite

Onsite advisors work closely with you to scope your requirements and represent Vodafone within your business. They work directly with your team to understand your needs, support key activities, and provide clear and actionable reports. These insights help you make informed business decisions and manage your mobile services effectively.

Contact us

Offsite

Enjoy all the benefits of our onsite model without the cost of having a Vodafone employee at your location. Each of our service models is designed specifically for your needs; no two service setups are the same. Our advisors support multiple products and provide clear reports to help you make data-driven business decisions. 

Contact us

Enhanced customer support (ECS)

ECS is a UK-based ring-fenced service with three flexible options to meet a wide range of business needs.  Our dedicated UK ECS team handles all calls, emails, and webchats through exclusive contact points. Depending on the option you choose, we provide detailed reports to help you make informed business decisions.

Contact us
Contact us

Enhanced customer care for business growth

Our customer support services are driven by flexibility, collaboration, and expert insights.

Adapting to your needs 

A flexible service model with dedicated care designed to meet each customer’s unique business requirements.

Working side by side

Expert professionals work directly with your team to support key project activities.

Supports business growth

Frequent service reviews, customer visits, and flexible service models support business growth.

Sharing knowledge 

Bespoke reporting from industry experts delivers actionable insights aligned with your business goals. 

Our customer support packages

Related products and services for your business

Devices and plans for your business

Explore great deals on the latest phones, devices, and plans – perfectly suited for your large business.

Explore more

Device Lifecycle Management (DLM)

An interactive resource centre filled with the content, tools and training needed to support your business to become digitally skilled.

Explore DLM

Get in touch with us (for businesses with 250+ employees)

Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.

Call us

Existing customers call 191

0808 099 8877

Call me back

Busy right now? We’ll call you

Request a callback

Online help centre

FAQs, guidance and info

Get online support

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    Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

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