Access broadband, Ethernet Wireline, SIP services and other fixed line products all in one place. Easily place and track orders, manage your services, and view bills anytime with our simple, self-service platform.

Already a Vodafone Business customer for fixed-line services? Register now using the steps below and manage your account easily.
New to Vodafone Business? Get in touch with our team, we’ll help you get started.

Place a business order

Start by submitting your business order through our website or sales team.

Get order confirmation

Once your order is confirmed, you’ll receive an email containing your account number.

Contact your Account Manager

Share your account number with your account manager to set up and activate your account.

Customise portal access by role

Fixed line service accounts support three user roles, each with different access rights. These roles are assigned and managed by the account holder.

Role	Full access	View access
Sales	View orders View service details Make changes to orders Make changes to services	View orders View service details
Support	View support tickets Update support tickets Request help	View support tickets
Billing	View bills Generate billing reports Access billing data Manage purchase orders Create and track billing queries	None

Get access to mobile services on Vodafone Business Portal

Simplify mobile management for your growing business. View all your mobile services in one place, check your bills, and stay informed with 24/7 account visibility through the Vodafone Business Portal.
Stay in control and scale with confidence.

Already a Vodafone Business mobile customer?
Log in or register now to access the Vodafone Business Portal and manage your services with ease.

Place a business order

Start by submitting your business order through our website or sales team.

Get order confirmation

Once your order is confirmed, you’ll receive an email containing your account number.

Register online

Set up your account with easy online registration.

Customise portal access by role

Mobile service accounts support three different user roles, each with its own access rights. These roles are assigned and managed by the account holder.

Account holder
This person has full control over the account and can manage all user roles. To change an account holder, please contact us.

Account manager
Managers can do everything from ordering and upgrading lines to viewing bills and requesting disconnections. If you want to change your role, speak to the account holder or another manager.

Account user
Users can view billing details but can’t make changes or request chargeable services.

No role assigned
If no role is assigned, the person can only access support content and manage their own account info.

Get in touch with us

Fixed line customers
03 333 043 134 (within UK) or +44 1635 692 212 (outside UK)

Mobile customers
Call 191

Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.

The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

	Foundation	Tiered
DPA Process for End Users
Bar CTN (Lost or Stolen)
Request PUK Codes
Device Support
Voicemail Reset
Make PAC Requests
Raise a Coverage Issue
VCO Log-In Support
SIM Activations /SIM Swaps
Request a Non Chargeable Recovery Call Back**
Request a Chargeable Recovery Call Back**
Lift International + Roaming
Cancellation Procedure
Request NUC Codes
Change Diverts
Lift Content Control
Sure Signal Support
Chargeable Requests
Unbar CTN
User Secretaries Allowed***

**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

***Applies to main contacts only who can complete requests on behalf of an end user.