Connectivity

Get help with Vodafone Business Broadband queries, connectivity issues, dedicated internet access, and landline services.

Business Broadband

How do I reset the password on my router?

When will my engineer visit to install my broadband?

Can I use my own router with Vodafone broadband?

Why have I received a text about a broadband order I didn't make?

How do I set up my broadband router?

How is Vodafone broadband installed?

How do I find my router model and serial number?

I'm having issues with my broadband service

What is a static IP and do I need it?

I want help with caller display on my business phone

My broadband engineer hasn't turned up

Can I change my activation or engineer visit date?

How and when can I order single or multiple Static IP addresses for my Business Broadband service?

How do I set up my Vodafone Pro Broadband?

How does the Wi-Fi Guarantee work?

How do I set up my data dongle?

What do the lights mean on my router?

What is Broadband Back-up?

Speed & connection issues

My devices can't connect to my Vodafone Hub through Wi-Fi

What's the difference between internet sync speed and download speed?

What do the lights mean on my Super Wi-Fi Booster and Back-up dongle?

How do I check my Vodafone Broadband speed?

My internet is slow

How do I factory reset my Vodafone router?

How do I check the devices connected to my Wi-Fi?

The lights on my router have turned off

My Wi-Fi speed is slower than I expected

What should I do if I have broadband problems?

Dedicated Internet Access (DIA)

What Customer Premises Equipment (CPE) options are available for Dedicated Internet Access (DIA)?

What bandwidths are available for Dedicated Internet Access (DIA) from Vodafone, and can I flex them?

What other products and services work with Dedicated Internet Access (DIA) from Vodafone?

What is the contention ratio of Vodafone Dedicated Internet Access (DIA)?

What is the network latency for Dedicated Internet Access (DIA)?

Can I buy a resilient Dedicated Internet Access (DIA) service from Vodafone?

Is performance reporting available for Dedicated Internet Access (DIA)?

Landline services

How do I set up Smart Divert on my business phone service?

How do I use Call Divert on my business phone?

What is Digital Voice?

My landline isn't working

How do I retrieve or change my Smart Divert PIN?

How do I check or change my blocked caller list on my business phone?

Can I check who's calling me before answering my business phone?

How many channels can I have on a SIP trunk, and can I add or remove channels without penalties?

Business

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Connectivity

Business Broadband

How do I reset the password on my router?

When will my engineer visit to install my broadband?

Can I use my own router with Vodafone broadband?

Why have I received a text about a broadband order I didn't make?

How do I set up my broadband router?

How is Vodafone broadband installed?

How do I find my router model and serial number?

I'm having issues with my broadband service

What is a static IP and do I need it?

I want help with caller display on my business phone

My broadband engineer hasn't turned up

Can I change my activation or engineer visit date?

How and when can I order single or multiple Static IP addresses for my Business Broadband service?

How do I set up my Vodafone Pro Broadband?

How does the Wi-Fi Guarantee work?

How do I set up my data dongle?

What do the lights mean on my router?

What is Broadband Back-up?

Speed & connection issues

My devices can't connect to my Vodafone Hub through Wi-Fi

What's the difference between internet sync speed and download speed?

What do the lights mean on my Super Wi-Fi Booster and Back-up dongle?

How do I check my Vodafone Broadband speed?

My internet is slow

How do I factory reset my Vodafone router?

How do I check the devices connected to my Wi-Fi?

The lights on my router have turned off

My Wi-Fi speed is slower than I expected

What should I do if I have broadband problems?

Dedicated Internet Access (DIA)

What Customer Premises Equipment (CPE) options are available for Dedicated Internet Access (DIA)?

What bandwidths are available for Dedicated Internet Access (DIA) from Vodafone, and can I flex them?

What other products and services work with Dedicated Internet Access (DIA) from Vodafone?

What is the contention ratio of Vodafone Dedicated Internet Access (DIA)?

What is the network latency for Dedicated Internet Access (DIA)?

Can I buy a resilient Dedicated Internet Access (DIA) service from Vodafone?

Is performance reporting available for Dedicated Internet Access (DIA)?

Landline services

How do I set up Smart Divert on my business phone service?

How do I use Call Divert on my business phone?

What is Digital Voice?

My landline isn't working

How do I retrieve or change my Smart Divert PIN?

How do I check or change my blocked caller list on my business phone?

Can I check who's calling me before answering my business phone?

How many channels can I have on a SIP trunk, and can I add or remove channels without penalties?

How do I set up my home phone?

Broadband app

How do I set up a Wi-Fi Booster?

How do I update my Wi-Fi name and password?

How does Wi-Fi compatibility mode work?

How do I manage my Vodafone router settings?

The Vodafone Broadband app isn't working

I'm having issues connecting my Super Wi-Fi Booster

What is the Vodafone Broadband Boost feature and how do I use it?

Small business (1-9 employees)

Business solutions

Help & Information

Vodafone UK