I'm having issues with my broadband service

We’re sorry you’re having trouble with your internet. Make sure you’ve set up your router correctly with our handy router set up video – if your hub is connected to a fibre connection box, use the set-up instructions that came with your device.

Check if there’s an issue with our Broadband service test tool

I’ve recently moved home

Once you’re all set up at your new home, it can take a few days for your new internet connection to become stable. Our system is updating with your new line and figuring out the best speed. Please don’t reset your router during this time.

Find further guidance in our Broadband support hub