My internet is slow

Please choose which connection is slow:

Mobile data – including dongles and mobile Wi-Fi

The speed and strength of your mobile data signal can change depending where you are. For example, if you’re in a busy public space, you’ll probably have a slower connection than when you’re at home.

If your data connection is often slow, you can:

• Check the coverage in the area and get up-to-date information on anything that might be affecting your service

• See our device guides to find out how to choose the right network and also how to restart your phone

Remember, some of our plans have a maximum download speed:

• Unlimited Lite – 2Mbps

• Unlimited – 10Mbps

If you’re still having trouble with slow data, chat to us online

Broadband

If your internet seems slower than usual, check out our slow broadband support guide