Transform customer engagement with Vodafone storm®
Take your customer service to the next level with our cloud contact centre solution, Vodafone storm®
Switch seamlessly between communication channels, and always have the information you need.
Communicate seamlessly across channels
Our omni-channel cloud contact centre solution, Vodafone storm®, allows customers reach you through chat, email, fax, social media, text message, voice, and web. They can switch between channels with ease, and your agent will be able to view the whole conversation from a single app, so they can offer a more personalised experience.
Deliver a better and more efficient service
Vodafone storm® is compatible with most CRM systems, so agents can easily access customer histories. This makes it easier to resolve any issues or recommend a product – saving your agents time and delivering a better customer experience.
Reduce customer wait-time with intelligent routing
Intelligent routing services ensure that customers can reach the right agent and get help as soon as possible. This reduces frustration and waiting time, especially during busy periods.
Make use of your existing hardware
Vodafone storm® works with a vast array of hardware – so you can combine it with your existing internal exchange systems and save the expense of investing in new equipment.
“storm®'s drag and drop interfaces are fast and highly intuitive; being able to self-service so easily has saved us a vast amount of time and effort.”
Benefits at a glance
Communicate through any channel
Access customer information without leaving the app
Save time and improve service with intelligent routing
Fully scalable solution – grows with your business
Intuitive, easy-to-use interface
Track customer satisfaction with detailed reporting
Why choose Vodafone storm®?
Versatile expertise
Vodafone storm® powers thousands of the world's largest organisations, ranging from emergency services to retail – so, whatever your business, we have the experience and knowledge to work with you.
Tailored solutions
Our solution is fully customisable. You can choose the functions you need to provide the best experience for your customers and agents – and only pay for what you need.
Fully compliant
We also provide 24/7 support and conform to Level 1 PCI and ISO27001 security – so, you can rest assured that Vodafone storm® complies with the strictest standards.