Transform customer engagement with Vodafone storm®
Take your customer service into the digital age with our cloud contact centre solution, Vodafone storm.
Switch seamlessly between communication channels (including phone, email, chat and text), and always have the information you need to hand.
“storm's drag and drop interfaces are fast and highly intuitive, and being able to self-service so easily has saved us a vast amount of time and effort.”
Tejpal Singh, Head of Contact Centres, National Rail Enquiries.
Communicate seamlessly across channels
Our omni-channel cloud contact centre solution, Vodafone storm, lets customers reach you through chat, email, fax, social media, text message, voice and web. They can switch between channels with ease, and your agent will be able to view the whole conversation from a single app - so they can offer a more personalised experience.
Deliver a better and more efficient service
Vodafone storm is compatible with most CRM systems, so agents can easily access customer histories. This makes it easier to resolve any issues or recommend a product - saving your agents precious time and helping to deliver a better customer experience.
Reduce customer wait-time with intelligent routing
Intelligent routing services ensure that customers can reach the right agent and get help in as little time as possible. This reduces frustration and waiting time, especially during busy periods.
Make use of your existing hardware
Vodafone storm works with a vast array of hardware - so you can combine it with your existing internal exchange systems and save the expense of investing in new equipment.
Benefits at a glance
Communicate through any channel
Fully scalable – solution grows with your business
Access customer information without leaving the app
Intuitive, easy-to-use interface
Save time and improve service with intelligent routing
Track customer satisfaction with detailed reporting
Why choose Vodafone storm?
Vodafone storm powers thousands of the world's largest organisations, ranging from emergency services to retail – so whatever your business, we have the experience and knowledge to work with you.
Our solution is fully customisable – you can choose the functions you needs to provide the best experience for your customers and agents – and only pay for those you need.
We also provide 24/7 support and conform to Level 1 PCI and ISO27001 security – so you can rest assured that Vodafone storm complies with the strictest standards.
Get in touch to find the perfect solution for you
Whatever your business size or sector, we can help find the right communications solution to help you collaborate more efficiently and deliver seamless customer service across multiple channels.