eSIM for Business customers

We need an email address for each eSIM, where we send the QR code. It can be sent either:

• Directly to the eSIM user to activate, if individual emails are provided, or;

• To a company admin email, if a centralised address is preferred. The email owner will distribute the eSIMs/QR codes within the organisation

The rest of the steps are simple, just follow the email instructions by connecting the device to the internet or WiFi first.

We will send you all the newly allocated numbers as they are needed in the activation process.

While smartwatches like the Apple Watch and others have an eSIM, they operate differently from phones and tablets, being designed as companion devices connected to a primary number/device.

Currently we are not supporting smartwatches connected to a business number for customers with more than 10 employees.

No, the eSIM connection is secured. The QR code will not work while the eSIM is active on another device. Once the eSIM is deleted from one device, the QR code can be reused to download the eSIM on another.

No, the QR code can be scanned on any eSIM device, provided it is unlocked. Devices from other operators must be unlocked first to activate the eSIM.

You should be able to identify the numbers using the 4 visible digits displayed in the activation email’s subject.

The same QR code can be used to download the eSIM on the device again.

Lost your QR code? Get your company’s authorised contact to call our customer services on 191, and they can resend it.

Corporate customers can use Vodafone Corporate Online to reclaim their QR codes.

Please call us to report the lost or stolen phone so we can block the Vodafone eSIM number; this will make the old QR code unusable. A SIM swap can then be requested through Swap your SIM – either to a physical SIM or another eSIM.

Other connections to different networks on the lost device (if they exist) will have to be reported to the respective providers.

They should always delete the eSIM profile first before returning the device to be repaired. For help on how to do this, please read the relevant device guide

There are two options to use the number while waiting for the device to be fixed:

• Move the eSIM onto another eSIM device by reusing the QR code; or

• If the device is unusable and profile cannot be deleted, request a SIM swap to a physical SIM or another eSIM through Swap your SIM

Yes, we can port in numbers from other networks on eSIM.