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Contact centre solutions

Keeping up with today’s connected world means interacting with your customers the way they want.

Our contact centre solutions combine phone, email, live chat and more, so you can deliver the right experience for you and your customers.

We offer both cloud-based and on-site solutions, suitable for both offices and homeworkers. They’re highly flexible, letting you respond to fluctuations in customer demand. Our reporting and data analytics enable you to measure and manage your contact centre performance. We also offer managed Media Recording, Workforce Management and other supporting services.

Deliver a seamless customer experience with Avaya Oceana from Vodafone

Today's digitally aware customer expects a new level of service. You need to be available at any time, through any channel (text, chat, email or phone) and always have their history to hand. Easily meet and exceed those expectations with Avaya Oceana from Vodafone.


On-site solution

Transform customer engagement with Vodafone storm®

Take your customer service into the digital age with our cloud contact centre solution, Vodafone storm. Switch seamlessly between communication channels (including phone, email, chat and text), and always have the information you need to hand.


Cloud contact centre solution

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0845 084 0157

Calls cost 2p per minute plus your phone company’s access charge.

Benefits

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Talk the right language

Communicate with your customers using the method they want, on the device they want, with a multi-channel experience. All managed on a single integrated platform that lets you add functionality as you need it.

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Get the most from your people

Optimise your customer interactions and enable your contact centre teams to be more efficient and productive with our speech analytics, call scripting and consultancy services to help you manage your workforce.

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Meet your security needs

With a range of cloud-based and on-site options, we can provide a service that’s compliant with your security needs and other integration requirements.

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Hit your targets

Meet compliance obligations, obtain the insights to help drive new business and respond to business needs more effectively – all while managing costs.

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Build a flexible workforce

Our strategic transformation programme, Better Ways of Working, can help you increase employee flexibility and retention by making more efficient use of office space and making remote and home-based employees part of your contact centre solution.

Related solutions

Why Vodafone Business Broadband

Intelligent WiFi

Automatically optimises to give you a fast and consistent connection.

Simple switching

Just choose your broadband package and activation date — we’ll do the rest.

Award-winning app

Control and customise your WiFi with the Vodafone Broadband app.

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

0845 084 0157

Calls cost 2p per minute plus your phone company’s access charge.

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