Our LAN solutions provide all the equipment and support you need, meaning your users will have reliable and secure access to business systems – from email to SAP – from any device.
Your bills will be based on the number of devices or ports used each month, making it easy to control your costs. This also means you can budget for the future should your business needs change.
As part of the Monitored and Managed services, monitoring systems will identify an impending failure and alert the right engineers to start working on the solution before you or your users even notice there’s a problem.
We look after the day-to-day running of your LAN, leaving your IT staff to concentrate on future-focused strategic initiatives.
Every business is different – that’s why we offer Tiered Support Services [PDF: 2.9MB] that can be tailored to fit your needs. Foundation support is included as standard – just choose the features you want to add.
If you need to build a new wired or wireless LAN, or upgrade an existing one, we’ll work with you to design and build it using equipment from our technology partner, Cisco Systems.
As we’re an accredited Cisco gold partner you can be confident you have a partner who knows how to make your LAN work in the way you want it to.
You can then add maintenance, monitoring or management as required – see below.
Our engineers work with your own network operations team. We’ll resolve and repair any LAN faults you report, including hardware fixes, spares supply and fault management. There are three service levels to choose from, based on 24 hours a day, 7 days a week coverage:
| Service level | Restore time |
|---|---|
| Gold | 5 hours |
| Silver | 8 hours |
| Bronze | Next business day |
We’ll monitor your network 24/7 from our Network Operations Centre. If an incident should occur, we’ll assign engineers as fast as possible. We’ll also share network performance data with you to help identify any potential improvements that can be made.
This is our top layer of service. We take full responsibility for the day-to-day management of your network, managing inventory, configuration, updates and overall network performance. ITIL-compliant service management processes mean we will integrate our processes with yours, from change and configuration management to quarterly performance reporting.
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