Flexible service model that we build with each customer
Account maintenance and governance
Service reviews and customer visits
Have your requirements scoped and an onsite Vodafone advisor(s) assigned to your premises. They will deliver your customised service, alongside looking for opportunities for continual improvement and a better overall service experience.
Enjoy the benefits of our Onsite model, without the associated cost of housing a Vodafone employee on site. Each package is bespoke and built with your needs and strategic priorities in mind.
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Named advisor |
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UK-based support team |
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Standardised service model |
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Bespoke service model |
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Based on customer premises |
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Dedicated cover resource |
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Access to Self-Serve Portal |
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Self-serve reporting |
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Webchat functionality |
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Dedicated email address |
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Dedicated direct phone number |
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Proactive reporting |
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Propensity / SLA reporting (if required) |
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24 hour email SLA |
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Build and own account manual |
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Service and invoice performance reviews |
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Face-to-face / virtual meetings |
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Relationship management |
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VIP support |
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Proactive service improvements |
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Handset support |
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Migration support |
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Unlimited chat interactions |
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Tech Bar |
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Onsite desk drops |
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Asset management |
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Onsite customer systems |
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Access to customer-specific systems |
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Ring-fenced service team |
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4-hour email SLA |
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SNOW support |
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DLM support |
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IoT support* |
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NMR |
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*IoT only available for UK products
