Vodafone has entered into a partnership with Quantexa, a decision intelligence technology provider, in a first for the UK telecoms industry.
Quantexa’s Decision Intelligence (DI) Platform, deployed on Vodafone’s new Google Cloud environment, will help Vodafone unite and use data from their systems to create a better understanding of business customers. The platform will provide a single view of all the interactions a customer has with Vodafone and the products and services they have bought. It will help Vodafone’s customer teams to engage with businesses in a timely and effective way.
The partnership builds on Vodafone’s existing relationship with Quantexa who joined Tomorrow Street – a joint-venture between Vodafone and the Luxembourg Government that links scale-ups, corporate partners, and Vodafone teams to accelerate the use of leading-edge technology and grow new business opportunities. The new platform will initially focus on small-to-medium business customers before extending to include small office/home office and large business customers over the coming months.