Mitie flexible working

Seeking better ways of working

Since its launch in 1987, facilities, property and energy management company Mitie has grown its revenues every year. An FTSE 250 business, it has more than 70,000 employees in the UK and Europe. One factor in MITIE’s success is its willingness to embrace new ideas and change. When the company decided to review key structures and operational methodologies, it sought the assistance of our Better ways of working team.

We developed a project focusing on Mitie’s mobile maintenance engineers who work in the facilities management division. Almost 4,500 engineers keep around 10,000 buildings functioning by maintaining gas and electricity systems, central heating, water supplies, critical server environments, fire and security systems, and many other essential services. We listened to engineers, managers, admin and support employees to find out how things were done and how we could make things more effective in the future.

Supporting Mitie’s workforce

We found that up to 30% of employees would like more mobile working, including 10% who would be happy to be home-based. But fast access to information was regarded as the biggest challenge: around 30% of mobile management workers couldn’t connect their laptops to Mitie’s network and 10% of them were using their personal devices. Employees needed access to shared systems and collaborative technology.

Building on Mitie’s work looking at workforce management, we supported them with a roll out of rugged PDA devices direct to engineers, pre-configured with all the required applications and first line support, reducing internal management costs, removing paper-based data collection and building a platform for further roll out. Our Better ways of working project increased the mobility of employees and improved their work-life balance, reduced the need for paper by a million pages a year and improved productivity and efficiency.