The Great expectations in hard times report brings together perspectives on the frontline of service in the public sector and, most importantly, the opinions of citizens who use it. They share insights into what you need to consider to ensure that your future investments in customer service are targeted, focused and successful.
We’ve highlighted the key findings from our research in an infographic that shows what citizens really value when it comes to customer service. Explore what they want, how they want to connect with you, and the five golden rules of public sector customer service.
Although there’s no magic formula for better service, especially in the public sector, our contributors recommend five broad areas for you to focus on.
Innovating to stay ahead
Delivering superior customer service and support
Offering greater value