Features | 08 Sep 2023

How to ease the squeeze with Vodafone

If you're worried about the cost of living crisis, there are various ways in which Vodafone can help, from bills to discounts.

We know that friends and family play a huge role in difficult times – which is why we’ve introduced a range of plans and tools to help keep you connected to them.

We’re offering ‘social tariffs’, available for anyone claiming certain state benefits, as well as a number of other support schemes. So, you can keep your home online for less with Vodafone Essentials Broadband. Get up and go with unlimited data, calls and texts for just £10 a month with Voxi For Now.

Even if you don’t qualify for either of those plans, you can still save if you’ve got both your mobile and broadband plans with us thanks to Vodafone Together.

Vodafone Essentials Broadband: Everything you need to know

As the cost of living crisis continues, Vodafone is offering a ‘social broadband tariff’ of £20 a month so the financially vulnerable can still get WiFi and internet access at home. Here’s what you need to know.

Money saving tips

No matter what plan you’re on, we’re always here to help manage your bills. Our Spend Manager is an easy way to limit out-of-plan charges. If you’re an NHS employee, you’re eligible for great savings on a range of mobile and tablet plans. Just our way of saying ‘thank you’.

Our loyalty programme, VeryMe Rewards, is your ticket to a whole host of exclusive discounts. Meanwhile, a choice of streaming entertainment options can be added to a number of our Pay Monthly mobile plans.

Support when you need it

Connectivity shouldn’t be a luxury, and it shouldn’t be a source of stress either. We’ve put a specialist team in place to help any of our more financially vulnerable customers. So if you’re struggling to pay your bill, then use our webchat function, drop into store or call 191 from your Vodafone mobile (8am-10pm Monday to Friday, 8am-8pm weekends) and we’ll find a way to support you.

How to contact and complain to Vodafone UK customer care

Some customer issues are easy to sort out for yourself, but if you need get help from Vodafone, here's how.

Mind the gap

The rise of digital technologies has unleashed huge opportunities. But it’s revealed some cracks too, with unequal access to connectivity and digital skills further deepening social divides. We’re on a mission to close the gap with our everyone.connected campaign. It aims to help four million people and businesses cross the digital divide by the end of 2025.

So along with donating connectivity and tech, we’re also getting hands-on by working with partners to upskill businesses and communities across the country.

You can play your part too. When you’re ready to upgrade, donate your unwanted smartphones and tablets to the Great British Tech Appeal and we’ll pass it on to someone else in need. We’ve already collected close to 20,000 devices (and counting), changing 11,600 lives as a result.

Great British Tech Appeal: ‘Loneliness was the worst feeling'

Vodafone UK’s Great British Tech Appeal, run with charity partners Barnardo’s, SafeLives and the British Red Cross, distributes refurbished smartphones and tablets to disadvantaged people who lack connectivity. But what impact does it really have on someone's life?

We also give free connectivity to someone living in digital poverty, for up to a year, every time someone becomes a Vodafone Together household. So when you buy one, you actually give one.

Whether we’re equipping charities with free mobile connectivity, or helping to pioneer medical research through our DreamLab app, we’re committed to keeping the people of the UK connected – to each other and to a brighter future.

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