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Flex your ever-changing workplace needs

Become more efficient with a unified business communications platform for every type of worker, where everyone works as one – from whichever device they choose and however they like to communicate.

Vodafone Business UC with RingCentral

Integrating hundreds of business applications and services, the platform can be used anywhere with internet connection. Enjoy more choice and simplicity than ever before in how you work, serve customers, manage digital transformation and become truly omnichannel.

Our world has been reshaped

63%

of workers prefer flexible or remote ways of working[1]

As flexible working becomes the norm, an effective cloud strategy is crucial.

175

apps are used on average by an employee in a large business[2]

Your communication solutions need to fully integrate to stay useful.

66%

are automating at least one core business process[3]

So communication solutions must allow for new AI pilot schemes.

A service built just for you

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A great experience on
every device

Get an enterprise-grade service with 99.99% uptime[4] and in-built security

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A single platform

Bring all your communications together into one solution and help make things simpler and easier

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Smooth setup

We'll give you access to a Network Readiness Assessment, a dedicated Project Manager and a comprehensive site analysis to make sure your launch goes smoothly

A modern business-class phone system in the cloud – and then some

CALLS

A modern business-class phone system in the cloud – and then some

Key features

  • Business phone numbers that work on any device so you never miss a call
  • Advanced call features such as call recording, overflow call queues and call whispering
  • Reliable and secure audio with a 99.99% service uptime[4] guarantee
  • Inclusive UK mobile and landline minutes
  • Simple to integrate voice services into existing systems
A complete meetings and conferencing solution for one-to-ones and the 
one-to-many

MEETINGS

A complete meetings and conferencing solution for one-to-ones and the one-to-many

Key features

  • Host HD video meetings and audio conferences using any device, anywhere with an internet connection
  • An easy to join experience for everyone – so every meeting can get off to the smoothest start
  • Smart AI features to enhance your meetings – such as background blur and transcription
  • The flexibility to let people join by telephone dial-in
  • Simple desktop and application sharing to maximise meeting productivity
  • Join a meeting from a smart phone or laptop without downloading an app

Case studies

Professional Services

Mid-size business (100-499 users)

Businessman on a video call

Intro

A forward-thinking switch to cloud communications helped a leading professional services business in the UK gain an edge over its competitors.

The challenge

  • Existing telecom infrastructure was unable to keep up with the rate at which they were growing
  • Existing system did not enable them to let their employees work remotely
  • Old system had no auditing feature to track who made what changes to the system, nor did it have any real call-recording capability
  • The phone system offered no mobile capability, requiring all employees to be in the office, using a physical hard-line phone

The solution and benefits

  • By using the video solution, they have noticed a 30% increase in productivity improvements
  • The system consolidated many of the functions they needed into a single solution (mobile apps, analytics, video conferencing, security auditing, and call recording)
  • The system was extremely easy to use and did not require much user-training
  • Use of the video capability to carry out remote consultations and inspections of client facilities

Source

Travel

Mid-size business (100-499 users)

Business woman on phone

Intro

A leading UK hospitality agency used the solution to scale its growing business while continuing to deliver outstanding customer service.

The challenge

  • With its old telephony system, the organisation was finding it difficult to efficiently direct the increasing number of daily phone calls – from prospective holiday makers, current customers, property owners, etc. – to the appropriate teams and locations
  • The old system didn’t allow them to easily balance call traffic according to each team’s capacity
  • There was an inconsistent experience across all locations and offices
  • Another problem was the system’s increasing vulnerability to outages
  • The legacy phone system impeded their ability to provide outstanding customer service due to its limited phone features

The solution and benefits

  • The solution, and its extensive call management capabilities, made it considerably easier to manage call flows and route calls to the right people. The agency can now set up call-queue groups in minutes
  • The company now also has access to real-time data and analytics to monitor agent performance and make informed decisions about call management
  • No longer susceptible to outages
  • Enabled them to provide their staff with the tools required to work remotely – an ambition the agency had in mind even before lockdown

Source

Arts, Non-Profit

Mid-size business (100-499 users)

Receptionist on phone

Intro

A top UK theatre turned to the cloud-based service when its legacy phone system became outdated.

The challenge

  • The legacy phone system lacked the functionality they needed and required too much onsite infrastructure
  • Given how it was not integrated with the other technologies or systems used, this led to a disjointed communication flow that meant that if someone called into one part of the business and needed transferring, the experience would not be ideal
  • Email and telephony were separate. Agents responding to emails had to type them out in their email program which took time and led to an inconsistent voice and even inaccurate answers

The solution and benefits

  • The solution was selected over other vendors due to its ease of use, flexibility, and cost
  • It offered a truly integrated phone system which meant that the whole business could use the same phone system and benefit from the same user experience
  • The system could integrate with all their existing tools such as email, chat, and CRM to provide them with a single unified view of the customer
  • The system let them integrate email into the agents’ workflows and preload answers to common questions
  • Better staff flexibility and mobility

Source

Retail

Enterprise (500+ users)

Supermarket manager using iPad

Intro

The solution is enabling one of the UK’s top supermarket chains to make its customer service even better than it already is.

The challenge

  • Staff had traditionally needed multiple different electronic devices to carry out various tasks on the shop floor – scanning barcodes, taking inventory, etc. However, they consolidated all the services into a single multifunctional handheld device – which was lacking telephony
  • Staff had to carry around a separate phone to make calls. If they did not have a phone, or if they needed to take a call, they had to find the nearest landline phone in the shop
  • Needed to manage out-dated, on-site hardware

The solution and benefits

  • Being cloud based meant that they did not have to own or maintain phone hardware assets anymore
  • Better and more streamlined internal communication with built-in company directory, advanced call forwarding, and other capabilities
  • Better customer service as staff have the tools to address customer questions quicker

Source

High Tech

Enterprise (500+ users)

Connections diagram across Earth

Intro

How the solution helps a global tech company slash its costs, improve customer service, and connect its worldwide staff more seamlessly than ever.

The challenge

  • The existing technology communications stack could not keep up with rapid global expansion. It was ineffective and costly, built on a legacy phone technology with disparate communications tools
  • The existing communications infrastructure was localised, rather than centralised, meaning that they had different communications hardware at each of their locations
  • Lacked integration across various solutions

The solution and benefits

  • The solution was cloud-based and centrally managed
  • Offered one platform for entire communication stack – message, video, and phone
  • Helped them save money by reducing their ISDN lines and PSTN numbers
  • Empowered their staff to communicate and be reachable from anywhere

Source

Public Sector

Enterprise (500+ users)

Business woman on phone

Intro

The solution enables one of England’s largest housing associations to better serve customers during and after lockdown.

The challenge

  • Existing telephony infrastructure consisted of on-premises phone systems, with physical phones on every desk. This was not conducive to the remote working requirements mandated by the UK government during lockdown
  • Existing provider’s mobile option fell short of the organisation’s needs in several ways – from quality and service, to the fact that it didn’t integrate well with other communication solutions

The solution and benefits

  • Quick and seamless deployment and implementation process – from calling the company to company-wide rollout took a couple of days
  • Noticed a downward trend in their telecom capital costs. With the solution, staff are using laptops and mobiles, so there is less hardware to worry about buying and repairing
  • By enhancing their communications stack, this has enabled them to better serve their customers – especially when they needed it most

Source

Professional Services

Professional Services

Mid-size business (100-499 users)

Businessman on a video call

Intro

A forward-thinking switch to cloud communications helped a leading professional services business in the UK gain an edge over its competitors.

The challenge

  • Existing telecom infrastructure was unable to keep up with the rate at which they were growing
  • Existing system did not enable them to let their employees work remotely
  • Old system had no auditing feature to track who made what changes to the system, nor did it have any real call-recording capability
  • The phone system offered no mobile capability, requiring all employees to be in the office, using a physical hard-line phone

The solution and benefits

  • By using the video solution, they have noticed a 30% increase in productivity improvements
  • The system consolidated many of the functions they needed into a single solution (mobile apps, analytics, video conferencing, security auditing, and call recording)
  • The system was extremely easy to use and did not require much user-training
  • Use of the video capability to carry out remote consultations and inspections of client facilities

Source

Travel

Travel

Mid-size business (100-499 users)

Business woman on phone

Intro

A leading UK hospitality agency used the solution to scale its growing business while continuing to deliver outstanding customer service.

The challenge

  • With its old telephony system, the organisation was finding it difficult to efficiently direct the increasing number of daily phone calls – from prospective holiday makers, current customers, property owners, etc. – to the appropriate teams and locations
  • The old system didn’t allow them to easily balance call traffic according to each team’s capacity
  • There was an inconsistent experience across all locations and offices
  • Another problem was the system’s increasing vulnerability to outages
  • The legacy phone system impeded their ability to provide outstanding customer service due to its limited phone features

The solution and benefits

  • The solution, and its extensive call management capabilities, made it considerably easier to manage call flows and route calls to the right people. The agency can now set up call-queue groups in minutes
  • The company now also has access to real-time data and analytics to monitor agent performance and make informed decisions about call management
  • No longer susceptible to outages
  • Enabled them to provide their staff with the tools required to work remotely – an ambition the agency had in mind even before lockdown

Source

Non-Profit

Arts, Non-Profit

Mid-size business (100-499 users)

Receptionist on phone

Intro

A top UK theatre turned to the cloud-based service when its legacy phone system became outdated.

The challenge

  • The legacy phone system lacked the functionality they needed and required too much onsite infrastructure
  • Given how it was not integrated with the other technologies or systems used, this led to a disjointed communication flow that meant that if someone called into one part of the business and needed transferring, the experience would not be ideal
  • Email and telephony were separate. Agents responding to emails had to type them out in their email program which took time and led to an inconsistent voice and even inaccurate answers

The solution and benefits

  • The solution was selected over other vendors due to its ease of use, flexibility, and cost
  • It offered a truly integrated phone system which meant that the whole business could use the same phone system and benefit from the same user experience
  • The system could integrate with all their existing tools such as email, chat, and CRM to provide them with a single unified view of the customer
  • The system let them integrate email into the agents’ workflows and preload answers to common questions
  • Better staff flexibility and mobility

Source

Retail

Retail

Enterprise (500+ users)

Supermarket manager using iPad

Intro

The solution is enabling one of the UK’s top supermarket chains to make its customer service even better than it already is.

The challenge

  • Staff had traditionally needed multiple different electronic devices to carry out various tasks on the shop floor – scanning barcodes, taking inventory, etc. However, they consolidated all the services into a single multifunctional handheld device – which was lacking telephony
  • Staff had to carry around a separate phone to make calls. If they did not have a phone, or if they needed to take a call, they had to find the nearest landline phone in the shop
  • Needed to manage out-dated, on-site hardware

The solution and benefits

  • Being cloud based meant that they did not have to own or maintain phone hardware assets anymore
  • Better and more streamlined internal communication with built-in company directory, advanced call forwarding, and other capabilities
  • Better customer service as staff have the tools to address customer questions quicker

Source

High Tech

High Tech

Enterprise (500+ users)

Connections diagram across Earth

Intro

How the solution helps a global tech company slash its costs, improve customer service, and connect its worldwide staff more seamlessly than ever.

The challenge

  • The existing technology communications stack could not keep up with rapid global expansion. It was ineffective and costly, built on a legacy phone technology with disparate communications tools
  • The existing communications infrastructure was localised, rather than centralised, meaning that they had different communications hardware at each of their locations
  • Lacked integration across various solutions

The solution and benefits

  • The solution was cloud-based and centrally managed
  • Offered one platform for entire communication stack – message, video, and phone
  • Helped them save money by reducing their ISDN lines and PSTN numbers
  • Empowered their staff to communicate and be reachable from anywhere

Source

Public Sector

Public Sector

Enterprise (500+ users)

Business woman on phone

Intro

The solution enables one of England’s largest housing associations to better serve customers during and after lockdown.

The challenge

  • Existing telephony infrastructure consisted of on-premises phone systems, with physical phones on every desk. This was not conducive to the remote working requirements mandated by the UK government during lockdown
  • Existing provider’s mobile option fell short of the organisation’s needs in several ways – from quality and service, to the fact that it didn’t integrate well with other communication solutions

The solution and benefits

  • Quick and seamless deployment and implementation process – from calling the company to company-wide rollout took a couple of days
  • Noticed a downward trend in their telecom capital costs. With the solution, staff are using laptops and mobiles, so there is less hardware to worry about buying and repairing
  • By enhancing their communications stack, this has enabled them to better serve their customers – especially when they needed it most

Source

All the best features in one solution

Every way you need to communicate

  • All the services you need – voice, video, messaging, email, chat and file sharing – in a single, optimised experience
  • Give your people more choice in how and where they work while supercharging productivity

Everything in sync

  • Easy integration with hundreds of apps and services, including Microsoft 365 and Google Workspace
  • Readily integrate calling capability into existing collaboration, CRM, ERP and help desk systems

An experience that steps things up a gear

  • Select from a wide range of rich features to enhance the communications experience and boost productivity
  • Use a single sign-on to make life easier and more secure for your users

Complete peace of mind

  • High reliability as standard – with 99.99% service uptime
  • Take advantage of a platform that’s encrypted to safeguard your communications
  • Predictable per seat pricing with inclusive bundle of geographic and mobile calls from your office phone

FAQs

What is Vodafone Business Unified Communications?

What does Unified Communications include?

What are the benefits of Unified Communications?

Who is Unified Communications for?

What technology does my company need to use Unified Communications?

How secure is Unified Communications?

What voice and video quality can I expect?

Can Unified Communications be integrated with Microsoft Teams?

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Next steps

For companies with 100+ employees, we can audit your existing environment, understand what licences you have in place already and advise how best to optimise your approach moving forward. To do this, we can book in a follow-up meeting with our experts .

  1. [1] https://www.mckinsey.com/featured-insights/future-of-work

  2. [2] https://www.okta.com/uk/businesses-at-work/2021

  3. [3] https://www.mckinsey.com/business-functions/operations/our-insights/the-imperatives-for-automation-success

  4. [4] Stay connected with 99.99% uptime - RingCentral Global UCaaS Core Platform Availability across RingCentral’s entire global customer base 99.99% in a Monthly Measurement Period.

    Percentage Calculation = [1 – (x * y) / (z *(a-b)) * 100]

    KEY:

    • x = number of Accounts impacted
    • Y = number of minutes impacted
    • z = total number of Accounts provisioned
    • a = number of minutes in a month
    • b= number of minutes schedule downtime

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