5 minute read

06/12/2018

Tech explained: Unified Communications

Discover what Unified Communications (UC) can do for you. Find out what it is, why it’s essential to your digital transformation strategy and how it could open up new and exciting opportunities for your business.

Unified Communications with Vodafone

Unified Communications joins up your landlines, mobiles, desktops, laptops and tablets to improve productivity and customer service.

Many businesses today are going through some form of digital transformation. Their approaches may differ, but they mostly share the same end goal: to harness the power of digital solutions to improve efficiency and deliver a better customer experience.

UC could provide several benefits for your business. It’ll help you reach your digital goals by keeping you connected to everything essential in your business world, like your employees, customers and network.

What is Unified Communications?

Think of your mobile and desk phones, email, instant messaging and video conferencing. With UC, these no longer act as separate points of contact; they act as one. UC integrates all your business communications and has the power to change how you share information across your business.

In fact, we offer a range of Unified Communications solutions to suit different business models and sizes – from a simple virtual landline you can answer from your mobile, to a suite of communication and collaboration tools brought together with a cloud-based or managed system.

Who is using Unified Communications?

As you’d expect, UC is widely adopted within the telecommunications industry. However, many other businesses still don’t fully understand UC or aren’t sure if it’s right for them. If this includes you, then you could be missing out on technology that could make your business a cut above the rest.

A flexible solution for a flexible workforce

In recent years, there’s been a huge change in the way people choose to work. Gone are the days of office cubicles and rows upon rows of desks. Instead, open-plan offices, hot-desking and collaborative spaces have taken over – all with the aim of encouraging productivity and creativity. And when employees aren’t using this modern workplace, they’re probably either working from home, on their commute or at one of the many coffee shops that now cater to the remote worker.

UC delivers the tools to keep your employees in touch with your office wherever they are. So, if they’re stuck on a train during their morning commute, they can still connect with the office and keep working: a win-win for them and for your entire business.

Better customer experience

UC can deliver a better experience for your customers too. As they become more digitally aware, they’ll expect you to at least match their technology and knowledge or, better yet, be one step ahead.

If they contact you through instant messaging, but you feel their issue would be resolved better with a phone call or email, you need to be able to respond intuitively and instantly. This seamless engagement will help to improve the overall experience and satisfaction of your customers.

Luckily, UC joins up your digital communications so you can connect to your customers in multiple ways and engage with them more efficiently and effectively. This is critical, as today’s consumer is used to dealing with information every second of the day. UC gives them a customer experience they’ll remember – where their patience isn’t tested and satisfaction is at an all-time high.

Thanks to UC, businesses like yours are discovering capabilities they thought were unachievable… until now. They’re coming to see that a joined-up approach to technology is the secret to success, and it’s time you did too.

At Vodafone, we’re dedicated to solving your problems with our Business solutions, including UC. Learn more about this technology and how we can support you today.