Vodafone launches UK's only Lifetime Service Promise

The ultimate flexibility. Search 'Vodafone EVO'

Every phone comes with Battery Refresh and Lifetime Warranty at no extra cost, so phones last longer with Vodafone EVO.

Lifetime Warranty covers device repairs against manufacturer faults for as long as customers have a Pay Monthly Airtime Plan with Vodafone.
Get battery health checks and replacements for up to three years with Battery Refresh – helping to keep phones running at their best for longer.
Customers who want to take advantage of Lifetime Service Promise on the latest Samsung Galaxy smartphones can purchase the Samsung Galaxy Z Flip5 from £17 a month** (£49 upfront cost) with 8GB and the Samsung Galaxy Z Fold5 from £36 a month** (£59 upfront cost) with 8GB.
On Vodafone EVO, not only new but also refurbished phones include Lifetime Service Promise.
Vodafone EVO is the smart choice for smartphones, as customers can choose the device they want on a monthly price plan that suits them, with flexible, interest-free phone contract lengths spread across 3-36 months, flexible upfront costs and the option to upgrade from three months in.

Vodafone has launched the UK’s only Lifetime Service Promise on Vodafone EVO. This new market-leading offering means every new and refurbished phone comes with Battery Refresh and Lifetime Warranty, so phones last longer with Vodafone, at no extra cost.

Lifetime Warranty is Vodafone’s best-ever care for devices and the only one of its kind on the market. It covers device repairs against manufacturer faults for as long as customers have a Pay Monthly Airtime Plan, giving customers great peace of mind, at no extra cost. What’s more, all phones purchased with Lifetime Warranty will be covered for warranty repairs for as long as customers have at least one Vodafone Pay Monthly Airtime Plan on their account. So, if customers upgrade to a new device and keep their old one as a back-up, they’ll both be covered.

With Battery Refresh, customers don’t have to worry about their battery letting them down. Vodafone will replace a drained battery if needed. If customers are having issues with their battery performance, they simply use the Battery Refresh Tool in the My Vodafone app to check its status and visit a Vodafone store to have it sent off to be replaced – free of charge. Battery Refresh covers battery health checks and replacements for up to three years.

Lifetime Service Promise is the latest addition to Vodafone EVO, the flexible mobile offering that lets customers get the latest device at a monthly price that suits them. Customers can decide how much they want to pay upfront for their new device, as well as choose the length of their smartphone contract – anything from 3-to-36 months, interest-free.

Vodafone EVO is the smart way to buy a smartphone. Customers can also take advantage of flexible upgrades, allowing them to get a new phone from three months into their plan, as well as choosing to trade-in their old smartphone to make their next handset more affordable.

Customers who want to take advantage of Lifetime Service Promise on the summer 2023 Samsung Galaxy launch can purchase the Samsung Galaxy Z Flip5 from £17 a month** (£49 upfront cost) with 8GB of mobile data. They can also purchase the Samsung Galaxy Z Fold5 from £36 a month** (£59 upfront cost) with 8GB of mobile data on Vodafone EVO.

Customers can save up to £744, guaranteed, when they trade in an eligible device and purchase the latest Samsung Flip or Fold device before 31 August 2023. Vodafone’s Trade-in Tool offers customers an instant, guaranteed quote before the phone has left their hands, providing reassurance that the price quoted is the price Vodafone will pay.

Max Taylor, Vodafone’s UK Chief Commercial Officer, said: “We know that customers are now keeping phones for up to four years***, so we are thrilled to be adding our new market-leading Lifetime Service Promise to Vodafone EVO. It gives our customers that extra peace of mind, knowing their phone is covered for as long as they choose to keep the device.”

What’s more, Vodafone EVO combined with Home Broadband offers a whole-family broadband and mobile deal solution – Vodafone Together. It gives families the best of both worlds, saving them up to £380 a year and up to 30% on their data plan for every SIM they add.

5 great reasons to get the latest smartphone with Vodafone EVO:

UK’s only Lifetime Service Promise – every phone comes with Battery Refresh and Lifetime Warranty. Vodafone’s Lifetime Warranty means customer’s devices are covered for repairs against manufacturer faults for as long as they have a Pay Monthly Airtime Plan with us. Plus, get battery health checks and replacements for up to three years with Battery Refresh. Lifetime Service Promise means phones last longer with Vodafone, at no extra cost.
Save with our Trade-in Guarantee – customers get an instant, guaranteed saving when they trade-in using Vodafone’s Trade-in Tool.
Ultimate flexibility – customers get flexible phone contract lengths (between 3 and 36 months), flexible upfront costs, and option to upgrade as early as 3 months into their plan.
Vodafone’s reliable, award-winning network – customers can rely on Vodafone’s award-winning network to keep them connected to the things and people that matter to them.
Award-winning loyalty and perks – weekly discounts and giveaways with VeryMe Rewards – customers can even gift selected rewards to a friend.

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Notes to editors

UK’s only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty which covers your phone for manufacturer defects provided you have an active pay monthly Airtime plan, and ii) Battery Refresh which offers phone battery health checks & required replacements for up to 3 years. Terms & conditions apply.

Vodafone EVO: lets you select a Monthly Device Plan Credit Agreement (3-36 months) with a monthly Airtime Plan. The device price will be the same whatever you choose. Device Plans over 12 months require a 24-month Monthly Airtime Plan. You can pay off your Device Plan early. If you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly). Terms.

Lifetime Warranty: is an extended warranty covering manufacturer’s defects (on phones purchased via Vodafone directly), provided you have an active pay monthly airtime. Excludes damaged and tampered phones. Terms and conditions apply.

Battery Refresh: replaces your phone’s battery if it fails one of the Battery Refresh Tool tests. Available for up to three years depending on your plan. On phones purchased via Vodafone directly. Excludes damaged and tampered phones. Terms and conditions apply.

Lifetime Service Promise: means a) Lifetime warranty covering manufacturer’s defects, provided you have an active pay monthly airtime + b) Battery refresh replacing your phone’s battery (for 2 – 3 years), if it fails one of the Battery Refresh Tool tests. On phones purchased directly from Vodafone. Terms and exclusions apply.

Upgrade from month three: means a) buying a new Device Plan (which is a credit agreement) and Xtra Plan (which is an Airtime Plan) and b) either (i) paying off the remaining amount on your current Device Plan prior to upgrading, or (ii) paying for your current Device Plan along with your new Device Plan. Subject to credit check, eligibility & terms.

*Reliable, award-winning network: The UK relies on Vodafone as a network provider as it: i) powers critical national infrastructure and 77% of emergency services, ii) has coverage in 99% of UK homes, iii) covers 96% of the UK and iv) has won numerous awards. See full details and awards on our Network page.

**Monthly price shown, plus any out of bundle costs, will increase each April by the CPI rate published in Jan of that year + 3.9%. This will not affect Device Plan payments: vodafone.co.uk/pricechanges. Subject to credit check and terms. 18+. Direct debit required. Full terms and conditions and Charges Guide.

***Source: CCS Insights, Connected Consumer Radar UK

UK’s only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty which covers your phone for manufacturer defects provided you have an active pay monthly airtime, and ii) Battery Refresh which offers phone battery health checks & required replacements for up to 3 years. Terms & conditions apply.

Save up to £744: up to £456 (£19 a month) when you trade-in an eligible device & £288 (£12 a month) on 24-month 8GB Airtime plan and purchase either the Samsung Galaxy Z Flip 5 or Fold 5. Returned device must be in good working condition. Terms, eligibility & list of eligible devices.

Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance distribution activity (Financial Services Register No. 712210). Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.