New call charges on Vodafone Broadband and Home Phone from 1 July 2016
New call charges on Vodafone Broadband and Home Phone from 1 July 2016
We’ve reviewed our Vodafone Broadband and Home Phone service and will be making some changes to our pricing. Don’t worry – your bundle is staying the same, and any inclusive benefits you have such as free evening and weekend calls will also be unaffected.
Here’s a quick reminder of how you can make the most of your Broadband and Home Phone service.
- Inclusive evening and weekend calls to any UK landline
- Unlimited calls to UK landlines and 300 minutes to mobiles for all Red and Red+ customers
- Unlike Sky and BT, our broadband is unlimited. With no usage caps on our standard or fibre bundles, you can search, stream and share round the clock
- Flexible management with Family Time and Boost to make sure you’ve got final say over who uses what, when and where
We’re proud of the service we provide our broadband and home phone customers – but don’t just take our word for it. Our customers have put us ahead of BT, Sky, Virgin Media and TalkTalk in the Which?® Broadband Satisfaction Study, March 2016.
What’s changing?
As of 1 July we are increasing the price of calls not included in your bundle. You’ll find a full list of the new charges at vodafone.co.uk/callchargeguide. For a detailed overview, please see the table below.
As we’re making changes, you have the option to end your agreement. We hope you choose to remain with Vodafone. However, if this is not the case please write to us before 30 June at Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN.
Call charges will change as per the table below. This won’t affect inclusive calls of up to an hour on your calling plan.
| Standard calling charges (price per minute) | |||||
|---|---|---|---|---|---|
| Call connection charge |
Daytime | Evening | Weekend | ||
UK landlines(numbers beginning with 01, 02 and 03) |
Charges up to 30 June 2016 |
15p |
9.5p
|
Inclusive*
|
Inclusive*
|
| Charges from 1 July 2016 |
19p
|
11.5p
|
Inclusive*
|
Inclusive*
|
|
UK mobiles |
Charges up to 30 June 2016 |
15p
|
11.5p
|
11.5p
|
11.5p
|
| Charges from 1 July 2016 |
19p
|
13p
|
13p
|
13p
|
|
0800 and 0808(Freephone numbers) |
Free
|
Free
|
Free
|
Free
|
|
International calls |
Charges up to 30 June 2016 |
15p
|
Search for ‘international calls’ in our Price Plan for charges | ||
| Charges from 1 July 2016 |
19p
|
Search for ‘international calls’ in our Price Plan for charges | |||
*Inclusive calls are subject to a 60-minute maximum duration per call. Standard call charges apply if you exceed the 60-minute maximum duration. To continue making inclusive calls simply hang up and redial before the 60 minutes. Call connection fees do not apply. Full details of call charges are detailed at vodafone.co.uk/priceguide
