Apple iPhone Trade-In offer (October 2020)

We’ve paid the postage so there's no charge – however we recommend requesting proof of postage for your records. We also recommend you use a different device to take a picture of the Trade-In Device you are returning (being sure to capture the IMEI number) to verify its condition at the point of sending to us.

You have 14 days, from the date of purchase, to change your mind and return your new device. The return will be processed in accordance with our returns policy. However, once we accept the Trade-In Device you have sent to us, we won’t be able to return it to you.

Once we receive your Trade-In Device, save where your Trade-In Device is rejected (see the paragraph below, “Trade-In Device rejected”) Ingram Micro Inc will be in touch with you to confirm that they have accepted your Trade-In Device and your monthly saving shall continue to be applied.

Trade-In Device rejected

There are certain circumstances where your Trade-In Device may be rejected. If one of the following circumstances arises, your Trade-In Device will be sent back to you and your monthly saving will be removed:

1)          There are security settings (such as Find My iPhone) remaining on your Trade-In Device which prevent security access to the phone for testing purposes and you do not respond to Vodafone’s attempts to contact you to fix the problem;

2)          Your Trade-In Device has been damaged intentionally or maliciously; or

3)          You send in something other than the Trade-In Device, or a different model than that which was submitted for assessment in the Trade-In Tool quoted on your order.

Looking after SIM cards and data stored on the Trade-In Device

It's your responsibility to remove the SIM card from the Trade-In Device, back up and remove any content or data from the Trade-In Device before sending it to us. SIM cards and your Trade-In Device can contain private information, and may enable unauthorised use of mobile network services.

If you fail to remove your SIM card or remove any data or content from your Trade-In Device, you agree we're not responsible for any claims, losses or damages relating to the use of the SIM card or any data or content arising before, or after we receive the Trade-In Device(s) you've sent us.

Please don't forget, we don't return any SIM cards we receive.

We're not responsible for protecting any information on the Trade-In Device and it's not possible for you to obtain any content from the Trade-In Device, whether stored on the device or memory card, once it has been sent to us. We strongly recommend you back up such contents before sending any Trade-In Device(s) to us.

"Lost, Blocked or Stolen devices" and "Fake Devices"

"Lost, Blocked or Stolen Devices" are devices that have been reported as either lost, blocked or stolen in any of the stolen asset registers maintained by CheckMEND which is operated by Recipero Limited at www.checkmend.com/uk.

Any Trade-In Devices received which are "Lost, Blocked or Stolen Devices" will: (i) be dealt with in accordance with Home Office guidelines; (ii) held pending a claim from the Police, an insurance company or the registered owner; and (iii) have any associated monthly saving removed from the account of the sending customer.

"Fake Devices" are counterfeit devices which are manufactured to resemble products made by another company in breach of copyright and intellectual property rights. We will remove monthly savings for customers who send Trade-In Devices that are Fake Devices.

We will inform the relevant authorities if there is any suspicion that there is a deliberate attempt to commit fraud. We may reclaim any money paid to you if it is discovered within three (3) months of the return of a Trade-In Device that the Trade-In Device has either been reported "lost, blocked or stolen" by the (seller of the device), or the Trade-In Device is discovered to be a Fake Device.

Postal Damage and Loss

We are not responsible for any loss or damage incurred to your Trade-In Device(s) from the time it leaves you until it is received at the warehouse.

For each package you send us it is your responsibility to ensure that it is:

1)          adequately insured for loss or damage during delivery; and

2)          adequately physically protected.

You may want to look at our posting tips for recommendations on returning your Trade-In Device.

Events outside of our control

Unfortunately, sometimes things happen which we can't control. We will not be liable or responsible to you for any failure or delay in providing the services or meeting any of our obligations under these terms caused by events outside of our reasonable control or due to our compliance with any applicable laws or regulations.

When does the contract start?

Nothing on this site constitutes an offer by us to sell or purchase any goods or services from you. Where you send us your Trade-In Device(s), this shall constitute an offer by you to sell the device(s) to us. No contract will be formed until we accept your Trade-In Device providing it meets the terms set out herein.

Information on this site and other general matters

The site and in particular, prices may be  updated from time to time. You should check the site and read these terms to ensure you have the latest information.

This site and services are supplied to you on an "as is" basis and we make no warranties, express or implied, regarding their satisfactory quality, fitness for a particular purpose, suitability, reliability, timeliness, accuracy, completeness, security or that they are free from error. We try to ensure that the information within the site is accurate, but your access to the site and services and any action you carry out on the basis of information you obtain from the site is carried out entirely at your own risk and we accept no liability for any losses that you may suffer as a result.

The inclusion of links on this site to third party sites not controlled by us does not imply any endorsement by us of such sites. We accept no responsibility for such third party content, services and sites.

We will not be liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, or otherwise in relation to:

1)          Your use of, reliance upon or inability to use the site or content;

2)          Any circumstance that is outside of our reasonable control; and

3)          Any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into our agreement with you.

Nothing in these terms is intended to exclude or limit our liability for death or personal injury, fraud or any other liability which we may not by law exclude or limit.

These terms will be governed by and interpreted in accordance with English law and you and we both consent to the non–exclusive jurisdiction of the English courts.

Site disclaimer

While we endeavour to ensure that the information on this site is correct, we do not warrant the accuracy and completeness of the material on this site. We may make changes to the material on this site, or to the products and prices described in it, at any time without notice. The material on this site may be out of date, and we make no commitment to update such material. The material on this site is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the site on the basis that we exclude all representations, warranties, conditions, and other terms, which, but for these terms might have effect in relation to the site.

We, any other party (whether or not involved in creating, producing, maintaining or delivering this site), and any group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this site in any way or in connection with the use, inability to use or the results of use of this site, any sites linked to this site or the material on such sites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this site or your downloading of any material from this site or any sites linked to this site, which exceeds the devices' valuation as provided by or agreed by us.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. If your use of material on this site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

Contact us

If you have any questions concerning this site or the services, we provide please contact us.

Vodafone Limited, registered in England number 1471587 at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.