How would you like to top up?

Ways to top up online

Before you top up, you'll need to have your mobile number and debit or credit card number or voucher code ready.

Choose the device you want to top up

Important information for Pay as you go customers

We've become aware of an issue affecting a very small number of Pay as you go customers since December 2013.

If a Pay as you go phone isn't used for 270 consecutive days, it is disconnected. Top ups to a small number of phones that were awaiting disconnection failed. This meant that if you hadn't used your phone for 270 consecutive days and tried to top up through an ATM, by swipe card or Direct Debit, your attempt to top up would have been unsuccessful.

If you believe you've been affected, please contact us through our eForum or call us on 03333 040 591 (standard call charges apply). We're sorry for any inconvenience.