Fraud report form for a Vodafone UK number

Do you need to report a fraud relating to a Vodafone UK number or loan agreement?

You can alert us to an instance of fraud by filling in the form below with all the relevant details - then clicking "Submit". Alternatively, click here for the Fraud team's contact number.

Rest assured - this is a secure page where your personal details are safe. For steps on how to check this, please look at our protecting you against phishing information page.

Once you've completed and submitted this form:

You'll receive a confirmation email from us
We'll investigate new cases immediately – seven days a week
You'll hear back from us within the next seven days, and much earlier if the issue is affecting your Vodafone service

* Mandatory fields

Your details

Title

First name *

Surname *

Telephone number *

Email address *

Confirm email address *

Date of birth (DD/MM/YYYY) *

Current full address *

If less than 3 years please provide previous address

Account information

Vodafone account number (if known) You can find this at the top of the bill or welcome letter. This should be the account you wish to report to us.

Vodafone mobile number (if known)

Loan agreement ID

What's happened? *

1.0) Any documents lost or stolen? *

Yes No

1.1) What were they? *

1.2) Have you reported this to police or Action Fraud? *

Yes No

1.2.1) What's your reference number? *

2.0) Have you signed a Vodafone contract or loan agreement on behalf of anyone else? *

Yes No

2.1) Who? *

3.0) Have you received a direct debit mandate from Vodafone? *

Yes No

3.1) Are the bank details on the direct debit mandate yours? *

Yes No

4.0) Are you aware of your identity being used fraudulently elsewhere? *

Yes No

4.1) Who with (e.g. a bank, another telecom operator, etc.)? *

5.0) Have you received any unexpected devices from Vodafone that you did not order, such as a phone or tablet? *

Yes No

5.1) Do you still have the devices? *

Yes No

5.1.1) How was the collection of the unexpected devices arranged? *

Review your submission

Is the information complete? *

Yes No

Your personal data will be processed in accordance with Vodafone Limited's privacy policy.
By clicking "Submit" you confirm that you have read and understood the privacy policy.

Fraud report form

Do you need to report a fraud relating to a Vodafone UK number or loan agreement?

Your details

Account information

Review your submission

Phones

Mobile + Broadband

SIM only

Mobile broadband

More

Deals

Broadband + Mobile

Support

Billing & payments

My products

Settings

Vodafone apps

Costs and charges

Support

Network

More