Contact us about your credit file

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Credit file support

Use this form to get in touch with our credit file support team. You can also raise a dispute through your online credit report.

Before you contact us:

Make sure you’ve paid any overdue bills – we can’t amend your credit file if your account is overdue. Pay your bill now or if you’re struggling to pay your bills.

After you’ve contacted us:

We’ll aim to respond to you within seven working days. If we find we've made a mistake on your credit file, we'll update it. It can take up to 30 working days for the update to show on your online credit report

Issue details

What do you want to tell us about?

I don’t recognise the Vodafone account that’s on my credit file

There’s an incorrect late payment mark on my credit file

I paid my Vodafone debt, but a default is still showing on my file

A closed Vodafone account is showing on my credit file

A credit search on my file

Something else

How can we help?

Your details

First name

Last name

Current phone number

Date of birth

Email address

Confirm email address

Account information

If you know them, please give details about the account that relates to your credit file issue.

Vodafone phone number

Vodafone account number

Address details

Do you know the address that relates to your credit file issue?

You can find this on your online credit report. If you can’t find it, we’ll need your addresses from the last six years.

Yes

Postcode

Enter manually

Please add the addresses you’ve lived at in the last six years.

Previous Address No.[[index]]

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Postcode

Enter manually

Declaration

I understand that my personal data will be used in line with Vodafone's privacy policy

Your details

Account information

Address details

Previous Address No.[[index]]

Declaration

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Your details

Account information

Address details

Previous Address No.[[index]]

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