Request proof of purchase

Use this form if you need:

  • Proof of purchase
  • Proof of usage
  • Proof you’ve reported your device as lost or stolen

What you’ll need

When completing this form, make sure the details you give match your Vodafone account. If they don’t, we might not be able to process your request. Check your details in My Vodafone here and update them if needed.

What you need to know

We aim to get your proof to you within three working days.

We can only provide proof of purchase for a phone bought directly from us. But if you bought yours from someone else – like Carphone Warehouse – we can still provide proof of usage or that it has been reported as lost or stolen.

If your phone’s been lost or stolen, head to our Lost & Stolen hub once you’ve submitted this form to find out what to do next.

I need proof of purchase…