Welcome to Vodafone

Get started with Vodafone Home Broadband

Hi! It’s great to have you as a broadband customer. Make sure you get the most out of everything we offer and register today for your free online account.

To access and troubleshoot your account easily, download our broadband app

If you’re also with us for your mobile service, you can use the My Vodafone app to get our VeryMe Rewards – benefits and discounts as unique as you are.

If you’re having a new phone line installed:

We’re looking forward to getting you connected with the world.

Your engineer will come and set everything up, in the timeslot arranged, on the date you selected. 

Timeslots are 8am – 1pm, or 1pm – 6pm. You’ll find a confirmation of this date in your service confirmation letter and email. 

Someone over the age of 18 will need to be in to let the engineer in – they’ll be happy to prove their identity by showing you official ID

If you have any doubts, you can talk to us – and we’ll verify your engineer’s location.

I’ve already got a working phone line: 

If you have an existing broadband connection, it’ll stop working on your activation date

On this date, you’ll need to plug in your Vodafone Broadband router. Follow the instructions in the Quick Start Guide

Your service will be live before midnight on your activation day.

My phone line isn’t currently active

If your phone line isn’t currently active, you’ll need to plug in your Vodafone Broadband router before 8am on your activation day. Follow the instructions in our Quick Start Guide

We’ll reconnect it, and your broadband service will be live before midnight on your activation day.

Unless we need to activate your phone line, your service will be live before midnight on your activation date.

Once we connect you, we then optimise your connection to make sure you get the best possible download speed.

Occasionally, this can cause drops in service, or slow speeds – for around 10 days.

It’s very important you don’t turn off or reset your router during this time. 

If you’re experiencing slow speeds, and it’s been more than 10 days, then talk to us. We’ll see how we can help.

Sorry to hear you’re experiencing problems. You can try our broadband support tool, or talk to us for more help.

Need more help?

Get personal with VeryMe Rewards

The My Vodafone app is available for iOS and Android – and is the place to access VeryMe Rewards that are as unique as you are.


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