Let us know about a bereavement

We're sorry for your loss - we'll make this as easy as we can.

Let us know about a bereavement and we can close their account, transfer it to someone else, or move it to Pay as you go or another network.

Or, if you prefer you can talk to our bereavement team instead.

We'll email you within 30 days to confirm we've made the change(s).

Deceased account owner's details


Their address

Enter manually

Death certificate details

It should be in the top-right corner of the death certificate.
If you can't find it, give us a call on 0333 304 8050

What do you want to do with the mobile account?

What do you want to do with the broadband account?

Your details

We'll use this temporary PIN to verify who you are later and protect your information.
Your PIN cannot have four of the same number or four sequential numbers, like 1111 or 2345.
We may need to get in touch to verify some information.

Credit check

To transfer the account(s) to you, we need to run a credit check. Too many credit checks over a short time can negatively affect your credit score, so please transfer the account to someone else if you're concerned.

Your address history

Please tell us every address you've lived at for the last three years to verify your identity.
Enter manually
 

New account owner's details

To transfer the account(s) to someone else, we'll need to contact them for confirmation.
We'll use this PIN to verify their identity and protect their information.
The PIN cannot have four of the same number or four sequential numbers, like 1111 or 2345.
Please share the PIN with the new owner after you send us this form.
We may need to get in touch to verify some information.