Let us know about a bereavement
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We're sorry for your loss - we'll make this as easy as we can.

Let us know about a bereavement – our form will help you:
  • Close the account
  • Transfer the account to someone else
  • Move the account to Pay as you go
  • Move the account to another network
We'll email you within five working days to confirm we've made the changes.

You can also choose to talk to our bereavement team

Deceased account holder's details

Add another mobile number (up to four)
Where can I find the account number?

Their address

Enter manually

Death certificate details

It should be in the top-right corner of the death certificate.
If you can't find it, give us a call on 0333 304 8050
Please upload an image of the death certificate.
Add a file
The file should be a .png, .jpg or .pdf and a maximum size of 10MB.

What would you like to do with their mobile account?

 
Your new network will ask for a PAC code - we'll email you one when you submit this form.

What do you want to do with their broadband account?

Your details

We’ll use this temporary PIN to verify who you are and protect your information.
The PIN cannot have four of the same number or four sequential numbers, like 1111 or 2345.
We may need to get in touch to verify some information.

Credit check

To transfer the account to you, we need to run a credit check
Too many credit checks over a short time can negatively affect your credit score – if you have any concerns, give us a call on 0333 304 8050.

Your address history

Please tell us every address you've lived at for the last three years to verify your identity.
Enter manually
 

New account owner's details

To transfer the account(s) to someone else, we'll need to contact them for confirmation. We'll also need to run a credit check on their file.
We may need to get in touch to verify some information.

Declarations