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We're sorry for your loss.
We understand that this is a difficult time and we want to help you through your next steps with as much ease as possible.
That's why we have two ways that you can let us know about a death. Use the form, or if you'd prefer to talk, you can dial 03333 048050 (standard call charges apply).
If you decide to use the form, we need you to help us out by answering a few simple questions.
If you've been issued with an interim death certificate – for example if the coroner has decided the death needs to be investigated further – then you can't fill in the form online. We can still help you with the account, but we need you to dial 03333 048050 (standard call charges apply) and talk to us.
Next, we'll need a few details from the certificate. This removes our need to see the certificate itself.
We need you to fill in all the details in the form.
Please note: fields marked with an asterisk * - required are required.
We will need either a phone number or an account number to help us identify the account. * - required
You can find the registration number in the top right corner of the certificate.
Please create a 4-digit PIN – we will use this as a security question if you ever need to talk to us. Your PIN can't contain consecutive numbers, or four of the same number.
Please choose a method of contact you would prefer if we need to speak to you about any of the details you have provided above.
If you are the Executor and are transferring this account to yourself, please tick the box below.
How should we contact the new account holder if we need to get in touch?
I confirm that the information I've provided is true and accurate, and that I'm authorised to provide this information and request these updates to the account.
Your personal data will be processed in accordance with Vodafone Limited's privacy policy. By clicking submit you confirm that you have read and understood this policy.