Accessibility – access for all

Our products and services are for everyone

We’re here to help you get the most out of your devices if you have restricted vision, difficulty hearing or speaking, or have limited dexterity or mobility.

Putting you first

If you depend on your home phone or mobile for medical reasons, and you experience any problems with our service, call us on 0333 304 3222 (standard call charges apply) and we’ll do all we can to get you back up and running as soon as possible.

Information the way you want it

If you’d like your bills, contracts, or any other service, in a format such as Braille, large print or audio, call us on 0333 304 3222 (standard call charges apply).

Chat to us

Get in touch with us at a time that suits you. Just start chatting to our advisers online – 24 hours a day, 7 days a week.


Our customer service team can also help you find products and services that meet your individual needs – just call the same number to speak with them.

You may also find the following links useful:

Difficulty hearing or speaking?

Difficulty hearing or speaking?

Discover how our services, including SignVideo interpreting and text-to-voice /voice-to-text can benefit you — and find a device that’s right for you.

Restricted vision?

Restricted vision?

Our devices have a range of features designed to make them easier to use. We also offer services such as Braille bills and Vodafone Directory Assistance.

Limited dexterity?

Limited dexterity?

Make your phone do the work, with useful apps designed specifically if you have limited mobility or dexterity, and lots of features that let you use your device without holding it.

Padlock with 2 people

Worried about managing your account?

With our Protected Service scheme you can choose a trusted friend or family member to manage your account on your behalf.

Most popular questions about our services