Accessibility – access for all

Our products and services are for everyone

We’re here to make life simpler if you have a disability.

For customers with restricted vision, difficulty hearing or speaking, or limited dexterity or mobility, we offer a range of services and advice to help you get the most out of your phone and other devices.

Choose the option that best reflects your needs from the menus on this page to learn more.

Putting your needs first

If you depend on your home phone or mobile for medical reasons, we’ll do all we can to ensure any issues you have are resolved promptly.

Our customer service team will give you support if a fault puts your home phone line or mobile out of action, or makes it difficult to make or receive calls.

Just call us on 0333 304 3222 to get back on track (standard call charges apply).

Information tailored to you

If you’d like your bills and contracts in a different format such as Braille, large print or audio, call us on 0333 304 3222 (standard call charges apply).

Our customer service team can also help you find products and services that meet your individual needs – just call the same number to speak with them.

You may also find the following links useful:

Difficulty hearing or speaking?

Difficulty hearing or speaking?

Discover how our services, including SignVideo interpreting and text-to-voice /voice-to-text can benefit you — and find a device that’s right for you.

Restricted vision?

Restricted vision?

Our devices have a range of features designed to make them easier to use. We also offer services such as Braille bills and Vodafone Directory Assistance.

Limited dexterity?

Limited dexterity?

Make your phone do the work, with useful apps designed specifically if you have limited mobility or dexterity, and lots of features that let you use your device without holding it.

Padlock with 2 people

Worried about managing your account?

With our Protected Service scheme you can choose a trusted friend or family member to manage your account on your behalf.

Most popular questions about our services