If you have limited dexterity or mobility

Helpful services and features

From specialist phone services to apps and built-in device features, there’s a wide range of tools to help make life a bit easier if you have limited dexterity or mobility.

Free directory enquiries assistance – call 195

If you find it difficult to hold a phone book or look up numbers due to limited dexterity or mobility, you may be eligible to use the free directory enquiries service.

Please note you’ll need to register for this service.

How does it work?

  • First, register for this service – call 0800 587 0195 free to get set up
  • You'll be given a PIN, which you’ll need whenever you call directory enquiries. Remember to make a note of this
  • Each time you want to find a number, simply call 195 and an operator will look it up for you, free of charge
  • You can be put straight through to wherever you’re calling – but please note you’ll be charged for this at operator-connected rates.

Vodafone Directory Assistance

Vodafone Directory Assistance can quickly locate the phone number you need and connect you. Just call 118 881 and you’ll be put straight through.

Calls cost 80p a minute plus an access charge of 45p.

Phones and devices

We offer a number of specialist phones for people with restricted hearing, vision or dexterity.

The Doro Liberto 820 Mini combines physical buttons with large, clear on-screen icons and tutorials, making it easy to use. You can even choose someone you trust to remotely manage your phone, and it also includes an assistance button.

The Doro PhoneEasy 632 and Doro PhoneEasy 508 both feature large, high-contrast keys and accessible extras like cradles for easy charging and assistance buttons in case you need to make an urgent call.

The Alcatel 10.52 is designed to be easy to use, with oversized keypads and extended battery life so you don’t have to worry about charging every day.

Accessibility features

Most devices, including Apple iPhone, Android phones and tablets, have various built-in features and settings which can help people with limited dexterity or mobility, including:

  • Voice-activated dialling, which lets you call someone in your phonebook by speaking their name aloud
  • Voice assistants (such as Siri or Cortana) or voice control features, which use your voice to carry out tasks such as searching the internet
  • Giving your contacts different ringtones so you’ll know who’s calling
  • Hands-free mode or a hands-free kit or so you don’t need to hold your phone while on a call
  • Loudspeaker, so you can keep your device on your lap or a table while you chat
  • Any key answering, which lets you answers calls by pressing any key
  • Predictive text input to predict the words you’re typing and minimise the number of key presses
  • An SOS button in case you need to call for help

Accessories that might also be useful include:

  • Bluetooth headsets or keyboards
  • A secure belt holder to keep your phone nearby at all times

For further advice on our products and services, call our specially trained advisers free on 33222 from a Vodafone mobile or 0333 3043 222 from any other phone (standard call charges apply).

Helpful apps

There are a growing number of apps which you may find supportive if you have limited dexterity or mobility.


Wheelmap, a Vodafone Foundation Smart Accessibility Award winner, helps people with impaired mobility view the accessibility of public spaces across the UK and worldwide. Wheelchair users are constantly adding their ratings and reviews to the app’s informative map – and you can share your own opinions and experiences too.


Jaccede, a Vodafone Foundation Smart Accessibility Award winner, helps people with disabilities find places that are accessible. Information such as whether there are steps at a building entrance or wheelchair access to toilets can be explored, along with photos and comments for places around the world.

Computer features

Read our PDF guide for information on setting up voice recognition for your computer.

Read our PDF guide for information on mouse and keyboard adjustments which may help you.

Further Information

Most popular questions about our services