If you have limited dexterity or mobility

Services and features

From specialist phone services, to apps and built-in features, there are all kinds of tools that make life easier if you have limited dexterity or mobility.

Call 195 for free directory enquiries


  • Register first, by calling 0800 587 0195 free
  • You'll be given a PIN, which you’ll need whenever you call directory enquiries. Be sure to remember your PIN
  • To register for the service on our network, call our dedicated accessibility team on 0333 304 3222 free from your Vodafone mobile (standard call charges apply from other mobiles or landlines). The adviser will need your PIN for registration

Vodafone Voice Assistant


If you’re a Pay monthly customer and you own an Amazon Echo or Echo Dot, you can use the Vodafone Skill to get information about your account.

The Amazon Echo and Echo Dot are voice-controlled devices that you can use to search the internet, get the news and play music. With the Vodafone Skill, you can ask the Alexa Voice Service on your Echo or Echo Dot to access your Vodafone account for information about bills, data usage and more. 

Specialist phones

These easy-to-use phones and devices are ideal for people with restricted hearing, vision or dexterity.

Accessibility features

  • Voice Control - for example, Siri for Apple iOS, or Google Assistant for Android. They help you:

There are many useful apps for smartphone users with limited dexterity or mobility. We recommend Jaccede or Wheelmap. As winners of the Vodafone Foundation Smart Accessibility award, these apps will help you find accessible public places worldwide.


Useful apps

There are many useful apps for smartphone users with limited dexterity or mobility. We recommend Jaccede or Wheelmap. As winners of the Vodafone Foundation Smart Accessibility award, these apps will help you find accessible public places worldwide.

Computer features
Download our guide to adjusting the font, colour and screen-reading settings.

Download our guide to setting up voice recognition.

Further Information

* The access charge is the standard cost of connecting your call to our network, charged in pence per minute with a 1-minute minimum call charge.
** The service charge is decided by the organisation you call, who must communicate it clearly.

Most popular questions about our services