If you’re deaf, have restricted hearing or a speech impairment

Find the service that’s right for you

SignVideo interpreting service

If you’re a British Sign Language (BSL) user, the SignVideo service will give you access to an online interpreter. It’s a simple, fast and secure way to contact us.

What will you need to use the service?

You’ll need the following to use SignVideo BSL Live:

  • A PC or Mac with a webcam. You can also use the service on tablets and mobile devices
  • Microsoft Internet Explorer, Chrome (PC only) or Safari
  • Bandwidth of at least 256 kbp/s upload and download (we recommend 384kbp/s).

The first time you use the service, you’ll need to download a one-off SignVideo BSL Live plug-in. This can be found on the Web Access page once you connect to SignVideo.

How does it work?

  1. Click on the ‘Connect now’ button
  2. Connect to a SignVideo interpreter and tell them you’re calling the Vodafone Customer Contact Centre
  3. The SignVideo interpreter may ask you if you want to prepare anything before starting the call
  4. They’ll then connect you to an adviser who uses British Sign Language (BSL).

You can get this service free from your own home, from 8am to 6pm, Monday to Friday.

If you need any technical help, please contact help@signvideo.co.uk or call 0203 388 0771 (standard rates apply).

Text-to-voice/voice-to-text service

  • Get access to relay assistants who’ll give a text-to-voice or voice-to-text translation with Text Relay. If you make a chargeable call using the Text Relay service, you’ll receive the following discounts:
    • A 60% discount for calls to UK landline numbers (beginning with 01, 02 and 03)
    • A 20% discount for calls to UK mobile numbers
  • Contact the emergency services by text by registering with Emergency SMS
  • A full range of apps designed for accessibility

Mobile text relay calls made by customers with disabilities (using the 18001 prefix) will not incur a charge when calling standard UK mobiles and landlines (starting 01, 02, 03). Standard call charges apply for all other calls.


The Alcatel 20.00 is designed to be easy to use if you have limited dexterity, restricted vision or hearing. It has an oversized keypad and sits in its own charging dock so it’s always ready to use. You’ll also be able to set up an SOS button.

For advice on our products and services, speak to one of our specially trained advisers by calling:

  • 33222 free from a Vodafone mobile
  • 03333 043222 from any other phone (standard rates apply)

You could also try:

  • A vibrating or flashing alert
  • A hearing loop
  • Making the ringtone louder
  • Changing the speaker volume
  • Sending and receiving emails and texts
  • Using instant messaging
  • A phone with a QWERTY keyboard to make emailing and texting easier
  • A smartphone to stay connected with social media on the go
  • Linking your phone to your hearing aid (if compatible) using Bluetooth?
  • Look out for the Hearing Aid Compatible (HAC) icon on phones