If you’re deaf, have restricted hearing or a speech impairment

Services and features

We’ve all kinds of phone services, apps and built-in features for customers who are deaf or have a hearing or speech impairment.

SignVideo for BSL

SignVideo gives users of British Sign Language (BSL) free access to an online interpreter. You can download the SignVideo BSL Live plug-in via our Connect Now page.

To find out what you need to get set up, go to the SignVideo website


How do I use SignVideo?

  1. Log in to SignVideo
  2. Tell the SignVideo interpreter that you’re calling the Vodafone Customer Contact Centre
  3. The SignVideo interpreter may ask you if you want to get anything ready before starting the call
  4. The SignVideo interpreter will connect you to one of our BSL advisers

SignVideo is available 8am to 6pm, Monday to Friday (except bank holidays), and you’ll need a webcam on your device. For technical help, email help@signvideo.co.uk or call 0203 388 0771 (standard call charges apply).

Next Generation Text Service

Next Generation Text Service (NGTS) translates text to voice, and voice to text – ideal if you have difficulty hearing or speaking on the phone.

If you can't hear on the phone, our relay assistant will type what the other person is saying so that you can read their words. If you can't speak on the phone, simply type what you want to say and our relay assistant will read out your words.

How does NGTS work?
NGTS works in four ways:

  1. Type & Hear - A person can enter text which will be relayed to the person on the other end of the phone as speech.
  2. Speak & Read - A person can speak down the phone and this will be converted to text for the recipient to read.
  3. Type & Read - A person can enter text and this will be received as text in real-time.
  4. Speak & Hear - A person with difficulty speaking can have what they are saying relayed by a third party.

How do I use NGTS?
Download the NGTS app for free from the NGTS website

  • With a textphone
  • With the NGT Lite app – available for smartphones, tablets and computers. See the NGTS website to find out which devices are compatible.

To make a call, enter one of these prefixes in front of the number you wish to reach:

  • 18001 – To use Type & Hear, Speak & Read, or Type & Read.
  • 18002 – To use Speak & Hear.

You can also dial 18000 free instead of 999 to call emergency services.

NGTS charges
NGTS is free for Pay As You Go and Pay monthly customers calling standard UK mobiles, or landlines beginning 01, 02 or 03. Standard charges apply for all other calls.

Text Relay and landline customers
Calls from a landline are not free if you use Text Relay, but you will get 60% off calls to UK landlines beginning 01, 02 or 03, and 20% off calls to UK mobiles.


EmergencySMS is a UK-wide service that lets deaf, hard of hearing, and speech-impaired people send a text message to 999 emergency services – police, ambulance, fire service or coastguard. Use EmergencySMS to text for help and to receive replies from the emergency services.

To use EmergencySMS, first register your mobile phone on the EmergencySMS website

Specialist phones and devices

These phones are ideal for people with restricted hearing, vision or dexterity:

Doro 6520 and Doro 5030 have large, high-contrast keys and extras like cradles for easy charging, and assistance buttons for making urgent calls.

Alcatel 10.54 and Alcatel 20.51 has oversized keypads and extended battery life.

Accessibility features
Most devices have built-in these kinds of features for people with restricted hearing:

  • Vibrating or flashing alerts for incoming calls and texts
  • Adjustable volume for a louder ringtone
  • Call logs that show all missed, received and dialled calls
  • Text-based messaging, such as Vodafone Message+
  • Video-calling

Hearing Aid Compatible
If your phone has the (HAC) icon, you can also try:

  • Linking your phone to your hearing-aid, using Bluetooth (if compatible)
  • Using video-calling features, such as FaceTime (for Apple devices), is helpful if you prefer to use sign language.

Under Accessibility in Settings on most smartphones you’ll also find:

  • Closed Captions for watching TV, films or podcasts
  • Mono audio, so you can listen to both audio channels in both ears and adjust the volume in each ear

For advice on our products and services, call our trained advisers 03333 043 222 (standard call charges apply).

Useful apps

If you’re deaf, have restricted hearing or a speech impairment, try:

Hearing Check – an app from Action on Hearing Loss (formerly RNID). Hearing Check is available on iPhone with iOS 7 or higher, and offers a free hearing test. No iPhone? No problem, take the test online instead.

Skype – an app for video-chat that works on phones, tablets, laptops and desktop PCs. If you prefer to use sign language, Skype is ideal. We recommend that you use Wi-Fi for your video chats, wherever possible.

Useful links

Most popular questions about our services