If you’re deaf, have restricted hearing or a speech impairment

Helpful services and features

From specialist phone services to apps and built-in device features, there’s a wide range of tools to help make life a bit easier if you’re deaf, have restricted hearing or a speech impairment.

SignVideo interpreting service for BSL users

The SignVideo service gives British Sign Language (BSL) users free access to an online interpreter. It’s a simple, fast and secure way to contact us.

The service is available from 8am to 6pm, Monday to Friday.

What will I need to use the service?

You’ll need the following to use SignVideo:

  • A PC or Mac with a webcam. You can also use the service on tablets and mobile devices with webcams
  • Microsoft Internet Explorer, Chrome or Safari. You’ll also be able to use Microsoft Edge in the near future
  • Bandwidth of at least 256 kbp/s upload and download (we recommend 384kbp/s)

The first time you use the service, you’ll need to download a SignVideo BSL Live plug-in. This can be done once you connect to SignVideo.

How does it work?

  1. Choose Connect to SignVideo now
  2. Connect to a SignVideo interpreter and tell them you’re calling the Vodafone Customer Contact Centre
  3. The SignVideo interpreter may ask you if you want to get anything ready before starting the call
  4. They’ll then connect you to one of our advisers who uses British Sign Language (BSL)

For technical help, please email help@signvideo.co.uk or call 0203 388 0771 (standard rates apply).

Next Generation Text Service

If you have difficulty hearing or speaking on the phone, the Next Generation Text Service (NGTS) provides text-to-voice or voice-to-text translation. Visit their website to find out more and download the NGTS app for free.

The app works on smartphones, tablets, PCs and laptops and requires an internet connection.

Charges

Customers using NGTS will not be charged when calling standard UK mobiles and landlines (starting 01, 02 or 03). Standard call charges apply for all other calls.

Text Relay

Please note calls aren’t free using Text Relay – the service that preceded NGTS, from a landline. Instead you’ll get a 60% discount for calls to UK landline numbers (beginning with 01, 02 or 03).

EmergencySMS

EmergencySMS is a UK-wide service designed to allow deaf, hard of hearing and speech-impaired people to send a text message to the UK 999 emergency services – police, ambulance, fire service or coastguard.

By using this service you can text for help and the emergency services can reply to your texts too.

Important: You’ll need to register your mobile phone before using the emergencySMS service. Visit the emergencySMS website to register or get more information.

Phones and devices

We offer a number of specialist phones for people with restricted hearing, vision or dexterity.

The Doro Liberto 820 Mini combines physical buttons with large, clear on-screen icons and tutorials, making it easy to use. You can even choose someone you trust to remotely manage your phone, and it also includes an assistance button.

The Doro PhoneEasy 632 and Doro PhoneEasy 508 both feature large, high-contrast keys and accessible extras like cradles for easy charging and assistance buttons in case you need to make an urgent call.

The Alcatel 10.52 is designed to be easy to use, with oversized keypads and extended battery life so you don’t have to worry about charging every day.

Accessibility features

Most devices, including Apple iPhone, Android phones and tablets, have various built-in features and settings which can help people with restricted vision, including:

• Vibrating or flashing alerts for incoming calls and texts
• Adjustable volume control and louder ringtones
• Call logs that display missed, received or dialled calls
• Text-based messaging options, such as Vodafone Message+
• Video calling features

If you can see the Hearing Aid Compatible (HAC) icon on your phone, you can also try:

• Using a hearing loop
• Linking your phone to your hearing aid using Bluetooth (if compatible)

For further advice on our products and services, call our specially trained advisers free on 33222 from a Vodafone mobile or 0333 3043 222 from any other phone (standard call charges apply).

Helpful apps

There’s a growing number of apps which you may find supportive if you’re deaf, have restricted hearing or a speech impairment.

Hearing Check is an app from Action on Hearing Loss (formally known as RNID). The app offers a free hearing test available on iPhone with iOS 7 or higher. For those without an iPhone, the test is also available online

If you’d prefer to use sign language, apps such as Skype can enable video chat across multiple platforms including phones, tablets, laptops and desktop PCs. If possible, we recommend using Wi-Fi for your video chats.

Further Information

Most popular questions about our services