If you’re blind or have restricted vision
Helpful services and features
From specialist phone services to apps and built-in device features, there’s a wide range of tools to help make life a bit easier if you’re blind or have restricted vision.
Free directory enquiries assistance – call 195
If you’re unable to read a telephone directory due to sight loss or restricted vision, you can make use of a free directory enquiries service.
How does it work?
- First, register for this service – call 0800 587 0195 free to get set up
- You'll be given a PIN, which you’ll need whenever you call directory enquiries. Remember to make a note of this
- Each time you want to find a number, simply call 195 and an operator will look it up for you, free of charge
- You can be put straight through to wherever you’re calling – but please note you’ll be charged for this at operator-connected rates
Vodafone Directory Assistance
Vodafone Directory Assistance can quickly locate the phone number you need and connect you. Just call 118 881 and you’ll be put straight through.
Calls cost 80p a minute plus an access charge of 45p.
If you’d like to receive your bills and contracts in a different format such as Braille, large print or audio, call us free on 33222 from your Vodafone mobile or 0333 304 3222 from any other phone (standard call charges apply).
Phones and devices
We offer a number of specialist phones for people with restricted hearing, vision or dexterity.
The Doro Liberto 820 Mini combines physical buttons with large, clear on-screen icons and tutorials, making it easy to use. You can even choose someone you trust to remotely manage your phone, and it also includes an assistance button.
The Doro PhoneEasy 632 and Doro PhoneEasy 508 both feature large, high-contrast keys and accessible extras like cradles for easy charging and assistance buttons in case you need to make an urgent call.
The Alcatel 10.52 is designed to be easy to use, with oversized keypads and extended battery life so you don’t have to worry about charging every day.
Most devices, including Apple iPhone, Android phones and tablets, have various built-in features and settings which can help people with restricted vision, including:
- Voice-activated dialling, which lets you call someone in your phonebook by speaking their name aloud
- Voice assistants (such as Siri or Cortana) or voice control features, which use your voice to carry out tasks such as searching the internet
- Giving your contacts different ringtones so you’ll know who’s calling
- Zoom or magnification features
- Accessibility features that increase the size of text, end calls by using the power button and convert text-to-speech
Please note the features you have will depend on your device. To explore what’s available, and to switch them on, go to your phone’s settings and choose Accessibility.
Some phones also have design features to make them more accessible, including:
- A large display and backlit keypad with adjustable contrast and font size
- A physical keypad featuring large, well-spaced keys and a raised dot on the number 5 for easier navigation
For further advice on our products and services, call our specially trained advisers free on 33222 from a Vodafone mobile or 0333 3043 222 from any other phone (standard call charges apply).
There are a growing number of apps which you may find supportive if you’re blind or have restricted vision:
- Screen reader apps which read all information on the screen aloud to you
- Big Launcher: A ‘large print’ style view for Android devices
- Zoom Plus Video Magnifier: Make text easier to read by zooming in. Available on Android devices
- RNIB Navigator: A simple and accessible door to door GPS navigation app for the iPhone
Read our PDF guide for information on how to adjust the font, colour and screen reading settings on your home computer or laptop.
Read our PDF guide for information on setting up voice recognition for your computer.