If you’re blind or have restricted vision

Services and features

From specialist phone services, to apps and built-in features, we’ve all kinds of tools that make life easier.

Call 195 for free directory enquiries

If you’d prefer not to rely on a telephone directory, use our free directory enquiries service.

How does it work?

  • Register with the 195 service first, by calling 0800 587 0195 free
  • You'll be given a PIN, which you’ll need to use whenever you call 195. Be sure to remember your PIN
  • To register for the service on our network, call our dedicated accessibility team on 0333 304 3222 free from your Vodafone mobile (standard call charges apply from other mobiles or landlines). Our adviser will need your PIN for registration

Vodafone Directory Assistance

 

Vodafone Directory Assistance can quickly locate the phone number you need, and connect you. Just call 118 881 and you’ll be put straight through.

118 881 has a service charge of 80p a minute (inc. VAT)** plus our access charge of 45p a minute*.

Vodafone Voice Assistant


If you’re a Pay monthly customer and you own an Amazon Echo or Echo Dot, you can use the Vodafone Skill to get information about your account.

The Amazon Echo and Echo Dot are voice-controlled devices that you can use to search the internet, get the news and play music. With the Vodafone Skill, you can ask the Alexa Voice Service on your Echo or Echo Dot to access your Vodafone account for information about bills, data usage and more.

 

Information the way you want it


If you’d like your bills, contracts or any other service, in a format such as Braille, large print or audio, call our dedicated accessibility team on 0333 304 3222 free from your Vodafone mobile (standard call charges apply from other mobiles or landlines).

Specialist phones and devices

These easy-to-use phones and devices are ideal for people with restricted hearing, vision or dexterity.

For advice on our products and services, call our dedicated accessibility team on 0333 304 3222 free from your Vodafone mobile (standard call charges apply from other mobiles or landlines).
 

Accessibility features
 

While devices vary, most come with the features listed below – ideal for people with restricted vision:

  • Voice-activated dialling lets you call a contact in your phonebook by speaking their name aloud. For example, Siri for Apple iOS. Or you can install an app to do the same job. These voice-control apps and voice assistants let you:

    • Call someone in your phonebook just by saying their name
    • Use voice commands to search the internet
    • Dictate text messages and emails
    • Use your voice to open applications
    • Use your voice to record notes for reminders or messages
  • Personalised ringtones for your contacts, so you know who’s calling

  • Zoom and magnification

  • Adjustable text-size, text-to-speech conversion, and the facility to end calls with the power button

  • Speech output that lets you know what’s happening on-screen. Try Voiceover for Apple devices and Talkback for Android.

Some phones are designed to be more accessible and come with:

  • Large display and backlit keypad with adjustable contrast and font size

  • Large, well-spaced actual keys, and a raised dot on the 5 for easy navigation

  • Sound settings that alert you when the phone is powering up or down, or when the battery is low

  • Personalised ringtones for each person, so you know who’s calling you

  • Speed-dial for calling with minimum keystrokes

  • A Bluetooth headset, so you can answer your phone without having to find it

  • Actual or touchscreen buttons that vibrate or make a sound when pressed

  • Predictive texting, or a predictive typing app, to limit the keystrokes needed

Bluetooth keyboards that connect to your phone without using cables may also make typing easier.

For advice on our products and services, call our trained advisers 03333 043 222 (standard call charges apply).

Useful apps

Try these apps if you’re blind or have restricted vision:

Computer features
Download our guide on adjusting the font, colour and screen-reading settings.

Download our guide on setting up voice recognition.

Further Information

* The access charge is the standard cost of connecting your call to our network, charged in pence per minute with a 1-minute minimum call charge.
** The service charge is decided by the organisation you call, who must communicate it clearly.

Most popular questions about our services