If you raise a dispute through one of the agencies, we’ll need the following information to investigate:
Details of your query
We’ll get back to you within 28 days.
Alternatively, you can get in touch on 191 (free from Vodafone devices), or 03333 040 191 from any other UK landline or mobile.
Occasionally, we might use your information for statistical analysis or testing, just to ensure the accuracy of our products and services, or to manage your account. If we do, it won’t be recorded on your credit file, and other organisations won’t be able to use it for their credit checks.
Other ways we might share your details:
With other companies in our group
With fraud and theft prevention agencies
- These agencies might share your data with other organisations to help them make decisions on you, your business partners, and others in your household
With companies for debt tracing and claims assessments
If you’re unable to repay an outstanding debt in full and on time, we might tell the credit reference agency that’s making a record of the outstanding debt.
If you chose not to join us at Vodafone, we’ll hold onto your information for enquiries, legal purposes, and to prevent fraud.
Keep bills down with the My Vodafone app
Manage all your accounts in one place, get a list of your bills and track your usage in real time with our free app.