Can’t pay your bill? Let’s figure it out

We’re sorry you’re having trouble paying your bill – we understand that circumstances change, especially in these unprecedented times. We’re doing everything we can to keep the UK connected during the COVID-19 (Coronavirus) outbreak.

First thing’s first, if you’re struggling with payments, it’s important you let us know as soon as possible. That way, we can come up with a solution together so that payments are more manageable.

Take a look at some of the solutions that have worked for other customers.

There are a few things you can do to keep on top of your future payments.

Going over your data allowance? Connect to WiFi

Using more data than your plan includes can quickly rack up costs. So, when there’s WiFi available for you to connect to – in your home, workplace, or even in certain public spaces like libraries and restaurants – make sure you use it. Get help turning WiFi on and off

Did you know that we also offer free WiFi on the London Underground and Victoria Coach Station, so you can save your data? Find out how to connect.

Change up your plan

If you find yourself going over your monthly allowance often, it’s usually much cheaper to switch to a plan with more data allowances, or add on a recurring Extra, than keep paying out-of-plan charges.

Find out how to keep costs down by making changes to your data or minutes allowance.

Set up a spending limit 

If you bought your plan on or after 1 October 2018, you set a limit on how much you can spend on out-of-plan charges, so you don’t get hit with a large bill you didn’t expect. Find out how to set up and use Vodafone Spend Manger for free.

Track your usage in the My Vodafone app

The My Vodafone app will show you your usage in real time, so you can stop yourself going over your allowance. It also lists all your bills in one place so you can compare costs. If you don’t already have the app, it’s free to download.

Get free text alerts

If you can’t use the app or you just need a reminder, you can opt in to our free text alert service and we’ll tell you how much data you’re using – whether you’re in the UK or abroad.

To set this up, text START to 40506 free from the phone you want alerts sent to.

If you’ve got something going on that’s making your bill payments a real struggle, we’re here to help you explore all the options open to you. These are some of the things we can do to make life easier: 

  • Changing the date of your monthly payment or switching you to direct debit
  • Helping you pay bills over time with a payment plan*
  • Removing additional services**
  • Moving you to a different plan to reduce out-of-plan charges
  • Helping you sell old devices for recycling

*If you set up a payment plan, you’ll still be liable for your outstanding bills as well as any arrears. The longer the payment plan, the greater the impact on your credit score

** Cancelling certain services, like roaming, or switching to Pay as you go can make your phone bill more manageable. Bear in mind these options may incur an Early Termination Fee (ETF). To find out your ETF, text INFO to 85075 free from the number in question.

Unfortunately, we can’t offer you any financial services. But what we can do is link you to third party organisations that offer money and debt management services. Here are some of the organisations we recommend:


Need to talk it through?

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Keep bills down with the My Vodafone app

Manage all your accounts in one place, get a list of your bills and track your usage in real time with our free app.


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