If you’re unable to pay your bill on a certain date each month, we can help you to change your payment date – see our FAQ for more details.
As we’ve outlined in our Airtime Conditions, if you’re a Pay Monthly customer and don’t pay your bill in time, we’ll ask you to pay for any outstanding charges within seven days of your billing date. If you’re not able to pay your outstanding balance within a week, we may charge you an additional late payment fee.
If you owe us any money after your due date and don’t have a valid reason for disputing payment, we may charge you interest on the money owed (charged daily at 2% above the base rate of Barclays Bank). You may also need to pay any administration costs that result from the late payment of your bill or your failure to pay it. If we still can’t recover the payment from you, we’ll engage a debt collection agency to collect this on our behalf. The agency will charge you a fee for doing this.
Finally, if you don’t pay your bill, we reserve the right to prevent you from making outgoing calls (except calls to the emergency services and Vodafone), sending texts and using data. We reserve the right to disconnect your service. If we’ve disconnected your service and you’d like to start a new agreement with us, you’ll be required to complete a credit check.
Please be aware that if your Home Broadband service has been disconnected, we can't guarantee that you’ll be able to keep your landline number once you are reconnected. It may take a few weeks to reinstall your service.