What if I miss a payment?
It happens. Don’t worry, we’ll get you back on track.
Don’t think you can make your next payment? Start a chat with us or call us on 191 free from your Vodafone mobile.
About missed payments
If you’ve missed multiple bills and your Vodafone service is now restricted, or you’re unable to claim on your Vodafone Insurance, we’ve texted you a link to a webpage where you can pay online without using data. If you don’t have this link, connect to WiFi so you can pay online in the usual way.
If your service has already been restricted, we’ve texted you a link to a webpage where you can pay online without using data. If you don’t have this link, connect to WiFi so you can pay online.
If your bill is overdue, a late payment charge will be added to your next bill – this excludes EVO Device Plans
If your bill is more than 30 days overdue, we’ll update your credit file to say that you’ve paid your bill late.
Find out what happens to your credit file when you miss a bill
As a last resort, we might have to restrict your services until you’ve paid your bill
You’ll no longer be able to make claims on Vodafone Insurance
If you have Vodafone Insurance, you won’t be able to make any claims on your policy until you've paid your bills. Eventually, we’ll cancel your policy.
You won’t have to pay a late payment fee
If your bills more than 30 days overdue, we’ll update your credit file to say that you’ve paid your bill late
Your services might be restricted until you’ve paid your bill
After multiple missed payments, we’ll move towards adding a default on your account. This is likely to have a serious impact on your credit file and subsequent credit score. If you don’t pay any outstanding amounts, we’ll terminate your Device Plan and request payment for the full outstanding balance.
Log in to My Vodafone to read the full terms about missed payments and your Device Plan.
From My Vodafone you can view and manage your Device Plan – including your original credit agreement. You can also check upcoming payments and how much you've paid towards your Device Plan so far.
If your account has been suspended and we haven’t reached a repayment agreement with you, we’ll look to terminate your account. If you have Vodafone Insurance, this will be cancelled, and you won’t be able to make any claims.
We only terminate services as a last resort, so if we’ve taken this action, you should’ve received warnings from us in advance.
Pay the bills you’ve missed now, and you should be able to use your service again within two hours. If you’ve been contacted by one of our third-party debt collection agencies, it may take longer than two hours to restore your account.
Payments up to date?
If you think we’ve made a mistake, start a chat with us and one of our agents will look into it.
If your broadband bills are up to date but you can’t access the internet, there might be a technical problem. Head to our Broadband support hub for possible fixes.
Need a little more help?
For help with more than just your Vodafone bills, there are lots of friendly, independent organisations that can support you free of charge.
StepChange Debt Charity
StepChange are the UK's leading debt charity for free expert advice and debt management. They can even help you apply for Breathing Space, the government’s debt respite scheme.
Citizens Advice Bureau
Get independent and impartial advice from the Citizens Advice Bureau on a wide range of topics - not just finances. They can advise and help with rental problems, separating, immigration, parking tickets and more.
Money and Pensions Service
Talk to the team at MaPS for free and impartial debt advice, and general help with managing money and pensions. Formerly the Money Advice Service, Pensions Advisory Service and Pension Wise.