What if I miss a payment?

If you’re having financial difficulties, please start a chat with us and we can help get you back on track. Otherwise, pay your bill to get back to normal.  

If you’ve missed multiple bills and your Vodafone service is now restricted, or you’re unable to claim on your Vodafone Insurance, we’ve texted you a link to a webpage where you can pay online without using data. If you don’t have this link, connect to WiFi so you can pay online in the usual way.

If your service has already been restricted, we’ve texted you a link to a webpage where you can pay online without using data. If you don’t have this link, connect to WiFi so you can pay online.

• If your bill is overdue, a late payment charge will be added to your next bill – this excludes EVO Device Plans 

• If your bill is more than 30 days overdue, we’ll update your credit file to say that you’ve paid your bill late.
  Find out what happens to your credit file when you miss a bill

• As a last resort, we might have to restrict your services until you’ve paid your bill   

Pay your bill as soon as possible to get back on track, or get in touch with us if you need support. 

You’ll no longer be able to make claims on Vodafone Insurance
If you have Vodafone Insurance, you won’t be able to make any claims on your policy until you've paid your bills. Eventually, we’ll cancel your policy.

• You won’t have to pay a late payment fee  

• If your bills more than 30 days overdue, we’ll update your credit file to say that you’ve paid your bill late  

• Your services might be restricted until you’ve paid your bill  

After multiple missed payments, we’ll move towards adding a default on your account. This is likely to have a serious impact on your credit file and subsequent credit score. If you don’t pay any outstanding amounts, we’ll terminate your Device Plan and request payment for the full outstanding balance.    

Log in to My Vodafone to read the full terms about missed payments and your Device Plan.

From My Vodafone you can view and manage your Device Plan – including your original credit agreement. You can also check upcoming payments and how much you've paid towards your Device Plan so far.

If your account has been suspended and we haven't reached a repayment agreement with you, we'll look to terminate your account.  If you have Vodafone Insurance, this will be cancelled, and you won't be able to make any claims.

We only terminate services as a last resort, so if we've taken this action, you should've received warnings from us in advance.

Pay the bills you've missed now, and you should be able to use your service again within two hours. If you've been contacted by one of our third-party debt collection agencies, it may take longer than two hours to restore your account.

Payments up to date?

If you think we've made a mistake, start a chat with us and one of our agents will look into it.

If your broadband bills are up to date but you can't access the internet, there might be a technical problem. Head to our Broadband support hub for possible fixes.