Security details reset form
Reset your PIN with this form if you can't pass security.
We'll review your information and send you a reset PIN within 24 hours.
Please note, this form is only for use by registered customers, named on the account, who are unable to pass security.
Fields marked with an asterisk * are required
Your details
Please provide your personal information as it appears on your account.
Your address

Your Vodafone reference
Your email address
Upload proof of ID
Can you guarantee you can upload a clear scan or photograph of your full UK or provisional UK driving licence? It must be in date and show your current address.
Add a file
If you don't have a valid driving licence, you'll need to upload two forms of ID. They must be either a clear scan or photograph.

Please select the first form of ID you can provide:
Add a file


The second form of ID is a proof of address, which must be dated within the last 3 months and show your current address.
Please select one of the following:
Add a file
Contact details for temporary PIN
Once we've verified your ID we'll then reset your Vodafone security PIN.
We can send you the new PIN by SMS (to your Vodafone mobile number) or email.