Terms and conditions

Index

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |

 

30 day mobile broadband money back guarantee

A

Automatic TopUp

B

Bonus Credit on Pay as you go
Brazil Promotion
Business broadband
Business Price Plan Guide - 4G Red and Red Business (1st June 2015) [PDF: 186KB]
Business Price Plan Guide - Business Choice (from 1st June 2015) [PDF: 134KB]
Business Price Plan Guide - Business Essentials (1st June 2015) [PDF 182KB]
Business Price Plan Guide - Business EuroTraveller (from 1 June 2015) [PDF: 64KB]
Business Price Plan Guide - Business Sharer (1st June 2015) [PDF: 140KB]
Business Price Plan Guide - Business Single Plan (from 1 June 2015) [PDF: 167KB]
Business Price Plan Guide - One Net Business Direct 1st June 2015 [PDF: 196KB]
Business Price Plan Guide - RED Sharer for large business customers (from 1 June 2015) [PDF: 256KB]
Business Price Plan Guide - Vodafone Business Premier (from 1st June 2015) [PDF: 251KB]
Business Price Plan Guide - Vodafone Total Business (1st June 2015) [PDF:133KB]
Business Price Plan Guide - Business WorldTraveller (from 1 June 2015) [PDF: 68KB]
Business Recovery Policy [PDF: 55KB]
Buying online

C

Calling abroad
Content control
Christmas Day Bonus Credit Promotion

D

Data Test Drive
Direct Debit Guarantee
Dixons Carphone employee discount offer

E


Employee Advantage
Employee Advantage MOD
Entertainment Pack

F

Find & Go
Fixed Price Promise
Free credit promotion FAQs
Free Pay as you go SIM
Frequently asked questions: Student discount

G

Games Packs
General Terms (for business customers from 8 September 2014) [PDF: 97KB]
Get my photo
G-Force Application
GSM Gateway Commercial Policy

H

Help Login
HTC One M9 festival tickets promotion

I

Inbound Service Schedule – Direct (from 1 July 2015) [PDF: 508KB]
Inbound Service Schedule – Indirect (from 1 July 2015) [PDF: 508KB]
International Calls
Internet limit and usage notifications in the UK and when travelling
Ireland Plus

L

Laptops with built-in 3G
Live application

M

Mobile Broadband Business
Mobile broadband fair use policy
Mobile broadband Pay as you go price plan – from August 2013
Mobile broadband Pay as you go price plan – from July 2011 to August 2013
Mobile broadband Pay as you go tablet SIM pack price plan – from July 2011
Mobile broadband via the phone
Mobile Service - Business Service Terms [PDF: 50KB]
Music Station
My Vodafone

N

Network access
Nokia Lumia Netflix offer
Nokia Lumia 930 and 830 wireless accessories bundle offer
NOW TV and Sky Sports
NOW TV Sky Movies Pack

O

Office 365 offered by Vodafone terms (from June 2014) [PDF: 94KB]

P

Pay as you go airtime conditions and price plan (from 28 May 2015) ([PDF: 489KB]
Pay for it
Pay monthly airtime agreement (from 1 July 2015) [PDF: 377KB]
Pay monthly Charges Guide (from 1 July 2015) [PDF: 102KB]
Price plans for iPad & tablets, dongles & Mobile Wi-Fi and SIM only internet plans (on or after 12 August 2013)
Prime Contact Service Terms for Small Businesses (from 24 April 2015) [PDF: 60KB]
Prime Contact Service Terms for SME (from 24 April 2015) [PDF: 59KB]

R

Recycling WEEE regulations
Red 4G SIM only offer
Red+
Red Sharer price plan guide for small business
Remote access - connect to a technician
Returns policies
Roaming Reference Offer

S

Sharetime Plus and Office 2 Mobile
Sim TopUp
Spotify terms
Sure Signal service terms (for business customers) [PDF: 50KB]
Sure Signal

T

Trade-in offer
Telegraph digital pack subscription
Topup direct
Traffic management

U

Using this site and My Account

V

Vodafone Big Value Bundles
Vodafone Business Insurance Terms [PDF: 140KB]
Vodafone Call Back
Vodafone Call Abroad
Vodafone Connect
Vodafone Connect acceptable use policy
Vodafone Connect privacy policy
Vodafone Contacts
Vodafone Corporate Insurance Terms [PDF: 140KB]
Vodafone Data Traveller
Vodafone Europe
Vodafone EuroTraveller
Vodafone EuroTraveller on Pay as you go
Vodafone Family
Vodafone Freebie Data
Vodafone Freebie International Minutes
Vodafone Freebie Minutes
Vodafone Freebie Texts
Vodafone Guardian
Vodafone Household
Vodafone insurance (accidental damage)
Vodafone Insurance (theft and accidental damage)
Vodafone Insurance for phones
Vodafone Insurance for tablets [PDF: 1.3MB]
Vodafone IOU
Vodafone Ireland Plus - Business Price Plan Guide [PDF: 43KB]
Vodafone Mail
Vodafone Message+
Vodafone Messenger
Vodafone Navigation
Vodafone NetPerform app
Vodafone One Net Express activation prize draw
Vodafone One Net Terms and Conditions (from 4 February 2015) [PDF: 185KB]
Vodafone One Net – Internet Access over Ethernet Acceptable Use Policy [PDF: 160KB]
Vodafone Pay as you go Extras
Vodafone Protect
Vodafone real time notifications
Vodafone Rewards on Pay as you go
Vodafone Select
Vodafone Smartpass
Vodafone SmartPass offers
Vodafone Student Discount Offer
Vodafone Taxi Driver Offer
Vodafone Wi-FI
Vodafone World
Vodafone WorldTraveller
VPS General Terms (for business customers from 24th January 2014) [PDF: 97KB]

Y

Your Plan for Small Business
YouTube Mobile

 

Email Wizard

Previous Terms and Conditions

You can find older versions of our Terms and Conditions in this section.

Vodafone SmartPass User Agreement - before 10 July 2015
Business Price Plan Guide - 4G Red + Red Business (from 27 April 2015 to 31 May 2015) [PDF: 137KB]
Business Price Plan Guide - Business Choice (from 27 April 2015 to 31 May 2015) [PDF: 129KB]
Business Price Plan Guide - Business Essentials (from 27 April 2015 to 31 May 2015) [PDF: 133KB]
Business Price Plan Guide - Business Sharer (from 27 April 2015 to 31 May 2015) [PDF: 135KB]
Business Price Plan Guide - Business Single Plan (from 27 April 2015 to 31 May 2015) [PDF: 120KB]
Business Price Plan Guide - One Net Business Direct (from 27 April 2015 to 31 May 2015) [PDF: 189KB]
Business Price Plan Guide - RED Sharer for large business customers (from 27 April 2015 to 31 May 2015) [PDF: 251KB]
Business Price Plan Guide - Vodafone Total Business (from 27 April 2015 to 31 May 2015) PDF: 128KB]
Business Price Plan Guide - Business EuroTraveller (from November 2014 to 31 May 2015) [PDF: 49KB]
Business Price Plan Guide - Business WorldTraveller (from November 2014 to 31 May 2015) [PDF: 52KB]
Pay as you go airtime conditions and price plan (from June 2014- May 2015) [PDF: 148KB]

Vodafone Freebee Rewardz (before 28 May 2015)
Terms and conditions for Vodafone Freebee Rewardz (before 28 May 2015)
Vodafone Freedom Freebee (before 28 May 2015)
Terms and conditions for Vodafone Freedom Freebee (before 28 May 2015)
Business Price Plan Guide - 4G Red + Red Business (from 9 March to 27 April 2015) [PDF: 130KB]
Business Price Plan Guide - Business Choice (from 20 August 2014 to 27 April 2015) [PDF: 123KB]
Business Price Plan Guide - Business Essentials (from 20 August 2014 to 27 April 2015) [PDF: 112KB]
Business Price Plan Guide - Business Sharer (from 20 August 2014 to 27 April 2015) [PDF: 127KB]
Business Price Plan Guide - Business Single Plan (including Red and basic) (from 9 March 2015 to 27 April 2015) [PDF: 100KB]
Business Price Plan Guide - Red Sharer for large business customers (from 9 March 2015 to 27 April 2015) [PDF: 228KB]
Business Price Plan Guide - Vodafone Total Business (from 20 August 2014 to 27 April 2015) [PDF: 229KB]
Business Price Plan Guide - Data Sharer (from 20 February 2015 to 27 April 2015) [PDF: 52KB]
Vodafone Business Insurance [PDF: 611KB]
Vodafone RED Hot contract terms(before 1 April 2015)
Vodafone RED Hot contract terms (before 1 April 2015)
Vodafone RED Hot insurance terms(before 1 April 2015)
Vodafone RED Hot contract terms (before 1 April 2015)
Business Price Plan Guide - 4G Red + Red Business (from 20 August 2014) [PDF: 131KB]
Terms and conditions for Business Price plan Guide - 4G Red + Red Business (20 August 2014 to 9 March 2015)
Business Price Plan Guide - Business Single Plan (including Red and basic) (from 20 August 2014) [PDF: 100KB]
Terms and conditions for Business Price Plan Guide - Business Single Plan (including Red and basic) (20 August 2014 to 9 March 2015)
Business Price Plan Guide - Red Sharer for large business customers (from 20 August 2014) [PDF: 229KB]
Terms and conditions for Business Price Plan Guide - Red Sharer for large business customers (20 August 2014 to 9 March 2015)
Data Sharer Price Plan Guide (from 1 July 2014) [PDF: 52KB]
Terms and conditions for Data Sharer Price Plan Guide (1 July 2014 to 20 Feb 2015)
Vodafone One Net Terms and Conditions (from 2 May 2014 to 4 February 2015) [PDF: 354KB]
Terms and conditions for Vodafone One Net (from 2 May 2014 to 4 February 2015)
HTC BoomBass offer (before 2 February 2015)
Terms and conditions for HTC BoomBass offer (before 2 February 2015)
Sony Headphone offer (before 2 February 2015)
Terms and conditions for Sony Headphone offer (before 2 February 2015)
Sony Xperia Z2 Speaker offer (before 2 February 2015)
Terms and conditions for Sony Xperia Z2 Speaker offer (before 2 February 2015) 
Sony Xperia Z2 TV offer (before 2 February 2015)
Terms and conditions for Sony Xperia Z2 TV offer (before 2 February 2015)
Sony Xperia Z3 and Z3 Compact offer (before 2 February 2015)
Terms and conditions for Sony Xperia Z3 and Z3 Compact offer (before 2 February 2015)
General Terms (for business customers from 24 January 2014 to 7 September 2014) [PDF: 151KB]
General Terms for Small Business customers (from 24 January 2014 to 7 September 2014)
Business Essentials Price Plan Guide (from 1 July 2014) [PDF: 109KB]
Terms and conditions for Business Essentials Price Plan Guide (from 1 July 2014)
Business Choice Price Plan Guide (from 1 July 2014) [PDF: 120KB]
Terms and conditions for Business Choice Price Plan Guide (from 1 July 2014)
Business Choice Price Plan Guide (from 10 August 2014) [PDF: 121KB]
Terms and conditions for Business Choice Price Plan Guide (from 10 August 2014)
Business Sharer Price Plan Guide (from 1 July 2014) [PDF: 125KB]
Terms and conditions for Business Sharer Price Plan Guide (from 1 July 2014)
Business Sharer Price Plan Guide (from 10 August 2014) [PDF: 125KB]
Terms and conditions for Business Sharer Price Plan Guide (from 10 August 2014)
Business Single Plan (inc Red and basic business plans) Price Plan Guide (from 1 July 2014) [PDF: 99KB]
Terms and conditions for Business Single Plan (inc Red and basic business plans) Price Plan Guide (from 1 July 2014)
Price Plan Guide – 4G RED & 4G RED Business (for business customers) (from 1 July 2014) [PDF: 129KB]
Terms and conditions for Price Plan Guide – 4G RED & 4G RED Business (for business customers) (from 1 July 2014)
Price Plan Guide – RED Sharer (for business customers) (from 1 July 2014) [PDF: 229KB]
Terms and conditions for Price Plan Guide – RED Sharer (for business customers) (from 1 July 2014)
Total Business Price Plan Guide (from 1 July 2014) [PDF: 119KB]
Terms and conditions for Total Business Price Plan Guide (from 1 July 2014)
Total Business Price Plan Guide (from 10 August 2014) [PDF: 119KB]
Terms and conditions for Total Business Price Plan Guide (from 10 August 2014)
Pay monthly price plan guide (12 August 2013 to 30 June 2014) [PDF: 854KB]
Terms and conditions for Pay monthly price plan guide (12 August 2013 to 30 June 2014)
Office 365 offered by Vodafone (prior to June 2014)
Terms and conditions for Vodafone Office 365 (prior to June 2014)
Total Business Price Plan Guide (December 2013 to 30 June 2014) [PDF: 76KB]
Terms and conditions for Total Business Price Plan Guide (December 2013 to 30 June 2014)
4G RED & 4G RED Business Price Plan Guide (December 2013 to 30 June 2014) [PDF: 69KB]
Terms and conditions for 4G RED & 4G RED Business (for business customers) Price Plan Guide (December 2013 to 30 June 2014)
Business Choice Price Plan Guide (before 1 July 2014) [PDF: 81KB]
Terms and conditions for Business Choice Price Plan Guide (before 1 July 2014)
Price Plan Guide – RED Sharer (for business customers) (before 1 July 2014) [PDF: 100KB]
Terms and conditions for Price Plan Guide – RED Sharer (for business customers) (before 1 July 2014)
Data Sharer Price Plan Guide (1 September 2013 to 30 June 2014) [PDF: 52KB]
Terms and conditions for Data Sharer Price Plan Guide (1 September 2013 to 30 June 2014)
Business Single Plan (inc Red and basic business plans) Price Plan Guide (December 2013 to 30 June 2014) [PDF: 69KB]
Terms and conditions for Business Single Plan (inc Red and basic business plans) Price Plan Guide (December 2013 to 30 June 2014)
Business Essentials Price Plan Guide (December 2013 to 30 June 2014) [PDF: 71KB]
Terms and conditions for Business Essentials Price Plan Guide (December 2013 to 30 June 2014)
Business Sharer Price Plan Guide (before 1 July 2014) [PDF: 86KB]
Terms and conditions for Business Sharer Price Plan Guide (before 1 July 2014)
Vodafone One Net Terms (prior to 2 May 2014)
Terms and conditions for Vodafone One Net prior to 2 May 2014
Introduce a Friend (before April 2014)
Terms and conditions for Introduce a Friend (before April 2014)
Pay monthly Cover Me insurance
Terms and conditions for Pay monthly Cover Me insurance (before March 2014)
Vodafone £5 Weekend Freebee
Terms and conditions for Vodafone £5 Weekend Freebee (before February 2014)
Vodafone Text and Web Freebee
Terms and conditions for Vodafone Text and Web Freebee (before February 2014)
Vodafone BlackBerry® Freebee
Terms and conditions for Vodafone BlackBerry® Freebee (before February 2014)
Vodafone Talk Freebee
Terms and conditions for Vodafone Talk Freebee (before February 2014)
Pay monthly airtime conditions (before 24 January 2014)
Terms and conditions for pay monthly customers (before 24 January 2014)
General terms (for business customers before 24 January 2014) [PDF: 143KB]
General terms for business customers (before 24 January 2014)
Business EuroTraveller (before 01 February 2014)
Terms and conditions for Business EuroTraveller (before 01 February 2014)
Vodafone Data Sharer (before September 2013)
Terms and conditions for Vodafone Data Sharer (before September 2013)
Business Essentials Price Plan Guide(before December 2013) [PDF: 75KB]
Terms and conditions for Business Essentials Price Plan (before 01 December 2013)
Business Single Plan (inc Red and basic business plans) Price Plan Guide (before December 2013) [PDF: 73KB]
Terms and conditions for Business Single Plan (before 01 December 2013)
Business Single User Price Plan Guide (before December 2013) [PDF: 75KB]
Terms and conditions for Business Single User Plan (before 01 December 2013)
Buying online (before July 2011)
Terms and conditions for buying online (before July 2011)
Buying online (before May 2011)
Terms and conditions for buying online (before May 2011)
Vodafone Freedom Packs (from January 2011)
Terms and conditions for Vodafone Freedom Packs (from January 2011)
General terms (for business customers) [PDF: 50KB]
General terms for business customers (before 1 October 2013)
General terms (for business customers)
General terms for business customers (before 5 August 2013)
Vodafone Network Access (before 11 May 2012)
Terms and conditions for Vodafone Network Access (before 11 May 2012)
Pay as you go airtime conditions (from 2011)
Terms and conditions for Pay as you go (from 2011)
Pay as you go price plan (from 2009)
Terms and conditions for Pay as you go (from 2009)
Pay monthly mobile broadband price plan terms (from October 2008)
Terms and conditions for Pay monthly mobile broadband price plan terms (from October 2008)
Pay monthly price plan terms Your plan (from 1 July 2009 to 31 January 2011)
Terms and conditions for the Pay monthly price plan (Your plan from 1 July 2009 to 31 January 2011)
Pay monthly price plan guide (before 12 August 2013)
Terms and conditions for Pay monthly price plan guide (before 12 August 2013)
Price plans for iPad & tablets, dongles & Mobile Wi-Fi and SIM only internet plans (from May 2013 to 12 August 2013)
Terms and conditions for Price plans for iPad & tablets, dongles & Mobile Wi-Fi and SIM only internet plans (from May 2013 to 12 August 2013)
Mobile broadband pay monthly price plan (from 1 July 2009)
Terms and conditions for mobile broadband Pay monthly (from 1 July 2009)
Mobile broadband price plan (from 2011)
Terms and conditions for mobile broadband price plan (from 2011)
Mobile broadband price plans (from July 2009)
Terms and conditions for mobile broadband price plans (from July 2009)
Mobile broadband price plans (from September 2011)
Terms and conditions for mobile broadband price plans (from September 2011)
Mobile broadband TopUp and Go price plan
Terms and conditions for topup and go price plan
Mobile Service Terms (before 15 October 2014) [PDF: 52KB]
Terms and conditions for mobile service (before 15th October 2014)
Pay as you go Free Weekends
Terms and conditions for Pay as you go Free Weekends
Pay as you go Airtime Conditions (before 1 October 2009)
Terms and conditions for Pay as you go (before 1 October 2009)
Pay monthly Airtime Conditions October (from October 2009)
Terms and conditions for Pay monthly airtime conditions (from October 2009)
Pay monthly Airtime Conditions (May 2010)
Terms and conditions for Pay monthly Airtime Conditions (May 2010)
Pay monthly Airtime Conditions (before 7 June 2010)
Terms and conditions for Pay monthly Airtime Conditions (before 7 June 2010)
Pay monthly airtime conditions (before 1 July 2015)
Pay monthly price plan guide (before 1 July 2015) [PDF: 483KB]
Pay monthly price plan terms anytime
Terms and conditions for the Pay monthly price plan (Anytime)
Pay monthly price plan terms Your Plan (from 2009)
Terms and conditions for the Pay monthly price plan Your Plan (from 2009)
PlayStation Vita - Wipeout Promotion (from 2012)
Terms and conditions for PlayStation Vita - Wipeout Promotion (from 2012)
Price Plan Guide – 4G RED & 4G RED Business (before December 2013) [PDF: 99KB]
Terms and conditions for 4G RED & 4G RED Business (before 01 December 2013)
Small Business 24 month price plans (from 2010)
Terms and conditions for Small Business 24 Month Price Plans (from 2010)
Sure Signal (before April 2013)
Terms and conditions for Sure Signal (before April 2013)
Total Business Price Plan Guide (before December 2013) [PDF: 81KB]
Terms and conditions for Total Business (before 01 December 2013)
Total Business
Terms and conditions for Total Business (before 29 July 2013)
Vodafone Protect (before August 2013)
Terms and conditions for Vodafone Protect (08/04/2013 - 12/08/2013)
Vodafone Text Unlimited
Terms and conditions for Vodafone Text Unlimited
Vodafone Business Insurance (before 12 September July 2013)
Terms and conditions for Vodafone Business Insurance (before 12 September July 2013)
Vodafone Insurance: accidental damage and breakdown (before 12 September 2013)
Terms and conditions for Vodafone Insurance: accidental damage and breakdown (before 12 September 2013)
Vodafone Insurance for phones (before 12 September 2013)
Terms and conditions for Vodafone Insurance for phones (before 12 September 2013)
Vodafone Insurance for tablets (before 12 September 2013)
Terms and conditions for Vodafone Insurance for tablets (before 12 September 2013)
Vodafone Insurance: theft and accidental damage (before 12 September 2013)
Terms and conditions for Vodafone Insurance: theft and accidental damage (before 12 September 2013)
Vodafone Cover Me phone insurance (before July 2011)
Terms and conditions for Vodafone Cover Me phone insurance (before July 2011)
Vodafone Cover Me tablet insurance (before April 2012)
Terms and conditions for Vodafone Cover Me tablet insurance (before April 2012)
Vodafone Passport (before August 2014)
Terms and conditions for Vodafone Passport (before August 2014)