Buying online

Your agreement with us

 

By ordering from us, you agree you’ve read and accepted the following terms:

• The buying online terms
  • If you’re purchasing a Pay monthly product and/or service, the Pay Monthly airtime conditions
  • If you’re purchasing a Pay as you go product and/or service, the Pay as you go airtime conditions
  • If you’re purchasing as a business customer, the General Terms
• The terms related to the use of this site

Your status

If you're an individual who's placing an order, you must be 18 years or older and resident in the UK, or incorporated as a business in the UK, to purchase any products or services from us.

Your order

When you order products and services from this site, we treat this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons - such as a failure to meet credit check criteria, unavailability of products or services, product or pricing errors.

On receipt of your order we'll send you an email describing the products and services you've ordered. These communications confirm we've received your order, but don't represent any acceptance of your offer to purchase products or services from us. We're not legally obliged to provide the products and services to you during the offer process (before the contract is completed). The contract between you and us will only be completed when we dispatch the products to you. Any products or services on the same order which haven't been dispatched to you don't form part of that contract. For products purchased online and delivered to store, the point of dispatch will be when you collect your device from the retail store.

We only accept a maximum of three Pay as you go products in orders placed by you within 90 days. Our Pay monthly products and services are subject to a credit check. Please read our credit check notice for more information on what we do.

Price and payment

Despite our efforts, sometimes information, discounts, promotions, e-vouchers and prices on this site may be incorrect. However, we do try to check these as part of our order processing - and if we spot an error we’ll contact you.

Prices are inclusive of VAT unless we state otherwise. Payment will be debited from your card at the point of dispatch of the products or provision of the service to you. If we’re unable to supply the products or services to you, we’ll notify you and refund the relevant amounts if debited from your card.

If you’re ordering a Pay monthly product and/or service, and your order includes upfront costs, you’ll need to pay for these using your debit or credit card. If we’re unable to take payment from your card, to avoid delaying your order we’ll add any upfront costs to your first bill. You can, however, pay for up-front costs with your card by registering for ‘My Account’ once you’ve received your order.

If you order a Pay as you go product and/or service and we’re unable to take payment from your debit or credit card, we’ll need to cancel your order. If your order is cancelled you can re-order at any time.

Discounts and e-vouchers may be subject to additional conditions, are not transferable and only valid for the products and services to which they relate.

Availability and delivery

We try to provide you with availability information for products and services on this site. Beyond what we say on such pages, we can't be more specific about availability and delivery dates.

Delivery dates are estimates only, unless you have selected delivery premium delivery service in which case we guarantee the delivery date and time that you have selected. As we process your order we'll inform you if any products or services on your order turn out to be unavailable or delayed for any reason.

How will my order be delivered?

It can be delivered to you in a variety of ways – but please choose carefully, as we can’t change the method after you decide. Please check our Orders and delivery FAQs for more information about your delivery options.

If you have ordered a Pay monthly SIM Only, Pay as you go device or any other product costing less than £60, your order will be delivered by Royal Mail standard delivery at no additional cost.

If you have ordered a Pay monthly device, Pay as you go device, Business device or any other product costing £60 or more, your order will be delivered by DPD and you can choose between standard delivery (no additional cost) and premium delivery (from £3.99).

Standard delivery:

• order before 10pm on weekdays and your order will be delivered by DPD the next working day
• order before 10pm on a Saturday, Sunday or a bank holiday and your order will be delivered by DPD two working days later
• during holiday and other busy periods deliveries may take a little longer
• a signature will be required on delivery

Premium delivery:

• order before 10pm on weekdays and your order will be delivered by DPD the next working day in you selected morning or afternoon slot
• order before 10pm on a Saturday, Sunday or a bank holiday and your order will be delivered by DPD two working days later in you selected morning or afternoon slot
• during holiday and other busy periods deliveries may take a little longer
• a signature will be required on delivery

The following postcodes are not eligible for the premium delivery service:

AB25	BT19	BT61	D10	BT93	IV28
KA30	IV8	PH25	ZZ75	AB30	BT2
BT62	D11	IM2	IV3	KA6	IV9
PH26	PH42	AB31	BT20	BT63	D12
IM3	IV30	KW1	IV99	PH3	PH43
AB32	BT21	BT64	D13	IM4	IV31
KW10	JE1	PH30	PH44	AB33	BT22
BT65	D14	IM5	IV32	KW11	JE2
PH31	TR21	AB34	BT23	BT66	D15
IM6	IV36	KW12	JE3	PH32	TR22
AB35	AB39	BT67	D16	IM7	IV4
KW13	PA45	PH33	TR23	AB36	AB41
BT68	D17	IM8	IV40	KW14	PA46
PH34	PH36	AB37	AB42	BT69	D18
IM9	IV41	KW15	PA47	PH35	PH37
AB38	AB43	BT7	D19	IM99	IV42
KW16	PA48	PA65	PH38	AB10	AB44
BT70	D2	IV1	IV43	KW17	PA49
PA66	PH39	AB11	AB45	BT71	D20
IV10	IV44	KW2	PA60	PA67	PH4
AB12	BT32	BT74	D21	IV11	IV45
KW3	PA61	PA68	PH40	AB13	BT33
BT75	DD11	IV12	IV46	KW5	PA62
PA69	PH41	AB14	BT34	BT76	DD7
GY3	IV47	KW6	PA63	PA70	PH49
AB15	BT35	BT77	DD8	GY4	IV48
KW7	PA64	PA71	PH5	AB16	BT38
BT78	DD9	GY5	IV49	KW8	PA73
PA72	PH50	AB21	BT39	BT79	FK17
GY6	IV5	KW9	PA74	PA30	PH6
AB22	BT4	BT8	FK18	GY7	IV51
KY10	PA75	PA31	PH7	AB23	BT40
BT80	FK19	GY8	IV52	KY14	PA76
PA32	PH8	AB24	BT41	BT81	FK20
GY9	IV53	KY15	PA77	PA33	PO30
AB51	BT42	BT82	FK21	HS1	IV54
KY16	PA78	PA34	PO31	AB52	BT43
BT48	G83	HS2	IV55	KY9	PA80
PA35	PO32	AB53	BT44	BT49	GY1
HS3	IV13	ML12	PH10	PA36	PO33
AB54	BT45	BT5	GY2	HS4	IV14
PA20	PH11	PA37	PO34	AB55	BT46
BT51	D22	HS5	IV15	PA21	PH12
PA38	PO35	AB56	BT47	BT52	D23
HS6	IV16	PA22	PH13	PA39	PO36
AB99	BT36	BT53	D24	HS7	IV17
PA23	PH14	PA40	PO37	BT1	BT37
BT54	D3	HS8	IV18	PA24	PH15
PA41	PO38	BT10	BT24	BT55	D4
HS9	IV19	PA25	PH16	PA42	PO39
BT11	BT25	BT56	D5	IM1	IV2
PA26	PH17	PA43	PO40	BT12	BT26
BT57	D6	IV21	IV20	PA27	PH18
PA44	PO41	BT13	BT27	BT58	D7
IV22	JE4	PA28	PH19	TR24	TD10
BT14	BT28	BT6	D8	IV23	JE5
PA29	PH20	TR25	TD11	BT15	BT29
BT60	D9	IV24	KA19	IV56	PH21
ZE1	TD12	BT16	BT3	BT94	DD10
IV25	KA27	IV6	PH22	ZE2	TD13
BT17	BT30	BT99	BT9	IV26	KA28
IV63	PH23	ZE3	TD14	BT18	BT31
D1	BT92	IV27	KA29	IV7	PH24
ZZ71	TD15

Right to cancel and return products

If you're a personal customer, you have the right to cancel your online order no later than 30 calendar days after the day you receive your products or services. This applies to all products, except digital items and software such as music and games which have been unsealed, downloaded or used.

To cancel your order within this period and to arrange the return of products, please call customer services or contact us.

If you decide to cancel your order, please note the following:

• You'll be responsible for the cost of returning the products (including any additional items sent with your product, such as chargers and headsets) to us unless:
  1. we provide you with a free-to-return envelope
  2. we've delivered them to you in error
  3. the product was damaged or defective at the date of delivery to you
• You'll need to take reasonable care of the products until they're returned or collected by us. We recommend you pack the products securely and use a recorded-delivery service to return any high value products to us;
• We have the right to charge you for any direct costs incurred in collecting the products and missing items, and we may deduct these from any sums owed to you;
• We'll refund the original purchase price (less any discounts we applied at the time of your purchase) for the products or service you're cancelling, together with the delivery charge to you (unless the delivery charge was a priority or express delivery cost) as soon as reasonably possible, and in any case within 30 days of receiving your cancellation request;
• You'll still be responsible for paying for any services such as line rental, call charges and data used up to the date of cancellation;
• Products received as part of an e-voucher or promotion on the order you're cancelling need to be returned in addition to any other products. Please see our faulty returns policy if you're experiencing any problems with the products or service you've purchased from us.

Your personal information

You should only provide us with information that's accurate and complete where we ask you to provide such information. Please read our privacy policy for information on why and how we use your personal information, and details on your rights in relation to such information.

Our liability to you

We're legally responsible to you if our negligence causes death or personal injury, but we're not responsible to you for any:

• Business loss, lost business or missed opportunities
• Loss of profits or income
• Loss of use of the services
• Special losses
• Loss of data
• Loss arising from delay or failure to deliver products or services
• Loss or damage that's not directly caused by us, or which we couldn't reasonably expect at the time we entered into the agreement with you or because of something outside of our reasonable control

General

If you’re a consumer, the terms of this agreement won’t affect any legal rights you may have under any law, and which we can’t exclude. We’ll send you notices by email, post, text, voicemail or other form of electronic message. Please tell us about any changes to your contact details so we can contact you in relation to your order or use of our services. We may update these terms from time to time, so please check the then-current version before you place your order.

These terms are governed by the laws of England and Wales, and you (and we) agree to submit to the non-exclusive jurisdiction of the courts in England and Wales.

Watch our Welcome video to see the important bits of your new agreement with Vodafone – so you can start enjoying your phone straight away.

Our details

Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. If you have any questions about your order or our services please contact us.

Version: August 2017