Travelling and using your phone abroad

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Before you travel and when you arrive

Before you go abroad, and once you arrive, there are some important things you’ll need to know.

Watch our video to find out everything you need to know to protect your phone when you're travelling abroad. Before you leave, we recommend that you:

  • Contact customer services to make sure your phone isn’t barred for use abroad
  • Enable data roaming on your phone
  • Set up PINs for your voicemail and phone
  • Set a SIM PIN, which will stop your SIM being used in a different phone
  • Make a note of our lost and stolen 24-hour helpline number - +44 7836 191 191 (international call charges apply). If your phone is lost or stolen, you’ll need to call this number straight away to report it
Find out more about our inclusive roaming claim