Make the most of your phone while you’re away
Take a look at the options for the country you’re travelling in.
Pay as you go
Find out more about prices for the country you’re travelling in.
Helpful hints and tips
Getting set up
Some phones are automatically barred from working abroad. We do this for your security – to stop anyone who isn't authorised to use your phone from using it overseas, where rates are higher. If you'll be using your phone abroad and want to make sure it'll work, please contact Customer Services.
Getting your voicemail
Listening to voicemail while you're away is easy – but you'll need to set up a security PIN before you go. To set it up, call 121 from your Vodafone mobile, then choose 4, then 2 and follow the instructions or watch our short video. If you're a Pay monthly customer calling from the UK, the call is free. If you're a Pay as you go customer, standard call charges apply.
Finding out costs
To see how much it'll cost to make and receive calls and texts from the country you're visiting, just call 4636 from your Vodafone phone (it's free, even when you're abroad). If you want some more information about costs, go to:
In most countries, you'll get a welcome text from us as soon as you arrive and switch on your phone.
It'll tell you how much it costs to use your phone abroad, as well as other useful information. This may vary depending on your phone model.
Your phone should automatically connect to one of the local networks. If this doesn't happen, you can manually search for a network by following these instructions:
- Go to the Settings menu on your phone
- Choose Phone settings
- Pick a network
If your phone's lost or stolen when you're abroad, please contact our customer services team on the number below as soon as possible.
|What you can do||How to do it|
|Call and text the UK||Replace the 0 with 0044. |
(For example, 07774 477 000 would be 0044 7774 477 000)
|Customer Services||For Pay monthly call 191 free from your Vodafone mobile or +44 7836 191 191 from any other phone (standard call charges apply) |
For Pay as you go call 191 from your Vodafone mobile (calls cost 25p) or +44 7836 191 919 from any other phone (standard call charges apply)
|Dial within the country you’re visiting||Dial 00, followed by the code for the country you're in|
|Dial another country||Dial 00, followed by the country code you are calling|
|Listening to voicemail||Dial 121 or +44 7836 121 121 from your Vodafone mobile (standard call charges apply)|
|Sign up to Vodafone EuroTraveller||call free on 5555|
|Pay as you go balance||*#1345#|
|Pay as you go TopUp||Call 2345 free from your Vodafone mobile or +44 7836 192 350 from any other phone (standard call charges apply)|
|Emergency services (Europe)||112 (free)|
Top up using a credit/debit card
You may want to register your credit/debit card details with us to make it easier to top up while you’re abroad. Here's how to do it:
- Start by topping up using your credit/debit card, then choose the option to save the card so you can use it next time
- Dial 191 for Vodafone Customer Services and pay a one-off cost of 25p to speak to an adviser
- You can also register your payment details in My Vodafone
After that, all you have to do to top up while you're away is call 2345 free from your Vodafone phone and choose option 1 to top up, followed by option 1 to top up using a credit or debit card – and then follow the instructions. Remember to make sure you have your card handy.Top up online
Make sure you've got enough credit before you go abroad. You can top up online or by registering with My Vodafone.
Other ways to top up
If you can't top up online while you're away, or haven't registered a credit or debit card you could always top up your credit in the UK before you go, or ask a family member or friend to do it for you while you're away.
On Pay monthly?
For only £5 extra a day you can use your UK minutes, texts and data when you travel in our WorldTraveller Zone