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Our legal terms

• Vodafone Broadband and Home Phone

  Vodafone Home Broadband and Phone services are subject to credit check, acceptance and availability in your area – you can check the speed and availability in your area with our availability checker. An 18-month minimum term agreement applies.

  Installation: A new line provision charge of £60 may also apply if you don’t currently have a BT Openreach line. Other upfront service and maintenance charges may apply – these are set out in the Vodafone Home Broadband and Phone Price Plan

  Payment: Payment is by Direct Debit. Please note that VAT is included in the advertised prices and charges where required and is applied at the UK standard rate in force unless otherwise stated.

  Switching service: There’s no need to contact your current supplier unless it’s Virgin Media – we’ll do it for you. If you’re a Virgin Media customer, you need to contact them using this letter (PDF: 115KB) to let them know you’re leaving. Remember to check for any early termination fees before you switch
• Broadband

  Vodafone Broadband router: A Vodafone Broadband router must be purchased by any new customers who want to take our Vodafone Home Broadband and Phone (subject to successful Vodafone Home Broadband and Phone Services availability and credit checks). Charges for the router are set out in the detailed Vodafone Home Broadband and Phone Price Plan. The Vodafone Broadband app and a compatible Android/iOS device are required to use full functionality.

  Speed: Broadband speeds referred to are maximum download and upload speeds. Speeds may vary significantly by location and are dependent on all equipment meeting minimum specifications, being fully functional and working at full speed. The range of wireless equipment can vary according to the layout of your home. Other factors can also impact internet speeds, such as distance of your home from the network exchange, the number of people using the internet, the level of use of the internet and other environmental and technological influences. Please see Broadband Speeds Explained for more details.

  Up to 9x: Vodafone Unlimited Fibre 76 (up to 76Mbps) is up to 9x faster compared with the UK’s average standard (ADSL 2+) broadband speed (8.4Mbit/s - from Ofcom UK home broadband performance report, November 2015).

  F-Secure (anti-virus software): Chargeable extra: free for first 6 months and chargeable for next 12 months at £39.99 (RRP £79.99). Covers up to 5 devices. Opt in and manual activation required via our F-Secure portal. Some features may be modified and may not be compatible with certain operation systems. Please refer to the End User Licence Agreement with the relevant third party anti-virus software provider.

  Downloading third party content: A copyright owner's permission may be required for downloading protected content. Downloading protected content without the copyright owner's consent may constitute a criminal offence. Please see the Vodafone Broadband Acceptable Use Policy for more details.

  Parental controls: Parental controls are currently available to all Vodafone Broadband and Home Phone customers. Parental Controls will be automatically set to off as default.

  Vodafone Broadband and Home Phone privacy policy: Please see our privacy policy for information on how we collect, use, share and protect your personal information.
• Home phone

  Call Costs: Details of our call costs (including a complete list of all our premium rate and international call costs and charges) are set out in the detailed Vodafone Broadband and Home Phone Price Plan

  Line rental: £19.00 a month line rental applies to Vodafone Unlimited Standard 17 Broadband.

  Evening and weekend calls: This is how we define these times:

  • ‘Daytime’ is 7am to 7pm, Monday-Friday
  • ‘Evening’ is 7pm to 7am, Monday to Friday
  • ‘Weekend’ is all day Saturday and Sunday (midnight Friday to midnight Sunday)

  Please note that bank holidays are treated as normal weekends.

  Anytime calls: can be made during daytime, evening and weekend periods.

  Connection charge: A call connection charge of 19p per call applies for all non-inclusive calls, unless otherwise stated.

  Evening and weekend calls (£4 a month optional feature): We apply all-inclusive charges to the first 60 minutes of calls to UK landlines (numbers beginning 01, 02, 03) which you dial directly, starting on weekday evenings and throughout the weekend. Details of our calling periods are listed on this page. If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60 minute call cap.

  Anytime calls (£8 a month optional feature): Anytime calls can be made during daytime, evening and weekend periods. We apply all-inclusive charges to the first 60 minutes of UK landlines (numbers beginning 01, 02, 03) and UK mobile numbers (numbers starting with 07) which you dial directly.
  
  If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60 minute call cap.
  
  Note: This service doesn’t include other numbers that begin with 07 such as personal numbering services (starting 070), paging services (starting 076) or call forwarding services (07744 or 07755).

  Number Transfer: Our ability to transfer your number is subject to availability.

  Subscription Features: Where a feature or feature bundle attracts a monthly subscription charge, you must retain the feature for a minimum of 30 days. Costs are detailed in this Price Plan.
  Offers, promotions and discounts: Our offers and promotions are available to new Vodafone Broadband and Home Phone customers only.

  Existing Vodafone mobile customer discount: £3 monthly discount for existing Vodafone mobile customers will be removed if you’re no longer a Vodafone mobile customer.

  International 300 (£5 a month optional feature): includes 300 minutes of calls to landlines in pre-defined international destinations. It also includes calls to mobiles to limited destinations each month (see below for included countries). Minutes above 300 will be charged at standard international calling rates plus prevailing call connection charge. You must keep your International 300 package for at least 30 days. Available to Vodafone Home Broadband and Phone customers only. We reserve the right to vary the inclusive minutes and/or the countries included within the International 300 package. We will publish these changes on our website, so please check vodafone.co.uk/broadband regularly. The changes will take effect when posted on the website. Further terms and conditions may apply, see vodafone.co.uk/broadband for details.

  Inclusive destinations: Andorra, Argentina, Australia, Austria, Azores, Bangladesh (incl. mobile), Belgium, Bulgaria, Canada (incl. mobile), Canary Islands, China (incl. mobile), Croatia, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hong Kong, Hungary, Iceland, India (incl. mobile), Ireland, Israel, Italy, Japan, Luxembourg, Madeira, Malaysia, Malta, Martinique, Netherlands, New Zealand, Poland, Portugal, Puerto Rico (incl. mobile), Romania, Singapore (incl. mobile), Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Thailand (incl. mobile), USA (incl. mobile)
• Competitor comparisons

  Competitor comparisons

  All of our price comparisons are based on a customer purchasing broadband for a minimum 18 months. We use the most recent online pricing of the major broadband providers when comparing against our current pricing:

  • Unlimited Fibre 38 (up to 38Mbps) – 18-month minimum term, £25 a month for a Vodafone mobile customer, £0 activation fee and £9.95 delivery fee.
  • Unlimited Fibre 38 (up to 38Mbps) – 18-month minimum term, £28 a month, £0 activation fee and £9.95 delivery fee.
  • Unlimited Fibre 76 (up to 76Mbps) – 18-month minimum term, £30 a month for a Vodafone mobile customer, £0 activation fee and £9.95 delivery fee.
  • Unlimited Fibre 76 (up to 76Mbps) – 18-month minimum term, £33 a month, £0 activation fee and £9.95 delivery fee.

  All price comparisons exclude new line installation costs and any additional reward cards (unless stated). Prices correct as of: 01/06/2017

  The following comparisons are based on a Vodafone mobile customer purchasing Unlimited Fibre 38. Customers on other mobile networks will save £54 less (£3 a month over 18 months) than the savings below:

  Price comparison: 18-month price comparison based on Vodafone's Unlimited Fibre 38 (up to 38Mbps): 18-month min term, £25pm for a Vodafone mobile customer plus £0 activation fee and £9.95 delivery fee;

  • Save £304 vs. BT’s Unlimited Infinity 1 & calls (up to 52Mbps): 12-month minimum term, £34.99 a month for 12 months, £47.49 a month thereafter, plus £50 activation fee and £9.99 delivery fee. (including Weekend Calls, Net Protect, BT Sports Pack (free for 3 months) and 100GB cloud storage),
  • Save £129 vs. Sky’s Fibre Unlimited (up to 38Mbps): 18-month minimum term, £30.00 a month for 18 months, £30.00 a month thereafter, plus £39 activation fee and £9.95 delivery fee.
  • Save £125 vs. TalkTalk's Faster Fibre Broadband (up to 38Mbps): 18-month minimum term, £32.00 a month for 18 months, plus £9 activation fee (including an Essential SIM with 200 minutes, unlimited texts and 500Mb of data a month),
  • Save £179 vs. Virgin Media’s Vivid 100 Fibre Broadband & Phone (up to 100mbps): 12-month minimum term, £32.00 a month for 12 months, £32.00 a month thereafter, plus £14.99 activation fee,

  Lowest priced unlimited fibre in the market versus major broadband providers: BT, Sky, TalkTalk and Virgin Media.

  Price comparison: 18-month price comparison based on Vodafone's Unlimited Fibre 76 (up to 76Mbps): 18-month min term, £30pm for a Vodafone mobile customer plus £0 activation fee and £9.95 delivery fee;

  • Save £343 vs. BT’s Unlimited Infinity 2 & calls (up to 76Mbps): 12-month minimum term, £44.99 a month for 12 months, £53.99 a month thereafter, plus £20 activation fee. (including Weekend Calls, Net Protect, BT Sports Pack (free for 3 months) and 500GB cloud storage),
  • Save £129 vs. Sky’s Fibre Max  (up to 76Mbps): 18-month minimum term, £35.00 a month for 18 months, £35.00 a month thereafter, plus £39 activation fee,
  • Save £125 vs. TalkTalk's Unlimited Fibre Large (up to 76Mbps): 18-month minimum term, £37.00 a month for 18 months, plus £9.00 activation fee (including an Essential SIM with 200 minutes, unlimited texts and 500Mb of data a month),

  All price comparisons exclude new line installation costs and any additional reward cards (unless stated). Prices correct as of: 01/06/2017

  Up to 40% faster than BT: Comparison based on theoretical maximum download speed of service (up to 76Mbps vs. up to 52Mbps). Speeds may vary significantly by location, and are dependent on equipment meeting minimum specifications, being fully functional and working at full speed.