Early Black Friday deal

Get a Google Nest Hub Max on us

When you buy Superfast Broadband – head below to find out how to claim. Hurry, offer ends 2 December. Terms apply. 
 

Check your broadband availability and speed

35 Mbps

Average download speed

Superfast 1

Great for everyday browsing and streaming on a few devices

  • 25 Mbps guaranteed minimum download speed or money back

  • Unlimited broadband usage

  • 18 Months minimum term

  • Vodafone Wi-Fi Hub

  • 6-month free trial of F-Secure SAFE

63 Mbps

Average download speed

Superfast 2

Great for all-round streaming and gaming in busier homes

  • 55 Mbps guaranteed minimum download speed or money back

  • Unlimited broadband usage

  • 18 Months minimum term

  • Vodafone Wi-Fi Hub

  • 6-month free trial of F-Secure SAFE

Early Black Friday deal
Perfect for a busy home

Connect to the people and things you love with Superfast broadband and Google Nest Hub Max.

•    Connect to smart devices for complete control of your home
•    Keep the whole family organised with smart apps
•    Get hands-free help from Google Assistant when you’re home – and Nest security when you’re not
•    Make video calls, listen to music and watch videos with the built-in Chromecast.

How to claim your Google Nest Hub Max

 

  • Head to www.superfastpromotions.com. The form opens 15th December, so please hold tight until then

  • Enter your details – make sure you have your order number to hand

  • Your Google Nest Hub Max will be sent as soon as we verify the claim.

 

Where do I go to claim to my Google Nest Hub Max?

Head over to www.superfastpromotions.com from Sunday 15th December to claim. You can view info and help on this website before the claim date. Alternatively, you can also call us on 0345 216 0042. Remember, you must claim your Google Nest Hub Max within 60 days of your order date.

How do I claim?

Fill out the simple form on the website with your order number (we’ll send this to you once you complete your order) and postcode. We’ll run a few checks to make sure your broadband is still active after 14 days, and then we’ll send you your Google Nest Hub Max.

How can I track my Google Nest Hub Max?

To check the status and tracking of your claim you can either visit www.superfastpromotions.com or  you can call us on 0345 216 0042.  Please note, we’ll run a few checks to make sure your broadband is still active after 14 days before we ship your order. Unfortunately we cannot guarantee delivery before Christmas - please hold tight for your Google Nest Hub Max!  

How do I know if I’m eligible for a Google Nest Hub Max?

Our offer is available to both new and upgrading Vodafone Broadband customers. If you’ve purchased our Superfast 1 or Superfast 2 broadband plans between the Friday 15 November and Monday 2 December (without any additional discounts), you’ll be eligible to claim a Google Nest Hub Max on us.

Who can I call if I have an issue?

If you have any issues relating to this offer, please do not hesitate to contact us on 0345 216 0042 . This is a dedicated number for all queries relating to our Google Nest Hub Max offer.

For all other Vodafone Broadband queries, please call us on 191 from your Vodafone mobile, or 03333 040 191 from other UK landlines and mobiles.
 

 

Introducing the new Vodafone Broadband app

Enjoy our best ever broadband experience with the all-new, award-winning Vodafone Broadband app. With Device Boost, WiFi Scheduler and more, you can take full control of your WiFi - and it's free to download.

Award-winning Home Broadband

We’re thrilled to have won three awards from uSwitch and Broadband Genie, including Broadband Provider of the Year 2019. 

 

Ultimate Broadband Guarantee

 

  Superfast speeds to your router - or money off until it's fixed

 

  Claim your discount easily with our Vodafone Broadband App

 

  Guarantee applies to all Superfast Broadband customers

 

Our legal terms

 

Vodafone Broadband and Home Phone services are subject to acceptance and availability in your area. Subject to credit check, an 18-month minimum term agreement applies.

 

Upfront fee: A new line provision charge of £60 may also apply if you don’t currently have a BT Openreach line at your address. Other upfront service and maintenance charges may apply – these are set out in the detailed Vodafone Broadband and Home Phone Price Plan.

 

Line rental: No line rental is required with all Broadband and Home Phone services.

 

Vodafone Broadband Router: £0.00 router fee applies.

 

Payment: Payment is by Direct Debit. Please note that VAT is included in the advertised prices and charges where required and is applied at the UK standard rate in force unless otherwise stated.

 

Vodafone Broadband App: Compatible Android/iOS device required for full functionality. 

 

Broadband discounts: If you have signed up to a Pay Monthly mobile plan and a Broadband plan (‘Eligible Services’) you will be eligible for a discount on your Broadband plan. Both services must remain connected to continue to  receive the discount. The discount amount will vary depending on what Eligible Services you have. Please see your Home Broadband Charges Guide for more information on discounts.
 

 

Vodafone Broadband router: We’ll provide a Vodafone Broadband router to any new customers who want to take out a Vodafone Broadband and Home Phone bundle (subject to successful Vodafone Broadband and Home Phone services availability and credit checks).

 

Speed: 35 Mbps & 63 Mbps average speed claim: 73% of customers on Superfast 1 receive speeds above 35 Mbps [and 61% of customer on Superfast 2 receive above 63 Mbps]. We base our average speeds on sync speed (the speed of your line from the street cabinet or telephone exchange to your router). Speeds may vary significantly by location and are dependent on all equipment meeting minimum specifications, being fully functional and working at full speed. The range of wireless equipment can vary according to the layout of your home. Other factors can also impact internet speeds, such as distance of your home from the network exchange, the number of people using the internet, the level of use of the internet and other environmental and technological influences.

 

Ultimate Broadband Guarantee: 18-month agreement. Subject to credit check, acceptance & availability in your area. Ultimate Broadband Guarantee: Claim a discount if sync speed is below 25Mbps for Superfast 1 (average speed 35 Mbps) & 55Mbps for Superfast 2 (average speed 63 Mbps). A discount will be applied to your monthly price plan. New & upgrading fibre customers only. Claims must be made via the Vodafone Broadband app. Your Vodafone router must be plugged in and switched on for sync speed to be captured. Terms apply, you can check the speed and availability in your area at vodafone.co.uk/broadband

 

Up to 6x faster than standard UK broadband: Vodafone Superfast 2 Broadband is up to 6 times faster compared with the UK’s average standard (ADSL) broadband speed (9Mbps - from Ofcom broadband performance report, 2017).

 

Fastest growing major home broadband provider: Growth rate independently verified by GfK, based on 33,949 Tech360 interviews with broadband users between Sept 2016 to Oct 2017 and 33,352 interviews with broadband users between Oct 2017 and Sept 2018. Major providers compared against include BT, Sky, Virgin Media, Plusnet and TalkTalk.

 

F-Secure (anti-virus software): Chargeable extra - free for first 6 months and chargeable for next 12 months at £39.99 (RRP £79.99). Covers up to 5 devices. Opt in and manual activation required at www.vodafone.co.uk/F-Secure. Some features may be modified and may not be compatible with certain operation systems. Please refer to the End User Licence Agreement with the relevant third party anti-virus software provider.

 

Downloading third party content: A copyright owner's permission may be required for downloading protected content. Downloading protected content without the copyright owner's consent may constitute a criminal offence. Please see the Vodafone Broadband Acceptable Use Policy for more details.

 

Parental controls: Parental controls are currently available to all Vodafone Broadband and Home Phone customers. Parental Controls will be automatically set to off as default.

 

Vodafone Broadband and Home Phone privacy policy: Please see our privacy policy for information on how we collect, use, share and protect your personal information.

 

uSwitch awards: as awarded by uSwitch in February 2019. uSwitch Broadband and Mobiles Award winners are decided by customer satisfaction research and uSwitch’s team of judges, composed of industry experts and technology journalists. For more information about the awards, please visit uSwitch

 

Broadband Genie award: as awarded by Broadband Genie in March 2019. Broadband Genie’s Home Broadband Survey gathers the opinions of thousands of UK broadband users. For more information about the award, please visit Broadband Genie 

 

All independent checks performed by FDM on behalf of Vodafone.

 

Call costs and subscription features: Details of our call costs (including a complete list of all our premium rate and international call costs and charges) are set out in our Vodafone Broadband and Home Phone Price Plan The costs of any features or feature bundles which include a monthly subscription charge are also included in this Price Plan. Please note that any features or feature bundles must be retained for a minimum of 30 days.

 

Line rental: No line rental is required with all Broadband and Home Phone services.

 

Evening and weekend calls: You may purchase extra call bundles allowing calls to certain numbers at particular times of the day. This is how we define these times:

  • ‘Daytime’ is 7am to 7pm, Monday-Friday
  • ‘Evening’ is 7pm to 7am, Monday to Friday
  • Weekend’ is all day Saturday and Sunday (midnight Friday to midnight Sunday). Please note that bank holidays are treated as normal weekends.

 

Anytime calls: Can be made during daytime, evening and weekend periods.

 

Inclusive calls: Are to standard UK landlines (starting 01, 02, 03) only. 60 minutes max duration per call; standard call charges apply after 60 minutes. You can hang up and re-dial before 60 minutes to avoid these charges.

 

Connection charge: A call connection charge of 19p per call applies for all non-inclusive calls, unless otherwise stated.

 

Number Transfer: Our ability to transfer your number is subject to availability.

 

Offers, promotions and discounts: Our offers and promotions are available to new Vodafone Broadband and Home Phone customers only.

 

 

1. Subject to Participants purchasing an eligible Vodafone Home Broadband Service as listed in Table 1 below (Qualifying Service) from Vodafone Limited between November 15, 2019 (00:01 – GMT) to December 2, 2019 (23:59 – GMT) (Promotion Period), Participants may (subject to full compliance with these Terms and Conditions (Promotion Terms)) be eligible to claim a Reward (as set out in Table 1 below), from Opia Limited (the Administrator) who is running this promotion (the Promotion) on behalf of Google Commerce Ltd  and Vodafone Limited.

 

Table 1

Qualifying Service

Reward

Superfast 1 or Superfast 2 Vodafone Home Broadband Service

One (1) : Google Nest Hub Max

 


2.  This Promotion is only open to individual residents of the United Kingdom over the age of 18 (Participant) who must not be: (i) a resident of any U.S. embargoed country, or (ii) ordinarily resident in a U.S. embargoed country (individuals holding an embargoed country passport and a non-permanent visa (student, visitor, temporary, business) for any country outside the U.S.).

3. Employees of Google are not eligible to take part in the Promotion.

4. Limit of one (1) Reward per household during the Promotional Period, irrespective of the quantity of Qualifying Services purchased.

5.  This Promotion will run in conjunction with all other warranties or returns policies, whether in-box, statutory or otherwise that are available to the Participant.

Claiming a Reward

6. To take part in the Promotion, Participants must submit a claim between thirty (30) and sixty (60) calendar days after the date of purchase of the Qualifying Service at www.SuperfastPromotions.com (Claim). In order to complete the Claim form, the Participant must provide following information: Participant’s full name and UK postal address where the Reward should be delivered and upload a copy of the receipt or invoice from the Qualifying Retailer. To avoid confusion, the date of purchase shall be considered day 1 for the purposes of the Promotion.

7. For the avoidance of doubt, the last day to submit a Claim is 30 January 2020  (23:59 – GMT) for a Participant who purchased their Qualifying Service on the 02 December 2019.

8. Participants will be notified by the Administrator of approval or non-approval of their Claim (Claim Validation) within 2 working days of receipt of a valid Claim (validity to be determined at the sole discretion of the Administrator).  Participants will be notified using the email address they have provided in the Claim form.

9. Participants who provide incomplete or incorrect information when submitting their Claim shall be notified within 2 working days and provided with an opportunity to provide the missing information within 7 days in order for their Claim to be approved (provided that either the email address or telephone number on the Claim form is correct). Failure to provide the required information within this timeframe will result in the Claim being rejected. If the Participant cannot be contacted using the telephone number or email address contained on the Claim form, the Claim will be rejected. Participants may lodge a new Claim, provided they comply with these Promotion Terms.

 10. If a Participant returns or cancels their purchased Qualifying Service at any time before submitting a Claim, the Participant is not entitled to make a Claim and the Administrator shall reject any such Claim. If a Participant returns or cancels the delivery/installation of a Qualifying Service after submitting a Claim, the Claim will be invalid. Google reserves the right to check the with Participating Retailer whether a Qualifying Service has been cancelled. 

 11.  The Administrator shall endeavor to ship the Reward within 30 to 60 days of Claim Validation. In the event of unforeseen circumstances or exhaustion of Reward stocks, the Administrator reserves the right to substitute the Reward with an alternative reward of equal or greater value for the Reward.

12.  Rewards are non-transferrable, non-modifiable, non-reimbursable, non-refundable or non-exchangeable. Only the legal owner of a Qualifying Service is eligible to take part in the Promotion.

13.  The Promoter reserves the right to change these Promotion Terms with future effect.

14. If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Administrator’s customer service team by email at help@SuperfastPromotions.com or by phone (UK) 0345 216 0042 within seven (7) days of a Claim being submitted.

15.  Unless otherwise specified, this Promotion may not be combined with any other promotion.

16. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers fraudulent, an abuse of the spirit of the Promotion, or Claims that do not comply with these Promotion Terms.

 17.  The Administrator reserves the right to closely monitor usage of the promotional website, including users’ IP addresses, so that the Administrator may identify any misuse, and disqualify those applications. The Administrator will comply with relevant data protection law. Participants will be solely responsible for all applicable taxes and any other relevant costs, expenses relating to the Promotion (unless otherwise stated in these Promotion Terms)

18.  Neither the Promoter nor the Administrator will in any way be responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind, even if the foregoing  prevents, or otherwise obstructs, the Participant from participating in the Promotion.

19.  All personal information collected by the Administrator on behalf of the Vodafone Limited and Google for the purposes of this Promotion shall only be held and processed for the purposes of the Promotion and will be done so in accordance with the Google’s privacy policy available at: https://policies.google.com/?hl=en-GB&gl=uk. By making a Claim, Participants acknowledge that anonymized Claim information may be shared with Vodafone Limited and Google.

20.  This Promotion shall be governed and run in accordance with the laws of England and Wales.