Which type of broadband customer are you? We've taken a look at four average customers in the UK, and shown their typical daily Home Broadband activity and the minimum speeds needed to sustain activity.
Sync is the speed from your exchange to your router - the connection into your home. We guarantee this as it is the most accurate measurement and largely within the control of us and the line provider. This means we can try and fix any problems and make improvements. It is a number that both we and the customer can measure.
Throughput is the speed on your devices. It is a less reliable measurement as it is dependent on a number of factors, including the type of device, number of devices connected, the location of your router (including what it is next to), interference from your neighbours WiFi and wiring in your home.
We use the sync speed as it is largely within the control of us and Openreach to identify if there are faults and improvements that can be made to improve the network where you live.