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The Ultimate Broadband Guarantee

The Ultimate Broadband Guarantee

Superfast speeds to your router - or money off until it’s fixed

 

We're so confident in the broadband we provide that we're putting money on it

Guaranteed minimum sync speeds

We're the only broadband provider to guarantee you a minimum sync speed – 25Mbps for Superfast 1 and 55Mbps for Superfast 2.

Money off until it's fixed

If your sync speed ever drops below our guarantee, you'll receive a 15% discount on your bill until the problem is solved.

Easy-to-claim discount

Claiming your 15% discount is simple in the Vodafone Broadband app – and it'll be added to your account immediately.

We're here to help

We have a dedicated broadband team that aims to get you back up and running if your sync speeds ever fall below our guarantee.

Check your broadband availability and speed

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We guarantee your sync speed because we can control it

Sync is the speed from your exchange to your router. We use this speed as a measurement for our guarantee as it’s in the control of both us and the line provider.

Sync Speed
Sync Speed
But there are other speeds we can’t control

Throughput is the speed from your router to your devices at home. Throughput is more difficult for your service provider to control due to factors such as location and number of devices, which is why we don’t guarantee it.

Want to know more?

Read our demystifying broadband speed blog to learn more about sync and throughput speeds, and how you can improve your throughput speed at home.

Check your sync speed

With our Ultimate Broadband Guarantee, you can claim a 15% discount if your sync speed is lower than our Superfast 1 minimum speed (25Mbps) or our Superfast 2 minimum speed (55Mbps). Find out if you’re eligible for a discount by checking your sync speed via the following methods.

Typing 192.168.1.1 into the web browser will open your router's online portal. Then just follow these steps:

  1. Where prompted, enter the password: Vodafone (unless you've chosen your own)
  2. Once you're logged in, your sync speed will be clearly displayed by the image of the router.
  3. To claim the Ultimate Broadband Guarantee please use Vodafone Broadband App
Broadband Router
Award-winning broadband

Vodafone has been awarded the fastest and best value broadband service by Broadband Genie.

Broadband Genie Provider   Broadband Genie Fastest