RPI price adjustments
Retail Price Index (RPI) price adjustments
Annual Retail Price Index (RPI) price adjustments
All new Pay monthly contracts taken out on or after 5 May 2016, and Mobile Broadband contracts taken out on or after 28 September 2016 (including upgrades), have an annual price adjustment in line with the Retail Price Index (RPI).
The RPI is a widely recognised measure of the UK’s general level of inflation and is used by many industries as a guide on whether to adjust prices, and by how much.
For consumer contracts, we use the RPI figure published by the Office for National Statistics in March and apply the change in April each year.
If you’re on an existing contract purchased before 5 May 2016, it'll still be covered by our Fixed Price Promise, so you won’t see any RPI adjustment.
2020 RPI changes
The RPI figure published in March 2020 is 2.5%.
If you’re on a Pay monthly contract taken out on or after 5 May 2016, or a Mobile Broadband contract taken out on or after 28 September 2016 (including upgrades), you’ll see this change from your April bill, in line with your terms and conditions
Frequently asked questions
Does this mean the Fixed Price Promise is finishing?
For new and upgrading customers yes, but we’ll continue to honour our Fixed Price Promise to customers who purchased a Pay monthly plan before 5 May 2016 until the end of their contract.
How much will prices increase each year?
The actual adjustment is dictated by the RPI rate published by the Office of National Statistics in March (consumer contracts) and January (business plans) each year.
As an example, if the rate is 2.5%, prices would be affected as follows:
- A customer paying £20 a month would see their plan increase by 50p a month from April
- A customer paying £40 a month would see their plan increase by £1 a month from April
What if I have a discount?
RPI is applied to your monthly fee, before the discount is applied.
What does this mean for the Fixed Price Promise?
The Fixed Price Promise hasn’t been applicable for new or upgrading customers since 5 May 2016, but we’ll continue to honour it for customers who purchased a Pay monthly plan before that date until the end of their contract.