We’ll send you an email when your SIM is ready to use. This shouldn’t take more than 24 hours. We recommend you don’t request another SIM swap until this request is complete.

If your SIM doesn’t work when you first use it, try restarting your phone.

Have you reported your phone lost or stolen?

If you reported your device lost or stolen, there might be a bar on your SIM. Please contact us so we can remove this.