Let us know about a critical illness
We understand that this is a difficult time – we'll try to make these next steps as quick and simple as possible.

Tell us about your illness, or another Vodafone customer's, and you can request changes to a Vodafone account free of charge. You (or your representative) can close the account, change to Pay as you go, or transfer the account to someone else.

Or, if you prefer, you can call our dedicated team instead.

We'll email you within 10 working days to confirm we've made the change(s). If needed, we may get in touch with you to talk further about your request.

If you prefer, you can call our dedicated team free on 0808 005 7452. Our lines are open Monday to Friday, 8am to 10pm and Saturday to Sunday, 8am to 8pm.

Fields marked with an asterisk * are required
Are you filling out this form for you or on behalf of another person?

What type of Vodafone account do you have?
What type of Vodafone account do they have?
Your details
Their details


How would you like us to contact you?*
How would they like us to contact them?*


Enter manually
What do you want to do with your mobile account?*
What do they want to do with the mobile account?*


What do you want to do with your broadband account?*
What do they want to do with the broadband account?*


Please add any further details about the account changes you want to make (optional)
Please add any further details about the account changes they want to make (optional)
Proof of illness
We need proof of critical illness, mental health conditions, or care home residency.



Add a file
Please add any further information related to your condition that you’d like us to be aware of (optional)
Please add any further information related to their condition that they’d like us to be aware of (optional)
Please provide your contact details


How would you like us to contact you?*