Fraud prevention

What you need to know about fraud prevention

You can ask us about how we use your details for fraud prevention when you take out your Vodafone agreement.

We may release details of your agreement with us to credit-reference agencies, debt-collection agencies and fraud-prevention agencies. This could include changes of address, payments made, account balances, missed payments, disputes and queries.

We, and other organisations, may use this information to help make decisions about other credit applications made by you, other members of your household or people you’re linked to financially. This is to protect you, our other customers, and our business from fraudulent activity.

If we detect that false or inaccurate information has been provided and fraud is identified, we will pass the details to fraud-prevention agencies. Law-enforcement agencies may then access and use this information. We, and other organisations, may also access and use this information to prevent fraud and money laundering, for example, when:

  • checking details on applications for credit or other credit-related facilities
  • managing credit and credit-related accounts or facilities
  • recovering debt
  • checking details on proposals and claims for all types of insurance
  • checking details of job applicants and employees

We, and other organisations, may also access and use any information recorded by fraud-prevention agencies from other countries.

Please contact us if you want to receive details of the relevant fraud prevention agencies.