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Vodafone Home Broadband and Phone – privacy supplement

This privacy supplement gives some general information around the processing conducted for home phone services and broadband internet services, to provide further context to our main privacy policy. If you’re using Home Broadband and Phone together with another service, you should read the privacy information for the other service too.

If you have any queries in any aspect of this privacy supplement, please use our privacy query form and a member of our dedicated team will respond to you.

Home Phone

In order for you to make phone calls, we need to process data. For example, we’ll process both the initiating and receiving phone number and data such as the time and date of the call for billing purposes.

When you sign up to Home Phone, we’ll ask if you want your details in the Phone Book or other directories.

If you say ‘no’, your number will be ex-directory and not included – otherwise your details are published and information is shared with the providers of those directory services.

Home Broadband and Wi-Fi

Vodafone Home Broadband provides your hardware with connectivity in the home. In order for you to be able to access the internet, we process data such as the kind of device you are browsing on (for example, each device will have a media access control (MAC) address), your browsing speeds, and the amount of data you’re using (for example, streaming videos will use up more data than email, although we don’t see what it is you’re doing).

When you are browsing the internet, your data will be processed by the devices you're browsing the internet on (for example, remembering your browsing history). Also, websites you visit will process your information either through your interaction with the site and information you provide to them, or through the use of cookies.

To understand how to manage your cookie preferences, you can visit allaboutcookies.org