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Vodafone Wi-Fi Calling for Business

We know there may be times when it’s hard to get a mobile signal – whether you’re in a rural location or a basement office, on the London Underground or inside an old building with thick walls. But a poor mobile signal no longer means missed opportunities. Make business calls anywhere there’s Wi-Fi, with Wi-Fi Calling.

Wi-Fi Calling is easy to set-up on your business phones. There are no apps and no separate hardware (like signal boxes) to install – and no additional charges* to use the service.

And once you or your employees have connected to the Wi-Fi Network, the phone will automatically switch over to Wi-Fi Calling when there's no mobile signal available, or if it drops below a certain threshold.

Wi-Fi Calling lets you call your customers, clients and colleagues without interruption. Business calls can be made as normal on the phone's regular number to any other phone, including those in the phone’s address book. And the person being called doesn't need to have Wi-Fi Calling.

* Calls made while using Wi-Fi Calling will be charged at the same rate as calls made on the Vodafone network according to your price plan.

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

1-9 employees

0808 099 6776

Calls to this number are free.

10-150 employees

0808 004 4495

Calls to this number are free.

When would you use Wi-Fi Calling?

There are plenty of times where having poor or no mobile signal can hinder your workers or your business. Here are some examples where Wi-Fi Calling will give your employees the connection they need.

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Home workers

Employees who spend part or all of their time working from home, where they have poor network coverage at their home location but a good Wi-Fi connection.

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Field-based workers

Field-based employees who travel frequently within the UK, including locations with inadequate mobile coverage but where Wi-Fi is available, such as hotels.

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Basement offices

If your business or employees operate within a larger building, such as a basement office, which has Wi-Fi access but no mobile coverage.

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Small offices

Smaller branch offices with up to 10 people which has Wi-Fi access but no mobile coverage.

Wi-Fi Calling is especially suitable for providing a smaller-scale equivalent to in-building coverage solutions (less than 10 users on a site), but isn’t a suitable replacement for larger and more complex in-building coverage requirements. Larger organisations should see our range of in-building solutions.

How to get Wi-Fi Calling

To use Wi-Fi Calling you'll need a compatible device and price plan.

Compatible price plans:

  • Red, Red Extra, Red Entertainment, Red Value Bundle, Red Sharer
  • Business Value, Business Extra, Business Premier, Business Black, Business Black Global, Business Plus, Business Freedom no-VPN version, Business Advance
  • Our latest Public Sector price plans

Compatible devices:

  • Samsung – Galaxy A3 (2016 and 2017), A5 (2016 and 2017), A6, A8, J5 (2016 and 2017), J3 (2017), J6 (2018), S6, S6 Edge, S6 Edge+, S7, S7 Edge, S8, S8+, S9, S9+, Note8, Note 9 and XCover
  • Apple – iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and iPhone SE
  • Huawei – P10, P10 Plus, Smart Mate 10 Pro, P Smart, P20, P20 Pro, P10 Lite, P20 Lite
  • Sony – XZ Premium, XZ1, XZ1 Compact, XA 2, XZ2, XZ3
  • Vodafone – N8, Smart Ultra 7, Smart Platinum 7, Smart N9 Lite

All the listed devices will support the Wi-Fi calling service when purchased directly from Vodafone. Please note that phones purchased from other UK telecom providers are unlikely to support Vodafone Wi-Fi Calling (with the exception of iPhones, which should work regardless.

While some devices (like those from Apple and Samsung) will be compatible when bought from 3rd party retailers/resellers/distributors, we are still working with other manufacturers to add settings to devices not purchased through our direct channels.

Ready to make and receive calls with Wi-Fi Calling? Just follow these steps to set up your business phone(s):

How to set up Wi-Fi Calling on compatible iPhone models

How to set up Wi-Fi Calling on compatible Android models

Please note: we can offer only general guidance on the suitability and use of Wi-Fi Calling, as the performance of the service is dependent on your Wi-Fi network and Internet connection.

The following price plans are not eligible for Wi-Fi Calling: One Net Business, One Net Enterprise and One Net Express plans, VONE_C plans, Business Freedom, Business Sharer, Vodafone Volume Tariff, Mobile Exchange, Mobile Broadband Caller, Legacy Sharer Plans such as Share time, Group Saver, Business Choice, Total Business, Business and any other legacy Business Plans that include VPN.

Why Vodafone

Innovating to stay ahead

Delivering superior customer service and support

Offering greater value

Let’s talk

Give us a call, or speak to your account manager, to find out what we can do to help your business reach its full potential.

New customers

1-9 employees

0808 099 6776

Calls to this number are free.

10-150 employees

0808 004 4495

Calls to this number are free.

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