Vodafone Business Support & Help

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Pay monthly

Support for upgrades, switching plans, travelling abroad, and more.

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Joining and leaving

Help with joining Vodafone, switching services, or closing your account.

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Account

Manage your account settings  and access details.

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Billing

View bills, understand charges, and manage payments.

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Business broadband

Set up, manage, and fix issues with business broadband.

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Products and services

Support for your business plans, add‑ons, and services.

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Phones and devices

Get help in buying, setting up and using your business devices.

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SIM and eSIM

Support for getting new SIMs, replacement of old SIMs and switching to eSIMs.

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Most frequently asked questions

I can’t log in to My Vodafone

What do the lights on the WiFi dongle mean?

When will my broadband be activated?

How do I report a bereavement?

How do I update my WiFi name and password?

Get in touch with us (for businesses with 10-249 employees)

Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.

Call us

Call us by selecting the best number that matches your business need

Call me back

Busy right now? We’ll call you

Request a callback

Out of hours support is available between 6pm-8am from Monday to Friday. This includes weekends and Bank Holidays.

The out of hours services you can receive depends on whether you’re a Foundation customer or a Tiered customer. Our out of hours service matrix outlines what support you can receive during out of hours periods.

	Foundation	Tiered
DPA Process for End Users
Bar CTN (Lost or Stolen)
Request PUK Codes
Device Support
Voicemail Reset
Make PAC Requests
Raise a Coverage Issue
VCO Log-In Support
SIM Activations /SIM Swaps
Request a Non Chargeable Recovery Call Back**
Request a Chargeable Recovery Call Back**
Lift International + Roaming
Cancellation Procedure
Request NUC Codes
Change Diverts
Lift Content Control
Sure Signal Support
Chargeable Requests
Unbar CTN
User Secretaries Allowed***

**Following completion of diagnostics, if it’s determined the device is faulty, a form will be completed and submitted. The advisor will confirm the Annovo team will contact the customer during core hours.

***Applies to main contacts only who can complete requests on behalf of an end user.

Get in touch with us (for businesses with 250+ employees)

Opening hours: 8am - 6pm. Out of hours support* is available from 6pm - 8am.

Call us

Existing customers call 191

0808 099 8877

Call me back

Busy right now? We’ll call you

Request a callback

	Foundation	Tiered
DPA Process for End Users
Bar CTN (Lost or Stolen)
Request PUK Codes
Device Support
Voicemail Reset
Make PAC Requests
Raise a Coverage Issue
VCO Log-In Support
SIM Activations /SIM Swaps
Request a Non Chargeable Recovery Call Back**
Request a Chargeable Recovery Call Back**
Lift International + Roaming
Cancellation Procedure
Request NUC Codes
Change Diverts
Lift Content Control
Sure Signal Support
Chargeable Requests
Unbar CTN
User Secretaries Allowed***

***Applies to main contacts only who can complete requests on behalf of an end user.

Business

Switch to

Explore support topics

Pay monthly

Joining and leaving

Account

Billing

Business broadband

Products and services

Phones and devices

SIM and eSIM

Most frequently asked questions

I can’t log in to My Vodafone

What do the lights on the WiFi dongle mean?

When will my broadband be activated?

How do I report a bereavement?

How do I update my WiFi name and password?

Get in touch with us (for businesses with 1-9 employees)

Call us

Call me back

Get in touch with us (for businesses with 10-249 employees)

Call us

Call me back

*Out of hours support

Get in touch with us (for businesses with 250+ employees)

Call us

Call me back

*Out of hours support

Get in touch with us for public sector

0808 005 7474

Small business (1-9 employees)

Business solutions

Help & Information

Vodafone UK