Will my product auto-renew?

Vodafone Business Marketplace supports different types of products, and each of them may have a different behaviour at the end of their contract.

There are three different types of scenarios at the end of contract of your product.

1. Auto-renewal for same contract length

For example, if you have a 12-month contract duration product, your contract will be renewed for another 12 months. If you cancel your subscription during your contract term, you will be charged an early termination fee.

2. Move to monthly rolling contract

For example, if you have a 12-month contract duration, you can continue using the product after you have reached the end of the contract. You will, however, move onto a rolling monthly contract. You will be able to cancel your subscription at any time with one month’s notice and you will not be charged an early termination fee once on a monthly rolling contract.

3. Cancel service / product

At the end of your contract, the product or service will be ceased. We will send you a reminder ahead of this so you have plenty of time to purchase a new subscription with us so your service can continue with us.

Your product may have any one of the above three behaviours and it will be mentioned in the product description / product page. You can easily check you end of contract, and you will be able to check which applies to your subscription within the Manage apps page.